We came to stay here on a reservation we made for our family. We confirmed this reservation 3 times. We drive from Reno NV to go to 6 flags for my son's birthday. We called ahead to ensure we could park at the hotel prior to check-in at 3pm. My husband and I physically went into the hotel when we parked and MJ (the woman my husband had been talking to for days days) said our cars (we drove 2 separate vehicles). My husband asked if was OK we checked in at 7pm instead of 3pm. She said that was OK and not to worry. When we arrived the night shift person had canceled our reservation (2 rooms) because we weren't here at 3pm for check in. She also told us that we had only booked 1 room. I have the reservation so she then said she would have the rooms cleaned. It is now 9:42pm and we still have no room. She had no information that we had left our cars "were she could see them on camera" so they wouldn't get towed. The woman at the counter continues to tell us hours later that "it will just be a few more minutes". I have a bunch of tired teenagers and a long drive tomorrow back to reno. Honestly I wish we would have left and went somewhere else. We didn't want to drive back to reno tired but it looks like that's exactly what is going to happen. The lady at the counter said "as a "curiosity" she'd give us a late check out of 1pm. WHAT THE H!!! I she almost didn't let us check in at all thank God I had the confirmation. We should have left and found another hotel. DO NOT SUBJECT YOURSELVES TO...
Read moreAbsolutely disgusting. Do NOT stay here. Biggest horror show of a hotel or motel I’ve ever stayed at.
Arrived, having booked through Priceline, and the man working the front desk tried to get me to pay a second time. I had to literally argue with him that the money had already come out of my bank account. Finally he submitted, but this was a good omen of what was to come.
Get into the room, and it smells like somebody peed on the carpet. Just absolutely rank. Use the restroom, unroll a new toilet paper roll, and no less than TEN cockroaches fall out of it. Absolutely foul. So I go back to the desk and politely request a different room or a refund, as I refuse to deal with bugs. He initially refuses, trying to get me to stay in the room, claiming he’ll come in and “spray.” After arguing with him about why I don’t want to sleep in a room with a cockroach infestation, he finally submits and gives me a different room.
In this one, the AC is broken (it’s Missouri in the summertime, thus HOT), and there are spiders in the bathroom. At this point I was completely fed up. I go back to the desk and ask for a refund, which of course he rudely refuses.
I have had to stay at some horrendous hotels and motels in my day, but this one takes the cake as the very worst. Do NOT book here unless you want to deal with an absolutely vomit-inducing motel with a manager who simply doesn’t care about his customers. Cheap, but somehow still worth less than...
Read moreRented room for more than a month while waiting for home to be finished to move in. Had two large dogs which are well trained and presented no issues. Rooms were adaquate even with the additional fee for dogs. The room was never left in poor condition, as a matter of fact was cleaned by me prior to leaving every day. Until the final day when the male management refused to treat me with respect and actually accused me of stealing my debit card as his machine reported card invalid. Even when I phoned the bank and had them on speaker, he insisted that there was something sketchy about the situation. My bank said that there was no issues with my card and no record of any motel trying to get paid. After hanging up with the bank and being rudley told that I was waisting his time. I told him I would be right back with his money. Went to atm and withdrew the funds without incident and returned to motel. Paid the man abruptly and expressed my disapproval in the manner in which I was treated. Must say the housekeepers and woman manager were accommodating my entire stay. Needless to say, we are...
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