Aquarius Casino Resort — Hotel in Laughlin

My two-night reservation at the Aquarius Hotel Casino Laughlin from October 25-27, 2025, turned into one of the worst hotel experiences I’ve ever encountered. What should have been a relaxing weekend getaway became a frustrating ordeal that ended with me leaving the property within hours of arrival. The problems began immediately upon check-in on October 25th. The front desk agent insisted I “upgrade” to an Arizona Sunset Suite, presenting it more as a requirement than an option. Exhausted from my drive, I reluctantly agreed, hoping this might actually improve my stay. Instead, I walked into a room that was completely unacceptable. A thick, stale smoky smell permeated the entire suite, making it difficult to breathe comfortably. The cleaning standards were shockingly poor, with visible signs of neglect throughout the space. To add insult to injury, the “Arizona Sunset Suite” overlooked the parking lot on the Nevada side—hardly the scenic view the name suggested. Realizing I couldn’t spend even one night in these conditions, I returned to the front desk hoping for a reasonable solution. What followed was perhaps even more disappointing than the room itself. The front desk agent was dismissive and defensive rather than apologetic or helpful. When I requested to speak with a manager, I expected someone with the authority and willingness to resolve the situation. Instead, I found myself arguing for five solid minutes about whether a smoky, poorly cleaned room was acceptable. Both the manager and front desk agent seemed more interested in defending the property than addressing my legitimate concerns. Finally, exhausted by the circular arguments and complete lack of customer care, I demanded to be checked out. I simply couldn’t stay at a property that had failed so completely at providing basic hospitality. However, the manager delivered one final blow: she informed me that she would check me out the following day, not immediately, and that I would still be charged for the first night including the resort fee. I would be paying for a room I couldn’t use, amenities I never accessed, and service I never received—all because of their failures, not mine. I drove across the river to Bullhead City and booked a room at the Holiday Inn Express & Suites. Yes, it was more expensive, and yes, I was now paying for two rooms for the same night thanks to the Aquarius’s inflexible checkout policy. But the moment I entered that clean, fresh-smelling Holiday Inn room and was greeted by professional, courteous staff, I knew I had made the right decision. Sometimes paying more is absolutely worth it when you receive actual value and basic respect. What makes this experience particularly frustrating isn’t just the poor room quality or even the financial loss—it’s the complete absence of accountability. Hotels have problems occasionally; what matters is how they respond. The Aquarius Hotel Casino Laughlin had multiple opportunities to make things right: they could have offered a different room, waived the charges when I left, or simply shown genuine concern for my satisfaction. Instead, they chose confrontation, indifference, and extracting every possible dollar from a guest they had already failed. For anyone considering the Aquarius Hotel Casino Laughlin, I strongly urge you to look elsewhere. The Laughlin-Bullhead City area has many other options that will provide better value, cleaner rooms, and professional service. Don’t make the mistake I did—your time, money, and peace of mind are worth more than what this establishment has to...

