Tropicana Laughlin - A Caesars Rewards Destination — Hotel in Laughlin

EDIT -UPDATED (Aug 31, 2025) As Caesars Rewards Platinum members and veterans, we have been frequent and loyal guests at the Tropicana Laughlin, staying six times this year alone. We aren't big gamblers; our loyalty is shown by choosing Caesars properties for our many getaways to the area. We have always appreciated the consistent quality of the rooms and the value. However, a series of recent events, culminating in a shockingly disrespectful encounter, has ensured we will never return. ​Our stay in June first signaled a decline in service with a frustrating and condescending valet issue. Despite that, we gave the property another chance, staying again from August 19-21 and 29-31. Our final experience on August 31st was the last straw. ​After a morning of jet skiing on the river, we returned at 10:30 AM hoping for a late checkout to simply shower before our 4+ hour drive home. I approached the front desk and made the request, mentioning our Platinum/veteran status and our history as frequent guests. Without even looking at my account, the clerk flatly denied the request, stating, "we are not giving any late checkouts because we are completely booked full." ​I immediately suspected this was untrue. A quick check on my rewards app confirmed my suspicion: numerous rooms were available, some for as low as $28. Feeling disrespected, I asked to speak with a manager. The desk clerk's response was telling: "It won't make a difference, she will say no just as I did." ​She was right. The manager arrived and repeated the "completely booked" excuse. This time, I showed her the available rooms on my phone and sarcastically noted that for $28, I could just book one of her "completely full" rooms. I reiterated that I am a veteran, a Platinum member, and that this was our sixth stay this year. Her response was astonishingly rude and dismissive: "I don't care who you are, you need to be out of the room before 11 am." ​It was 10:50 AM. We were left scrambling to gather our belongings, seething from the way we were spoken to and treated. The complete disregard for our loyalty, our veteran status, and basic customer decency was appalling. To add insult to injury, I later called the number provided in the hotel's response to my June review, and the person who answered had no idea what I was talking about. ​Loyalty is clearly a one-way street at the Tropicana Laughlin. If you value respect, honesty, and being treated like a valued customer, I strongly urge you to take your business elsewhere. This property has lost ours for good.

June 2025 *We stay here a couple of times a year and have generally had a good experience. The rooms are consistently clean, and the service has typically been what we expect. However, our most recent stay was disappointing due to an issue with the valet service. As Caesars Platinum members, we appreciate the complimentary valet parking perk. We arrived around 10 pm and, with the attendant gone for the night, left our keys with the front desk, as we've done before. We've always traveled with camping equipment in the bed of our truck, and it has never been an issue at any Caesars property. This time, we were woken up by a phone call just after 8 am, telling us they couldn't park our truck because of the items in the back and had left it at the curb all night. They now needed me to come down and move it to the self-parking lot. The real frustration came at checkout. Instead of a simple key hand-off, we had to listen to a lecture from the valet about having things in the truck bed. I mentioned our Platinum status and our history of regular stays, but it was completely unacknowledged, and the lecture continued. We understand policies, but the rude awakening and the condescending lecture were unnecessary and unprofessional. It was a disappointing experience that soured an otherwise decent stay. Do...

I have been a guest for the past 15+ years. My parents used to love staying at the Tropicana and as kids we thought it was wonderful. I can't say the same goes for me as an adult now. We decided to stay a night after driving home from Vegas. For "old time sakes". Check in was at 3p, so we had lunch prior to arriving. Mom and I (we had 2 rooms booked) went inside to check in and that is where it went downhill. Front staff was not helpful, I would say maybe they needed a warm body to fill the position. When checking in we realized Mom was accidently booked for a "smoking" room. Staff was not able to switch us, told us that was what the reservation was for. A smoking room. I couldn't grasp why we could not be switched into a non- smoking room, we were only staying 1 night. I explained the mistake, mom just needed a non smoking room. I was told after the busy weekend, mind you were are checking in Monday and out on Tuesday, they had no rooms available. I asked to speak with someone else, at time point the conversation was going no where and lack of guidance on what to do next. Staff denied me the right and said there was nothing more to be done. I was more than disappointed in her professionalism. I contacted the 800number for reservation and explained to them the issue with the room. Without hesitation they were able to switch mom into a non smoking room. We approached the counter and provided them the new confirmation number and they told us we had to come back at 5pm for check in. At this point I was defeated, I had been able to get my room, now mom had to wait until 5pm for check in? Fine, we will be back. Upon return to check in for mom, word must have gotten around about us. A different staff attended to us, we provided confirmation, I assumed she pulled up info and with out saying anything to us or even looking at us she asked my mom to enter her card for payment. I took that time to ask if there was a room close to me that mom could stay in. Staff said no, there was only levels 6-9 available and I was on the 4th floor. So I asked if I can be moved to be closer to mom, she said no, there was nothing else available. I asked "are you guys always this short with guest?". She responded, we had a busy weekend and there are no rooms available. This was insane to me, the level of rudeness and disrespect. There was no consideration and no problem solving provided. At one point I thought, am I being pranked. What is this? I would hate to think the level of customer service my mother would have received had someone not been there to help advocate for her. Staff was tasteless, rude and disrespectful. I should have known to leave after that, but we stayed. I had to approached the front desk again 2 times due to my keys not working for my room door. There was hair and a scrunchy in our shower. A/C rattled like an old tin can rolling in the street. I couldn't get out of there fast enough. My family and I will not be returning, and I will share my experience with family and friends in order to prevent them from going through the...

We stayed at the Tropicana in Laughlin and it was awful.

We have stayed at many Caesar Hotels, never have I ever once complained because I have not experienced anything like this.

Very short staffed all around with very poor customer service. When we arrived there wasn’t anyone working at the bell desk or valet. That meant there was no one to help with luggage. I am currently disabled and can not use my arm and have hardware in my hand. There was no one available to help me get my luggage to my room. I asked the Assistant Manager for help and he told me there wasn’t anyone to assist.

Upon checking into my room. It was hard to not notice how unkept it was. The floor needed to be vacuumed, the bathroom needed a good cleaning. It’s rusted , moldy , has exposed nails in the cabinetry, dust, disgusting air vent ( I attached pictures). The mattress was stained and in poor condition. I attached a picture. I called to ask for more bedsheets and blankets to create a barrier from the gross mattress, I was told by the housekeeping manager that I was not allowed to have any additional blanket or sheets .

I was appalled, so I called down to the front desk and spoke with the assistant manager. I reiterated the problem I all ready had with the lack of assistance then the current state of my room. There wasn’t anything they could do , so after much pleading I got someone to come vacuum my room and give me extra sheets.

This is unacceptable for anyone to have to deal with. But I was exhausted from travel and told myself I wouldn’t be spending much time in the room, so I just tried to deal with it.

The next evening, after being done all day I went to my room and none of my keys were working. I looked down the hallway and apparently at least 6 other ppl were currently experiencing the same issue.

I went back to the front desk to try to notify someone about the situation and they were very rude. I just needed to get someone’s attention to let them know what was happening. They asked me to wait in the check in line. I said no , that I wouldn’t do that as I have already checked in and need to bring something to their attention. If I stood in line , it would have w been at least 45min before I spoke to someone.

The young lady did end up helping me but not with out making several rude comments to me. I can’t believe someone working the front desk had such little tack and class.

This is just the tip of the iceberg… it was an awful experience.

I would also like to suggest that you send some upper management there to evaluate the state of the property. Guest should not have to be in rooms that look like that. Other Ceasars properties are so beautiful and well managed, this is a tarnish...