Buffalo Wild Wings — Restaurant in Midland

We had kind of an interesting service. The first lady was not in a happy place. Our ages are 49&45 and we look it. I was going to order our beers. The first server asked for id. I only had my modile ID but my friend had his. She said it had to be physical id. It was hard to hear her. So, I feel like a lot of it was because the music was loud. Not because anyone wanted to be upset. She said she couldn't give either of us a beer because I didn't have my ID. We was still discussing why? She said I am not going to serve you. This was late at night. And he just drove from Pecos to Midland to eat with me. It was to late for the store or another place. He didn't even have time for a shower. All he wanted was chicken wings and a beer. I understand I didn't have my ID. Only my mobile id. And in Texas it has only become legal as of May 2023. I did ask for a beer but understand that I could not have one. I said ok then just my friend then. Idk TX law but in NC if your over a certain age and ppl can tell with wrinkles and grey hair their it no need for an ID. But I did not argue or ask this part. I just wanted my friend to get his beer and food. As he had been out all day in the desert sun working. When she walked off, she said she was not going to serve us. I thought at first not the beer. Ok. He had his ID why not just for him. So, we waited for several mins. I mean several. She circle around us. But never came back. So, I went and asked for the manager. The lady I asked to see the manager acted annoyed that I had asked. I wish folks would understand. We never want to argue with ppl making our food. I just wanted to get out supper and go home. The first server came out to me explain I could move to another location but she said I was rude and she was not going to serve us. I never argued. I didn't even raise my voice. I was just clarifying no beer for the both of us genx because I did not bring my wallet. I go back to my table the manager comes over. We talked she said she would get us a now server. New server was fine we ordered tea and water. Two plates. We ate then paid and left. We never asked the second lady for anything. Nor did we ask the manager for any beer. I fully understand ID ppl. My only thing is with the new mobile ID law passed in Texas. Can we please up date the policy. Also, why could he not get a beer he had his ID. I promise we look out age. I try to respect policy and laws. That's why I did not argue about myself. I only wanted him to have a moment in his day to chill. The only reason I did not have my wallet was because I didn't drive and usually I don't...

My first experience was horrible, it was me and 3 other friends, we walked in around 8pm and left at 8:30pm. We waited exactly 30 minutes for a server, a drink.. literally anything. Multiple servers and maybe even a manager passed us and nothing. The second time i decided to go with a different group of friends, they said the wings were amazing there, so we decided to go. As we’re finding a table, I saw two servers visibly getting upset we were sitting in i’m assuming there section. Besides the looks, the server did come at a reasonable time after us sitting and had a great attitude, as the food the flavoring was an amazing even the fries, but the chicken was very tough. After explaining that to the server she then went to get the manager. As he approaches our table I tell him the issue and then says “that’s how chicken is supposed to be.” For one no it’s not and for two isn’t customer always right? Not here at buffalo it is. Kinda shocked he said that, he wasn’t helpful, if only rude and disrespectful. I even caught him being very rude to his employees as well. Now if he can treat a paying customer like crap, I can only imagine the workers here. I asked the server for his name after he left and it was Trevor. I am still wanting to go to HR about Trevor. My very recent time I went, my wife had a gift card, I decided to do take out instead. When i walked in and was waiting, not only was there no one there, but Trevor decided to come out about 5-10 minutes after i have been waiting. He then made exaggerating sounds while taking my order. I wasn’t sure he had remembered me and how he had treated me last time. The take out experience just showed me even more how disrespectful and rude he is. As I was trying to add more ranch to my order he stopped listening to me and was talking to another worker. While again A CUSTOMER WAS WAITING. The wings here are great, but the management is horrible and I would hate to come again and see Trevor working there. He made the whole experience horrible. As i was reading the comments I saw a lot of the owner saying “sorry for your experience click link below”… that’s actually ridiculous, no “i hear you, this will be changed” no just trying to buy you out with food. I would like a message back confirming that Trevor’s position...

I’m currently sitting at this Buffalo Wild Wings trying to enjoy a meal, first of all I don’t come to Bdubs bc we always have a crappy experience. But being in a new state 14 hours away from where we moved we figured we would give it a try, and I was craving fried pickles.. they came out clumped and I understand sometimes it happens. I’ve worked in the restaurant industry both FOH and BOH. But when you have two clumps of 3-5 pieces each there’s an issue, change your batter! I am not paying $9 for a bunch of clumped pickles. I was tempted to eat them bc of how bad I wanted them but realized I didn’t want raw batter in my mouth. Cheese curds $11 for 8 pieces of small burnt cheese? 😂😂 then after a while our wings came out, if I’m paying $25 for 20 wings you better have those fresh. My buffalo was so old we couldn’t even tear the meat from the bones, thankfully the other two flavors seemed to have come out fresh but what a waste of 10 wings there goes $12.50. You can clearly see the fresh vs the nonfresh ones. The drinks are flat, they may need to check their carbonation tank in the back. If you’re going to charge $4 for a soda you might wanna make sure it’s not flat. My son’s food was cold, how embarrassing giving a 2 year old cold food he eats everything yet he wouldn’t touch their food.

I am mom and there are other children in here, when we walked in they were blasting Megan the stallion and glorilla. Im all for a party but yall its the middle of the day, you don’t need to be blaring music about coochie and having the n word blaring. I haven’t seen my server in over 15 minutes since I’ve complained about the pickles and how he’d try to get them taken off, Sir I am not paying for pickles I didn’t even eat. $53 and we didn’t even eat half of our food. You want 20% tips and I barely saw you 3 times our drink sat empty well after the wings came out. I’m absolutely so aggravated it amazes me Buffalo Wild Wings is still in business. Also y’all got a manger there or what? Bc usually when someone complains about food a manager comes...