Mattress Firm Outlet - Poplar Plaza — Hotel in Memphis

I had kept the business card of the Sales Rep I really liked when my son and I stopped into the store 6 months ago after signing an apartment lease for him for the upcoming Fall ‘20 Semester at MS State. I called the Mattress Firm Store In hopes the same lady would be able to help us. She was and answered some questions I had about the upcoming 4th of July Sale prices and whether that mattress was available at her store. It wasn’t, but she knew the products so well she told us she had one with the same coil count in that brand that he could test. We dropped in and she already had the twin size set up and ready for him to try when we got there. He liked it, she gave us the Sale Price a week before the 4th, AND set up the mattress and frame to be delivered DIRECTLY to his apartment in Starkville 6 weeks from now and AT NO COST! (The free delivery service alone saved us the head ache and expense of storing the mattress for now and renting a truck to take it to school. The savings paid for the queen size mattress!!!) It just doesn’t get better than this!!! Absolutely delighted!!! Thank...

My grandson played football for the University of Memphis. His family lives in Houston TX. Chris was hurt very badly (broken neck) during a scrimmage on campus on April 1. When he was released from the hospital in Memphis he needed a good bed with a headboard that raised because his neck brace prevented him from laying flat and he needed the bed immediately. I called Mattress Firm in Memphis and was lucky enough to get Heather on the phone. I explained the situation and she had the best mattress and frame available delivered to my grandson the next day, just hours before he was released from the hospital. He did not die, he is not paralyzed and is recovering in Houston over the summer. He will return to Memphis in the fall and will continue his physical therapy under the care of the football teams expert physical trainers who acted quickly and cautiously and saved Chris’ life.

Thank you Heather at Mattress Firm for being so helpful and responsive to our needs. We will be forever grateful to you and loyal to Mattress Firm because of...

The salesman was very nice and showed me the different mattresses without pressure. He said the delivery people would remove my 10-year-old mattress and box springs. I told him I wanted the plastic left on my new mattress to help keep it clean. He said, "No problem. Many people do that." My worst fear was that it would have to sit on the sidewalk for a month waiting for the City to remove it. Trouble came when the independent delivery guys said they couldn't remove it because they now had no plastic to put over it for sanitation. Calls to the regional guy at the Mattress Firm were unfruitful. There is also a $150 restocking fee in case of a return, which I was not informed of. My worst fear came true. It is Christmas and my mattress and box springs adorn the curb in front of my house for all my neighbors to see. I'm...