Ordered online for the first time the chicken teriyaki bowl. Was notified that my order was ready, walked in, no direction where to go, a few different parties waiting to be seated. The restaurant itself was loud and cold in the first seating area. With several registers at the counter, and still not sure where to pick up I went to the counter and flagged down a very nice server. Gave my name and he checked on the order. While he was doing that another server came up to me and she asked if I was being helped. I thanked her and let her know I was. The male server came back over and told it would be another few minutes, the chicken was still cooking. I waited by the front door, and the same server who first helped me brought my order out a few minutes later. I live just across the street. When I got home and opened the order a quarter of the soup had spilled in the bag, because the lid was not closed properly. There was no tofu in the soup at all (nor in the bag lol). There were no utensils, so good thing I was home and could use my own. Unfortunately the chicken was cold, I expected since it was still finishing up for it to be warm. The taste itself of the food was good, once warmed up and there was a excellent portion of chicken. Ill definitely go back to try again, as i was happy with the staff members that helped me, but I definitely won't order take out, Ill eat in the portion of the restaurant away from the door, and would go other than on a Saturday night, if I didnt have a reservation