Hampton Inn & Suites Los Angeles/Sherman Oaks — Hotel in Los Angeles

Stayed here with family in October. We only spent one night and got there well past midnight. The building is right off the highway, has onsite parking, and the door is locked after a certain time requiring either your room key or the someone at the front desk to let you in. This a good feature- too bad my digital room key was not working on the app and no one was answering the door bell. Had to call the hotel itself to be let in. The gentleman at the front desk was not the most welcoming at the start but after I explained that I had called to say I would be coming late (not to mention that I had also let the person who helped me book my stay as well) he gave me 2 physical room keys since the app was not working and something to place on the dashboard of our car. I suffer from a bad back but this was the best hotel bed I have ever slept in! I slept like a baby. Our shower had a leak in the neck of the shower head that made the walls, floor and toilet tissue wet. I let someone at the front desk know. The breakfast was varied and plentiful. The breakfast area could be better configured to accommodate more people but this is a minor thing. Overall it was a pleasant stay and I would recommend this hotel if you are driving through and...

We stayed here to go to an event close by and it was absolutely amazing. The front desk was absolutely incredible. They were incredibly nice and had THE BEST customer service I’ve EVER seen any company have. They made us feel very safe and welcome. After seeing some of the reviews I was skeptical but I’m glad I took a chance on this place. I felt completely safe here. In order to get in the building you need a keycard and in order to get up to the rooms you also need a keycard. So if you don’t stay there you can’t get in unless you bring your friend which is fine. People say that the area is sketchy, it’s a little sketchy but not dangerous. People tend to walk around a lot not on the hotel property but on the sidewalk and hang around but it’s nothing dangerous. Just don’t hang around outside at night. The hotel had breakfast every morning. It was really good. It was a full hot breakfast with an amazing seating area. I’m not sure if there was a pool or not but overall the hotel was great. The hotel is newly renovated and it very modern. The shower and bathroom was AMAZING and clean. When you go up to each floor there’s cute little sitting areas. Overall the hotel was incredible, if your thinking about staying here I totally...

Parking our SUV w/ a 6x12 trailer wasn’t hard their parking lot had the space to accommodate us and parking was free. I also really liked that they have the Diamond Member parking spots right next to the main entrance, looks real V.I.P.

Upon entering the hotel, the lobby is nicely decorated with modern furniture and lots greenery, it felt very welcoming. Also, we arrived late at night around 12:30am and the front desk representative automatically put us in for late checkout which was very thoughtful.

We had 2 rooms on the 4th floor and as we exited the elevator there was a nice sitting area with a long curvy couch, very chic. The halls leading to the rooms were well lit and not dark and dingy at all.

The rooms were clean and the beds/pillows were comfortable. However, the only issue we had was our tub/shower combo in 414 needed to be repaired. The stopper in the shower did not work properly so when we pulled the stopper up to start the shower the tub was also filling up. The next morning I told the front desk representative and he made a note of it.

Overall I would stay at this hotel again, 9 out of 10 I recommend.

Note: Breakfast was complimentary but we didn’t get up...