Marco Beach Ocean Resort in Marco Island, United States - reviews,open hours,photo spots,things to do

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Bob The BankerBob The Banker

My wife and I just got back home from a 5-day stay here. I am so glad I found this place. I have to admit, I am not entirely sure how this place operates. It seems like some of the rooms are owned by an Airbnb owner, who rents out certain suites and operates separately from the hotel and the other rooms are serviced by the hotel entity. Regardless, it was a great place to stay. It would be tough to beat the location. We stayed in room 1204, which had a wonderful unobstructed view of the Gulf, looking due west, which meant a fantastic sunset every night. The room was spacious and included a kitchen with stove, microwave, Keurig, mini fridge, cookware, plates and utensils. There is a separate living area that includes a flat screen tv, a cabinet full of extra blankets and pillows, a couch, chair and a coffee table. From the living room, sliding doors lead out to a balcony with the aforementioned view. There is a table with a couple of chairs on the balcony, which also has a view of the pool area. The bedroom had a king size bed and another flatscreen tv and the same view of the Gulf. There is ample closet, dresser drawer and nightstand space. The dressers were in need of some repair as the drawers fell down as you pulled them out, but it wasn't a huge inconvenience. The bathroom was large with a separate tub, and walk-in shower. There isn't a ton of counter space, but it was sufficient. The bathroom had ample bath towels, hand towels and wash cloths - enough to last us almost the entire stay. There is a double door entry into the bathroom, but it doesn't lock. You are also provided a beach bag and several beach towels to use at the pool or the beach. If you book through the resort, valet parking is included. The valets will take your car to and from the attached parking garage. The resort also has several beach chairs with umbrellas for guest to use right up close to the Gulf. A beach attendant will help you get set up. From the hotel lobby, it is an easy walk to the beach. There is a pathway which is partially covered and is less-than-5-minute walk to the beach. Within walking distance of the hotel, there are plenty of places to eat and some places to shop. The outdoor pool is accessible from the 5th floor. The umbrellas are limited. So, if you plan to use one, get to the pool early. The fitness room on the 4th floor has a modest amount of equipment: Treadmills, elliptical, one weight bench, dumbbells up to 50 lbs., a press unit and another unit with adjustable pulleys. However, the A/C wasn't working well in the fitness room, and I had heard they were trying to get it repaired. The hotel does provide cleaning service for your room, if you wish. You hang a tag on your door the night before/morning of the day you want the room cleaned and they will clean it during 1 of 2 time slots that day. We only requested cleaning one day and I was a bit underwhelmed. The unit did look clean, but nothing was replenished - toilet paper, towels, shampoo - none of it. And the used towels we had placed into the hamper they provided were still there. Maybe I just misunderstood what room cleaning included. We did ask for an additional towel and shampoo at the front desk one evening. The gentlemen at the desk told me he would have someone bring it right up and that never happened. Ultimately, I will finish how I started. I am very happy that we found this place. The location and room size are tough to beat for the price. The pool and beach chairs are great value-adds I definitely would recommend, and I would stay here again. I would strongly suggest getting a room with a Gulf view. Have reasonable expectations when it comes to service, and you will be very pleased with your stay.

Krupa KPKrupa KP

I wanted to like this place a lot because of its high standards in the quality of care it describes on its website and for its Amazing views of the beach and close proximity to it. However, the quality of care was very inconsistent. Staff for most part was courteous for we were given standard care and respect. Food at their restaurant is well made and fresh and the high price seems to be a trend on the island. The spa services were expensive but the care given was above average with very professional services. I do wish that valet was not a compulsory $20/day rate and there should be an option of self park. Most important of all is the room that boasts the home-like feel, which lacked that feel in many aspects. First of all, the kitchen has bare minimum with inconsistent items from one kitchen to another... Just like inconsistent shower head, inconsistent and cheap material patio furniture from one suite to another. How do I know the difference between two rooms? Because the hotel manager was nice enough to move us from one room to another when the sofa bed had baby Spiders crawling on them over their "newly replaced" bedsheets. I happen to hear many stories about these things due to my profession so the night before I used the sofa bed, I requested replacement bedsheets so I can make the sofa bed and in return I was told off the by front desk that they are regularly replaced. I insisted to have a replacement sheet at least to put under their spare fleece blanket and he brought it with a not-so-happy attitude. In the morning I went to take off the old bedsheets, I saw the spiders and notified the staff and they came immediately to assist, first they said its an ant but after looking at the pictures they said possibly spider and unlikely bedbugs. They offered to change the bedding but I requested a room change as I have a little baby who I didn't want getting bitten by the spiders. We moved to a similar room but there were more insects there, plenty of ants and few worms in the bathroom. I was too tired at this point and the staff seemed to respond "aww sorry" so I left it at that. On top of that, house keeping used my baby's bottle washing sponge to clean a pot and clogged up the sink, found that out as we returned late night tired, and the toilet was running as they must have used it after we left... Weird part is the cleaning service was declined earlier that day so not sure why they came in again at night when we were gone. Just bad overall. Few people ruined it for some nice people that do work there. I won't be coming back to this hotel again as I feel that the experience should be better for the costly suite. Maybe the hotel management should contact the exterminator services and have higher standards for the quality they promise to deliver. Update on 4/5/19: to support the lack of service, no one has yet reached out to me to inquire on this posted a phone feedback that I have them.

