Comfort Inn Los Angeles near Hollywood — Hotel in Los Angeles

I came for a trip with my 2 kids and husband. I stayed for 3 nights and 2 days. 1st night was greeted and helped by such a sweet man his name is Brian (he is indian). So friendly and kind. The room was pefect (just bathtub plug wouldnt work). Clean looks great. 2nd day I think I met the manager Magaly with less enthusiasm then Brian for sure but friendly enough and I got what I needed. It was annoying though we had to return each day to recharge our key card to open parking lot and be able to get into rooms again. 3rd morning was th worst though. We happily went downstairs to eat and since tjey only have 3 tables at eating area there wasnt enough for our family ot another family. I said no problem Ill put my kids to eat at the window sill since it was big enough to place food on and low enough for my daughter to eat although standing. I tried to make the best of it..but then unexpectedly got told to move my kids by the manager and her cleaners (although she is well aware that there are no extra tables to eat on). She said to eat at the tables in the lobby. I was irritated but fine I loved my family to eat at lobby. I put my hubby and son at the high table and put my daughter at the low table. For her to not eat staning or kneeling on the floor I moved the lounge chair towards the table for her. So I thought ok so this should be ok since there is nothing else we can do. Nope the manager sent one of her cleaners again to say my daughter cant eat at the low table and not on lounge chair. I got even more irritated and popped. I said outloud in spanish so the cleaner and manager could hear and said "what do they expect for me to have my daughter kn the floor kneeling qhile she eats, heck no. They are very well aware there are no other tables!" Yes by that time I did shout. I was already mad. So then I started eyeing a table that was about to be open for us to sit at then said to my kids ok and to come over and sit. While we were moving over, I saw the manager come into the lounge with such a bad attitude and was about to tell me to love my daughter but I already had moved her. Then she looked down on the floor under the lounge table where my daughter was and saw some milk was spilled. My husband said he heard her call the cleaning lady and told her to clean it up. The cleaning lady came and cleabed it with such a bad attitude as well and my husband felt bad and apologized and rhe cleaning lady rudely ignored him and said nothing. I calmed down at the dining area as a nicr lady offeres me a seat and spoke to me about her trip and was so kind. Ultimately this showed me how rude the manager is abd rhe cleaning lady is (except for the one who cleaned the table for us to sat at.) She was only one who showed compassion for my situation. All would be solved if the owner would place atleast 3 more tables at dining area. I am aware that this isnt the managers or cleaners fault as they shouldnt be the ones to pay to put in more tables abd chairs, but it was the lack of compassion and rudeness of character that really dissapointed me. I am.still floored by the way they acted and reacted. Other then this I do recommend this place only if Brian is the one giving the service, other then that the service is trash....

This was the WORST stay I have ever experienced in a hotel. I was told by the front desk to turn in my key daily and get another key. I have stayed in many hotels. I have never heard of this.

I have been displaced due to the fires and staying in hotels since January. I was supposed to stay at the Comfort Inn for eight days. The WI-FI never worked. I called multiple times about needing the WI-FI to work. I have a lot of documents to fill out because of the fires. My case # for my multiple problems with this hotel is 12821499. I spoke to Nate- Customer Service department. I also spoke to Albro at the hotel. He gave me a number to call regarding the WI-FI. The number did not work. I called him back. He told me the number was correct!!! Then he HUNG UP ON ME. Day 3, I went to the front desk and waited to speak with someone. No one showed up. I saw an office open, so I knocked on the door. I spoke with Magalymora, the General Manager. I told her the WI-FI did not work. First, she told me I was mistaken. Then she told me it was IMPOSSIBLE that the WI-FI was not working. She was unprofessional and rude for no reason. I tried to speak professionally to her. She continued being rude. She stated that she knew I was going to ask her to be nice, which means someone has told her about her behavior. I excused myself and left. She does not belong in the service industry. Day 4, I spoke with Ashanti and then Kai. Kai told me he would call me back because I was trying to leave and go to another one of your properties. On April 15, 2025, I spoke with Nic in Customer Relations, still no WI-FI. I later spoke with Mars in Member Services. Upon check-in, I was told to use my key to enter the parking lot. On my way out the parking lot, the garage opens as you approach it. A strange man attempted to drive into the parking structure while I was exiting and did not use a key card. He yelled at me to back up and let him in. I sat there looking shocked. He then backed up. I pulled out and he rushed inside before the gate closed. I went and told the guy at the front desk, and he didn't seem to have a problem. It felt unsafe. The maid service was at 4:00pm or 5:00 pm. Most maid services are in the morning. The breakfast was terrible. The eggs came in a plastic bag and were placed in the microwave and then in the foiled container. I saw the ingredients that consisted of milk and palm oil. Well, I am allergic to palm oil. No one puts palm oil in eggs!!! On day seven, I walked into the lobby and a woman was screaming at the front desk man. It was scary. I grabbed my items and checked out. I told the front desk man that I was leaving early. He started an argument with me about paying for my last day. I never told him I was not paying for my last day. I never got rest because it sounded like there was a train going nonstop beneath me. I couldn't take it any longer. I had to leave. This hotel is HORRIBLE. I never received any assistance from your customer service. If I could give you a negative...

The staffer working the front desk late in the evening was a caricature of poor service. It was so bad, it was almost funny. He showed little interest in doing his job and just went through the motions with the least amount of effort possible on his part.

While checking us in, he mumbled something through the protective glass wall that presumably keeps him safe from guests. After we asked him 3 times to repeat his question, we finally realized he was telling us that he is supposed to ask us if we want the property gift or do we decline. I asked what the property gift was and he just shrugged his shoulders. Then, without explaining where our room was or how to get there, where to park the car, how to access the internet or when breakfast is, he slid our room keys under the glass partition. We had to specifically ask where to park the car and how we access the garage.

While waiting for check in, I noticed a white board in the office with a handwritten scrawl that says room 310, bathroom light not working properly. There were also some other notes about things that don't work, but I didn't give any of the information much thought.

We get to our room and I tried to access the internet. I surmised what the username and password might be based on the note on the key packet, but it doesn't work. I called the front desk. Same guy answered the phone, "mumble, mumble, this is _. If you are looking for a room, we don't have any." He did not even notice that I called from inside the hotel. It turned out that the password is all lower-case, even though the word written on the card was not written in all lower case.

My husband goes to use the bathroom and the light turned off. We can't get it to turn back on. You guessed it, we were in room 310 (the one with the light that doesn't work well). I try to reach the front desk, but no one picked up the line. I don't know if it was because the front desk guy was lazy, stepped away or didn't want to talk to me again. But there was no other way to leave a message and I didn't want to go back downstairs, so I gave up for the night since he already told me there were no other rooms for the night. We used a shoe to prop open the door to allow light into the bathroom.

I guess I should also add that yesterday before we left home I had to call 5 times during the late morning/early afternoon to get someone to pick up so that I could tell them we would be a late arrival. I let the phone ring so long each time that the phone company finally just disconnected the call the first 4 times. This hotel clearly needs to focus their efforts on re-training their staff.

I am giving this hotel 3 stars as the room was clean and generally well-maintained. It has free parking and was fairly close to Dodger Stadium so it was convenient to stay there after a concert. Our room was in the back of the hotel so there was no street noise. However, we could hear conversations from the room next door in the morning. So be prepared...