My two-night reservation at the Aquarius Hotel Casino Laughlin from October 25-27, 2025, turned into one of the worst hotel experiences I’ve ever encountered. What should have been a relaxing weekend getaway became a frustrating ordeal that ended with me leaving the property within hours of arrival.||The problems began immediately upon check-in on October 25th. The front desk agent insisted I “upgrade” to an Arizona Sunset Suite, presenting it more as a requirement than an option. Exhausted from my drive, I reluctantly agreed, hoping this might actually improve my stay. Instead, I walked into a room that was completely unacceptable. A thick, stale smoky smell permeated the entire suite, making it difficult to breathe comfortably. The cleaning standards were shockingly poor, with visible signs of neglect throughout the space. To add insult to injury, the “Arizona Sunset Suite” overlooked the parking lot on the Nevada side—hardly the scenic view the name suggested.||Realizing I couldn’t spend even one night in these conditions, I returned to the front desk hoping for a reasonable solution. What followed was perhaps even more disappointing than the room itself. The front desk agent was dismissive and defensive rather than apologetic or helpful. When I requested to speak with a manager, I expected someone with the authority and willingness to resolve the situation. Instead, I found myself arguing for five solid minutes about whether a smoky, poorly cleaned room was acceptable. Both the manager and front desk agent seemed more interested in defending the property than addressing my legitimate concerns.||Finally, exhausted by the circular arguments and complete lack of customer care, I demanded to be checked out. I simply couldn’t stay at a property that had failed so completely at providing basic hospitality. However, the manager delivered one final blow: she informed me that she would check me out the following day, not immediately, and that I would still be charged for the first night including the resort fee. I would be paying for a room I couldn’t use, amenities I never accessed, and service I never received—all because of their failures, not mine.||I drove across the river to Bullhead City and booked a room at the Holiday Inn Express & Suites. Yes, it was more expensive, and yes, I was now paying for two rooms for the same night thanks to the Aquarius’s inflexible checkout policy. But the moment I entered that clean, fresh-smelling Holiday Inn room and was greeted by professional, courteous staff, I knew I had made the right decision. Sometimes paying more is absolutely worth it when you receive actual value and basic respect.|What makes this experience particularly frustrating isn’t just the poor room quality or even the financial loss—it’s the complete absence of accountability. Hotels have problems occasionally; what matters is how they respond. The Aquarius Hotel Casino Laughlin had multiple opportunities to make things right: they could have offered a different room, waived the charges when I left, or simply shown genuine concern for my satisfaction. Instead, they chose confrontation, indifference, and extracting every possible dollar from a guest they had already failed.||For anyone considering the Aquarius Hotel Casino Laughlin, I strongly urge you to look elsewhere. The Laughlin-Bullhead City area has many other options that will provide better value, cleaner rooms, and professional service. Don’t make the mistake I did—your time, money, and peace of mind are worth more than what this establishment...

Beware of the Aquarius Casino Resort in Laughlin, NV, owned by Golden Entertainment, Inc. It's this former hotel guest's opinion, this company is the modern-day slum lord of the casino industry. Furthermore, based on their practices, and responses, or lack thereof, which I'll explain shortly, it is also this former guest's opinion the hotel/casino staff, and ownership have little to no concern about the health, and/or safety of their hotel guests.

On Veteran’s Day weekend (2024), my family, and I stayed here two-nights. Upon arrival to our room, our first impression was that we had traveled back to the early 1970's. Upon further inspection, we found the room had no clock, the fridge, and a/c filter were filthy as were the towels, and wash rags. Including the bathroom, there were only three outlets in the room, and one of those were barely accessible behind the nightstand along with what appeared to be a few decades worth of dust. Finally, the 40-year-old looking carpet was dirty, the beds were like sleeping on a Flintstone's mattress along with the furniture being beat up, and dated. Having no desire to play musical rooms, nor go hotel shopping, we wiped things down, and made the best of it.

Within 3 hours of being in the room, our healthy infant Granddaughter became horribly ill causing us to rush her to the local ER. The doctors were unable to diagnosis the cause of her sudden illness, but did prescribe her medicine, which seemed to curb her symptoms.

At 1:00 a.m. on our second day, we woke to the room being flooded with the smell of gas. We immediately left the room, then went down to the front desk. After explaining to the very rude, and dismissive desk supervisor what we had experienced as no Manager was on duty, we were informed the smell wasn't gas, but fumes from the grease traps (a.k.a. grease interceptors) being cleaned in the downstairs kitchen, and that we weren’t the only guests complaining. The supervisor, and other staff were shocked at our reaction to the fumes as though it was a common occurrence, and totally normal. We initially requested a room change, but due to other issues with the highly rude, and condescending staff (desk supervisor, and bellboy), we decided to leave verses contending with their nasty attitudes, and drove home to Vegas at 2:00 a.m.

For the record, the fumes were not harmless, and while packing our belongings we all experienced dizziness, and headaches. According to OSHA, short term exposure to these fumes is unhealthful, so I don't know how a company who deals with temporary tenants staying at their property on a daily basis could be so unserious concerning such a serious situation.

The desk supervisor promised us a refund for the resort fee, which they later refused to refund, and when Golden Entertainment was notified in writing of what we experienced, we received no response, so as stated in my first sentence, beware of the Aquarius Casino Resort in Laughlin, NV, owned by Golden Entertainment, Inc.

Golden Entertainment Inc. also owns The Strat in Las Vegas, both Arizona Charlie's in Las Vegas, Edgewater in Laughlin, Gold Town, Lakeside hotel/casino, and the Pahrump nugget hotel, and gaming hall all located in...