Holiday Inn Express & Suites Chatsworth by IHG — Hotel in Los Angeles

Not even sure where to begin here! First of all, coming in Friday evening to see that lobby/front desk was a shipping container in the parking lot was unimpressive right off the start.

Trying to check into our room, they told my boyfriend his credit/debit card would not work, no reason given as to why. I was waiting in the truck. My boyfriend had to come and get me and I used my credit/debit card which worked just fine.

Got to the room, and see that the ‘remodeling’ they are doing is more or less just covering things up as nothing is done correctly. Doors are crooked, old baseboards used for new carpeting which is not really laid well, painting seems unfinished as there are strange spots on the ceiling and walls. Upon pulling out the hide-a-bed for the grandkids, there was a box-cutter and a cigarette in the bed, no pillows or blanket for the hide-a-bed, and only one remote for two TV’s. Upon telling the front desk about all of this, they moved us to another room. We get into the second room and again there are no pillows or a blanket for the hide-a-bed, and only one remote for both TV’s, and then a dirty tissue was in this hide-a-bed. They gave us two pillows and a remote but still no blanket. Saturday morning we woke up to water completely covering the floor in between the living room and bedroom and going into the bathroom. Coming from the mini fridge. I had to use our two bath towels to soak up all the water. Upon leaving that morning, we stopped at the shipping container to tell them there was water leaking everywhere. A few hours later I came back to the hotel myself for a change of clothes and found a bag of towels hanging on our door handle. When I went inside I saw they hadn’t done anything about the leaking water and the towels I used were still on the floor in front of it. I took the towels inside, changed my clothes and left. That evening when we returned to the hotel neither of our key cards would work on any of the doors. Back to the ‘lobby’ and they gave us new keys. I also told him about the water leaking and he said he did see a note in the system about it and I was again told he would send someone up. We get back up to the room and the towels we had on the floor in front of the refrigerator were now gone, and they straightened things up, but once again the water covered the entire hallway and flowed into the bathroom. I had to use the new bath towels they brought us to once again clean up all the water, but no one came up.

The next morning, I tried to take a bath, what a joke. The plug in the bathtub was this weird cheaply made piece that just sits in there, with a little suction cup around the top so you’re supposed to push it down and it will suction to the drain to plug the drain. Sounds simple right? Except it doesn’t work! You can push it down and it sort of suctions but pops completely out of the drain once you let go. I spent about 5 minutes messing with it then finally decided to just hold it down until there was enough water and I got in and held it with my foot the rest of the time. Still didn’t work, the water was still draining out around it. Finally gave up and turned on the shower. The. I had to use hand towels to dry off because we used the bath towels for the floor (which still weren’t enough for all the water that was there, they were completely soaked!)

Parking leaves a lot to be desired as well since for one thing, the ‘lobby’ as I said, is a shipping container in the parking lot which is already tiny to begin with, and awkward as you have pillars and walls to work around everywhere, and many of the parking spaces were taken up by piles of dirt and/or miscellaneous construction items so good luck getting a parking space and if you drive a big truck like we do, your options are even fewer!

This was by far the worst experience we have ever had staying at a hotel and we stay at hotels very frequently. Will never...

This is a nice hotel in keeping with the quality of Holiday Inn Express in other locations where I've been. The grounds were well maintained and looked nice.

The ground level is all parking lot and lobby. Rooms are second level and higher. Find a place to park and enter the lobby. As you enter, the front desk is to your left. To the right is the breakfast / coffee area. There is additional parking around the corner if needed.

The staff were all very friendly, helpful and efficient. Check in and out was very easy.

I noticed other reviewers mentioned thin walls; I didn't notice any problem with that nor with any other noises. My room was spotless, and very comfortable. It was well equipped with coffee maker, refrigerator, TV, AC, desk, sitting area, a space for luggage, a clothes wardrobe for hang-ups, iron and ironing board. The bathroom had liquid soap, shampoo and conditioner in dispensers on the wall. There was also a hair dryer for those who need it.

I did not have time to check out all the amenities, but there is a pool and a jacuzzi. Ice is on the third floor.

There is a Ralph's grocery store and a number of other businesses and restaurants within walking distance.

The only thing I missed was green areas. The only green area is a few ostrich plume ferns in the front facing the street. However, if you walk around the neighborhood, there are many beautiful flowering plants and trees.

Though the price is a bit higher than most in the Holiday Inn Express chain, this is California. I enjoyed my two night stay, and...

Twice in the last three weeks, we had to evacuate our house for three, then four days: the first time, for a circus tent to be draped over it to kill the termites. Then a week in between, and the concrete guys moved in to sand and repair our kitchen/dining room floors. Oy.

Here's what I wanted: a good bed, hot shower, reliable wi-fi, desk space for myself and my wife to work on, and some peace and quiet. This hotel had it all. It was the perfect place to hide.

On the listings above, I gave the breakfast menus a "poor". That wasn't the hotel's fault. Talk to COVID. We got brown bags with yogurt/fruit/oatmeal. Not exciting. But it was what's doable in the present circumstances.

The staff was, overall, excellent. But please let me single out Julio, the night desk clerk. This man could not have been nicer; he helped us sort out and gain access to the hotel wi-fi when we could not; this is an employee you want to keep. We checked in for our first stay; about a week later, we were back. And, without seeing any ID, Julio greeted me by name. Full marks for that one.

The hotel is not fancy, which was just fine. It was exactly what we needed and wanted. I'd stay here again, quite happily. Not necessarily for a romantic...