Cynthia WohlschlaegerCynthia Wohlschlaeger

The adjoining rooms we rented were very nice and clean and the beds were very comfortable for someone who has a really bad back. The bathrooms were nice with a separate tub and shower. We loved having the kitchenette too, however, there is no coffee maker/French press but one of those gross plastic “coffee” pod machines. They have pots and pans, oven/stove, large sink, dishes, glasses, etc. as well as kitchen towels/rags and a small container of Palmolive dish soap; no dishwasher and the refrigerator is small and compact - about 2 feet high. There’s no table and chairs indoors but there’s one outside with two chairs (in a one bedroom suite). The REALLY BAD thing for us is that “easy listening” music plays VERY loudly ALL DAY long. You can’t hear the ocean or the wind through the palm trees. It does not stop until around 9:00 pm unless there’s an “event” then the music is even louder and echoes against all the little buildings which makes the extremely loud music distorted. You HAVE to keep all the windows and doors shut if you don’t want to hear it. So if you’re going to enjoy the ocean breeze and sounds this is NOT the place for you. The beach is also quite far away if you’re disabled like me. There’s a nice boardwalk to the beach which is wheelchair friendly and they have a beach wheelchair you can use. My daughter and her family had no problem with the distance. There’s no road or anything to cross, it’s just that the hotel is set far back (the separate restaurant building is in front of the hotel). The beach is beautiful, clean, and has white sand. There’s a hotel kiosk where you can get large beach towels and get your chairs/umbrellas assigned. They have ice cold water available and I believe lemon water as well where you can fill up your water bottles. All the chairs/umbrellas are kinda crammed together so get there very early to stake yours out and if you don’t, you won’t get one near the water because even if people aren’t using their chairs - all day - their stuff is; same with the pool. Yep, it’s one of those places. Everyone is really nice and friendly and helpful. The restaurant has delicious food. Breakfast and lunch outside has the best view of the ocean but the service is a bit slow. If you make reservations and want to see the ocean (you won’t hear it because of the music) book a room above the 5th floor pool. The fifth floor rooms are nice actually and open up to a gated little garden area with grass. So I guess if you have a brood of noisy kids, you won’t hear the ocean anyway plus it’s great having a kitchenette so babies and kids can eat breakfast in the room (there was only a table and two chairs outside on the balcony in a one bedroom suite).

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Reviews of Marco Beach Ocean Resort

4.0

(555)

1.0

1y

AVOID AT ALL COSTS.

This visit, in October of '24, is our 10th visit to Marco Island in the past 15 years, and our 6th visit to Marco Beach Ocean Suites. Our first visit since it was rebranded from the Marco Beach Ocean Resort.

The resort has none of the amenities that we were accustomed to and the charm of the staff is completely gone.

Consider the valet/bellman: The former bellmen eventually recognized & remembered your name. This occurred after a few days on the first few visits, and on our 3rd return we were warmly greeted by name when we pulled up after arriving from the airport. The former bell-staff would also ask if you needed any directions to your destination when you headed out or if you needed any recommendations. Now? You're lucky if you get more than a polite nod and hello. The charm is gone.

The two rooms our family occupied appeared clean at check-in but, had a funky smell that required a good dousing of Febreeze to help with.

One elevator, of two, seems to be in service at any given time. Plan accordingly if you head out during dinner hours, you might need a solid 10 minutes just to catch the elevator. At one point, both elevators were out of service for an undetermined amount of time thus forcing our elderly parents to descend 12 flights of stairs or else they would've been stuck

Former Beach/Pool Towel Service: Towels were formerly in abundance at the beach and pool. You only had to walk to the beach and grab a towel from the attendant. Then an attendant would set up your chairs for you and secure the towels to the chair. At the pool, fresh towels were always nearby at multiple locations.

Current Towel Service: You're expected to find towels in the closet that you are expected to carry to the beach and/or pool. If you're already carrying beach toys for the kids, drink coolers, and other paraphernalia; Do you really want to have to carry all those towels down to the beach? No! It was a rude surprise when we got down to the beach and found that we had to come all the way back up to the room to get our own towels. I realize how petty this sounds but, when one has become accustomed to such a high level of service, it is a serious disappointment to lose those subtle touches and still pay the same price for (lack of) service.

Housekeeping Now Housekeeping is non-existent here. One must hang a door tag to request housekeeping services for that day. Who does that?!? It does actually exist but, I imagine they are so under-staffed that they simply cannot keep up. Which is scary because I'm sure that as of this writing, the hotel is not even at 50% capacity. One of the rooms our family had, had a housekeeping tag on their door for over 60 hours. Housekeeping never arrived.

Housekeeping (Formerly): Housekeeping was tendered everyday without fail, and even included a turn-down service. The turndown service was actually very slick; when you stepped out for dinner, the bell-staff would notify housekeeping, and when you returned, your bed was turned down for the night. We left for dinner at all different times during our previous stays here and we never saw the turndown team at any time. Turndown service at the Marco Beach Ocean Suites?!?! HA

Knowing what this place used to be, and to see how far it has declined is truly saddening. Marco Beach Ocean Resort used to be THE place to be. My wife and I even married on the beach here over 15 years ago. We know there are much better resorts on the island now, and we will choose those when we return. Marco Beach Ocean Suites will no longer even be considered an option when we return to Marco Island

At the end of our stay, Collier County issued a mandatory evacuation order for Marco Island and surrounding areas. We cut short our stay and headed for the airport. Before we left, we contacted their reservations line and were informed that we would receive a refund for the two nights we missed due to the evacuation order. After two subsequent phone calls, each week after returning, we have yet to receive our refund. ...