Harbor Inn — Hotel in Live Oak

Poor hospitality. I saw the rates were cheaper through third-party travel sites than harbor inn itself. To be more small-biz friendly, i phoned harbor inn to ask if I could book with them directly and get the better rate, to save them the middleman costs.

The receptionist wasn’t sure if she had the authority to do so and deferred to the manager, Trenton, who was nice about it and he answered my questions about the types of rooms, etc. Great. Imagine my surprise when he is nowhere to be found either day or night when we stayed, and that he claimed via the receptionist “not to remember” the conversation. It’s a difference of ten dollars a night—won’t make or break anyone, just shows your patrons that you’re honest and not a shitbag and care about them recommending your business to others.

They also charge your card in full BEFORE you stay there. Seems like a trashy and mistrustful system. Have never experienced this.

We had planned to stay three nights but the smoky air from the wildfires and the lame service combined to make leaving seem preferable.

Room was fine but cobwebby. There are some windows which can’t be closed (and have no screens) which might not be an issue except that the smoke from the wildfires had the air quality rather toxic...

This is a quaint boutique hotel, with small rooms and a feel of a farm house with apple trees in the back yard. I don’t like chain establishments and usually stay in smaller hotels. Eric (staff/owner) let me check in after 2pm, which was nice, and offered an available room when I mentioned that my room faced a noisy street. And this is the reason for 3 stars. When booking a hotel, one relies on other reviews and pure luck. Unfortunately, the hotel location was not great, facing 7th Ave on one side and a PG&E station with lots of traffic on the other side. If you’re a light sleeper like me, bring ear plugs and eye mask because the window blinds don’t block street lights. |On the positive, the room was small but clean, with own bathroom and small kitchen. Harbor cafe was closed for a staff appreciation week, so I brought my food. Only a 10 min walk to the beach and a 10 min drive to downtown. |Suggestion to management for better customer experience:|* install noise/light blocking curtains |provide plastic plates/utensils | replace a heavy frame picture above the bad with a light one, to avoid injuries during...

Stayed two nights, mid-week off-season. Check-in was easy, but check-in hours restrictive. Older property, room clean, bright and tidy, but bed comfort only so-so for us. Nice to have microwave, small fridge and coffee maker, but missed not having any breakfast. Good cafe down the street, but breakfast for two will run you something like $35.||||Walls pretty thin and building creaky, but fortunately the neighbors were quiet and considerate when we were there. Quite a bit of road noise in the morning -- if you are a light sleeper bring ear plugs.||||Even though the daytime high temperature was only in the 60's, the room was pretty warm and there is no a/c. We did use the fan, which helped.||||45 minute walk to the part of downtown where we had dinner (and we are not slow walkers), many small hotels quite a bit closer.||||Nice that this is not a national chain, and price (about $100/night on our visit) was not unreasonable, but we'll likely look...