Holiday Inn Express & Suites Lincoln Airport by IHG — Hotel in Lincoln

Update: DO NOT STAY HERE! While I had all the issues at this hotel stated below and they only want to acknowledge the points issue 😒 which wasn't the main issue I called corporate about. 🙄 I came on here and wrote this review and there was another review that posted bed bugs in there room and had to leave in the middle of the night because of them. I unfortunately brought back fricken bed bugs to my hone after staying there. Out of all the years staying at random hotels around America and carribean this is a very first for me!! The place was dirty didn't clean up after the previous person before me(washcloth in bathroom on floor pictured below) the place needs to bug bomb this whole hotel!!! The amount of money this has cost me to deal with this all because I stayed at this location. Find another place to stay who doesn't have an attitude, who CLEANS properly and this isn't the first they have heard about bed bugs, a post with pictures posted about it just 3 days before me and then here I come along and bring them back to my home. I have never ever ever had bed bugs. Thanks holiday inn 😡

I've been a lifetime platinum elite member, I've never had to call and make a complaint about a hotel of Holiday Inn Express. This location(industrial area) has NOTHING to do with what's happening INSIDE the hotel. First, I showed up and wasn't greeted AT ALL. The front desk lady clearly didn't want to deal with her job. No, hi. Welcome in, NOTHING. I had to finally ask if I could get checked in? Then her response still wasn't a hello, no greeting just, "Whats your confirmation number?" Work set it up for me because I told them to book with Holiday inn expresses. Big mistake! I tried to give her my platinum elite member number, but she said sorry they booked it under a 3rd party so you can't get the rewards for this. All with an attitude and like I was bothering her that I was there. I told her I was going to call corporate, about the whole situation and I did before I got to the elevator. Corporate said she should have given me the 500 points for being a platinum elite member or snacks. That was never offered or mentioned because she wouldn't look my member number up. Corporate gave me my rewards and apologized. Then I go to the bathroom and there's a USED washcloth behind the door on the floor. Go to my bed area and spiderwebs next to the mattress and bed frame. This place has a review just 3 days ago of pictures and videos of bed bugs. Absolutely disgusting place, they don't clean and that's a big reason I stay at holiday inn express over super 8 because I need to feel comfortable that the room is clean and no bed bugs or used washed cloths. They didn't even open the curtains, I walked into a dark room when I arrived. This NEVER has happened at all the years I've stayed nationwide traveling all the time with holiday inn express. Then I'm on a phone call and some lady and guy just kept knocking on my door I finally answer it and they said you have a light bulb that needs to be replaced, have a dark room? Like really? No, you all need to do some serious training in customer service, cleanliness, and communication. I would never ever stay here again, and I'll be doing my best to make it clear to corporate this place is in the shitter. All the reviews about ants running around, etc true. Bad customer service. True. Corporate told me the manager from this place was going to call me within 20 mins. Hours later. No call. Instead Persistent knocking on my door while I'm on a WORK call until I answered the door. Absolutely uncalled for. DO not stay here. You won't get reimbursed, you will be throwing money away here and have the creepy crawling feeling something is crawling on you, the whole stay. RUN far...

I arrived at 7pm after driving 6 hours from Denver. I was very tired and just ready to lay down and relax after a long day of driving, and get ready for another 8 hour driving day the next day. First thing you see when you come off the ramp are industrial parks/warehouses and a McDonalds. When checking in, I asked the kid (seriously he couldn't have been older than 17) if there were any other food spots besides McDonalds, he said no. Then, when trying to charge a $50 security fee, I explained I wanted to do that on another card since I'm driving across the US and don't want a whole bunch of fees messing with my money. I tried swiping multiple times, as my card doesn't have chip/tap. He instructed me to use the chip and tap multiple times after I told him it didn't have that. I then tried manually entering the card number and it still didn't work. So he goes and gets his manager, I believe her name was Heather. Heather comes out and goes "so you want to put it on another card right?" I say yes. Then she says "swipe your card" and I see the amount is no longer $50, but my room price, over $100. I go, "Um, what happened to the deposit only being $50?" She goes "Well I thought you wanted to change cards" I say "no, I only wanted the security deposit on another card" she goes "well I cancelled your reservation already so hold on" and I was then charged another night. I ask her if this will show up as two charges on my account. She says no, with zero uncertainty. She and the rest of the desk team are lucky that I got food poisoning and was unable to check my bank before getting on the road, because I see that I was infact charged twice for the same room, and was told "sorry idk what happened or what was told to you but it'll take 2-6 business days for it to be back in your account" Yeah wow thanks that's so helpful since I'M TRAVELING ACROSS THE UNITED STATES VIA CAR THE NEXT 2 DAYS. Will never be back to Nebraska, in my life, if I'm lucky.

Oh, and I noticed ants in the bathroom this morning.

And despite check out time being 11, I was sitting on the bed on the phone when I heard very faint knocks on the door, as I start to get up and get to the door, it's already opening!! Apparently housekeeping does not wait more than 0.5 seconds after knocking before barging in, and an hour before check out time. What would have happened had I just been out of the shower or if it was a male housekeeper?

Overall, thanks for the bed, but I wish I had...

Never choose this location when there’s a far better option up the road, ESPECIALLY if they try to give you a first floor room.

The first thing that assaulted me upon walking in to our room was the smell of dirty feet.

The next thing was the dozens upon dozens of pill bugs. There were so many they were at every stage of life—babies, adults, and death. An entomologist might have enjoyed this, but any other sane person does NOT want to share the room with bugs of any kind!

When we brought this concern to the front desk, the two staff members—who looked beyond miserable to be alive, let alone work at this horrific place—first told us there was nothing they could do because the hotel was sold out.

Then they asked if we wanted housekeeping to vacuum up the bugs.

Then one came with us to look at the infestation.

Then she called her manager for far too long and somehow managed to manifest a different room for us in the sold out hotel.

The new room? Right next door. Same dirty feet stench. Same bug infestation.

The staff member once again asked if we could deal with it. A mass quantity of bugs. In our hotel room.

At this point we were booking arrangements with the Holiday Inn on I-80 (the one I would recommend you book with instead), but once again, despite this location being “sold out,” they were magically able to find us another room on the fourth floor, which luckily did not smell like feet nor contain an entire family tree’s worth of insects.

Not once throughout this process were we able to speak to a manager. In the morning when I talked to an assistant manager about the horrific process, she apologized, but the right thing to do would be to compensate your loyalty member for the inconvenience this caused him and his friends.

The cherry on top of this experience, which really warrants a call to the Holiday Inn company itself, is that MULTIPLE TIMES, both from the man at the front desk during our hellish night and from the assistant manager herself in the morning, they acknowledged the bug problem on the first floor. That means these people KNOWINGLY book guests into bug infested rooms, and they don’t have an immediate solution ready for, shockingly, the fact that they don’t want to stay there! That should be against the law.

Do not trust this hotel. Trust the dozens upon dozens of negative reviews—almost as many as the bugs in their first floor window sills. This building should...