I called before going to the store to see if I needed an appointment, I explained that my mother is allowing me to have her pear-shaped diamond for an engagement ring, but I would not have it on me, just pictures. I wanted to get an idea of my options since I was never interested in a pear-shaped diamond. Gary said, come on in; he even mentioned that he could show me some pears to see something that might compare to my mother's. I was so happy and relieved that it was ok for me to come in for this type of assistance. Unfortunately, from the moment I walked in, I felt like the sales associate Joy was judging me. I explained my situation with my mother's diamond and the fact that my boyfriend wants to surprise me, so I'm trying to figure out what would look best on me to point him in the right direction. When I showed Joy pictures of what I wanted, she said that what I like is very unusual so that I would need something custom, and she basically cannot help me unless I bring in the diamond or my boyfriend. When I mentioned that I was previously looking at Lab-created, her eyes widened, and she shook her head like it was a sin (but a friend of mine told me that her husband purchased a lab created diamond from Gary Michaels). I even told her my age and how long my boyfriend and I have been dating so that she could understand I was serious. I tried to push through the experience despite my feelings of judgment and discomfort because I hoped something would change; in reality, I should have asked for a new sales associate. I left feeling extremely defeated and like I wasted her...
Read moreGetting engaged is stressful. Picking out the perfect forever ring is stressful. I called Michael Littman from Gary Michaels because my cousin told me our family had been buying jewelry from them for years. She told me their products are top of the line and their service is amazing. I called Michael with an idea. I knew exactly what I wanted but I needed someone to guide me through that process. Michael was that guy. We spoke on the phone, back and forth brainstorming and collaborating. He met my mom and sister (I live out of state) and showed them all the stones and settings we were discussing. He was always available to me - day or night - to answer any question or concern I had. The end result was more beautiful than I could ever imagine. He delivered my forever ring. I went in to pick it up on the Wednesday before Thanksgiving and was engaged 12 hours later. My fiancé is constantly flooded with comments about how absolutely gorgeous her ring is - I have Michael Littman and Gary Michaels to praise for that. I will be a lifetime customer and recommend them to anyone and everyone I know. Their service is...
Read moreFinding the perfect gift for my husband's birthday was no easy task, but Marc at Gary Michael's Fine Jewelry made the process an absolute pleasure. From our very first interaction, Marc was attentive, patient, and determined to help me pick out the perfect watch within my budget and specifications.
Despite my rushed timeline and last-minute changes, Marc never lost his cool or made me feel like I was imposing. He promptly responded to all my questions and requests, even on his days off! His stellar product knowledge and genuine desire to meet my needs shone through with each interaction.
Ultimately, thanks to Marc's expertise, I was able to secure a beautiful, high-quality watch that my husband just loves. The look on his face when he opened it was priceless.
I can't thank Marc enough for providing such exceptional, thoughtful service. He went above and beyond typical salesperson duties to ensure I found the ideal gift. His kindness and professionalism are a credit to Gary Michael's Fine Jewelry. I will be recommending Marc and this store to all my friends and family looking for special jewelry...
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