Missoula KOA Holiday — Hotel in Missoula

Friendly but poorly empowered workers. Keep saying "only the manager can do that" but in three days here have yet to see the manager

I AM UPPING MY STARS SINCE THE OFFICE AND GROUNDS STAFF WAS/IS GREAT...

STAFF = GREAT

MANAGEMENT = NOT SO MUCH...

UPDATE (more information): My wife has a condition which limits her ability to be in direct sunlight for extended periods that is why we specifically chose the site that we chose. We made the reservation months in advance. We even had my wife's sister visit the campground (she lives in the area) and take pictures of the site and confirm our reservation with office with my wife and I on the phone. We also called on a number of occasions to confirm the site was still available and we were assured it was. In fact we called the day before we left home and were assured once again that the specific site we had "reserved" was still available and that we had it reserved. After two days driving, over 1000 miles, we arrived and it was 98 degrees, only to find the manager (Dana) had given "our" site to someone else the day before. We were given a "comparable" site that was in direct sunlight with absolutely no trees and no shade. When I went to the office to ask what happened? the staff was extremely sorry and tried everything they could but just couldn't get it straightened out. In fact they told us they could not even let us have "our" site in two days when the people there left because it was "reserved" for someone else! At this point I asked to speak to the manager (first request) and was told she is not here but will be in on Monday.

About an hour later we received a call from Jesse from the office he and the ladies there had worked it out so that we could move to the site we had reserved in two days when the current campers left...HOORAY! Jesse and the ladies in the office are great! Very friendly and supportive! Once again they are GREAT! If the manager had not decided to give "our" site away the day before we arrived none of this would have happened.

The Manager called me today when I was driving to visit relatives and told me that she was in the office every day since the day after we arrived yet when I went to the office on three different occasions over three days and asked to speak to the manager each time I was told she was not there, she says she was there....I don't know??? On the phone call the manager tried to brow beat me and continuously interrupted me when I tried to explain, I finally handed the phone to my wife and said "I am done!". My wife politely told the manager that her husband was driving and couldn't continue the conversation and that we were leaving the next morning anyway and that we would just have to agree to disagree and said goodbye and hung up the call.

There was a lot of "Mumbo Jumbo", "half truths", and "double speak" conversations about what is meant by "reserved", "Locked In", and "Do Not Move" the manager insists that there was nothing in the reservation about the site being "Locked In" well......that is on the campground because there is no doubt in my military mind that we said the words "Reserve this specific Site" every single time we spoke with the staff including the first time we spoke when following up on the initial reservation WITH MY SISTER-IN-LAW IN THE OFFICE and every time we called after that to make sure, and on every single occasion we were assured that the site we had "Reserved"...

If you want a beautiful campsite and unbelievable hostility and belittling treatment, this is the place for you. I use KOAs frequently. I booked and prepaid for a premium tent site at this, where the description stated a pickup camper was acceptable. I have a newer model F250 with a camper shell that I built out/converted into a very nice camping setup. Apparently that doesn’t qualify as a “pickup camper” in their books and instead qualifies as “vehicle sleeping”. They told me my options were to buy a tent - which I wouldn’t be allowed to set up because it was after dusk - or get a refund and leave. To quote the man behind the counter who spoke to me like I wasn’t there, “Well there’s a Walmart across the street. She can get a tent there or she can park in their parking lot overnight if you’re going to sleep in your vehicle”.||||Another staff member stated, “They’re strict you know, trying to keep out the homeless people and riff raff”.||||1. Thank you nameless staff member for confirming that these rules are arbitrary and discriminatory by design||2. How does that at all explain why I couldn’t stay in my already paid for site and sleep in a camper buildout?||||They still checked me in, gave me a parking tag, bathroom codes and map. Said nameless staff member still led me by golf cart to my campsite. I, mistakenly, believed this was them giving me the go ahead to stay in my camper and that they were going to let it slide. It was one single night after all. I was showered, lights out, and in bed by 10pm.||||Wrong. At 11:15pm someone starts tapping on my window. It’s another KOA staff member telling me I have to have a tent. Except the Walmart is now closed and there’s nowhere to buy one. I explained I was traveling solo, out of state, had nowhere else to go, only there for the night, and asked what it was he wanted me to do in the middle of the night. He didn’t respond and walked away. I thought this meant they were just going to be decent human beings for the night.||||Wrong again. 12:15am police are pounding on my camper door. “The business wants you trespassed, you have 20 minutes to leave”||||20 minutes to leave in the middle of the night, from a site I paid for, was checked into, and was already asleep in because I didn’t have a tent? Because I was sleeping a customized camper that locked from the inside because Im a woman traveling alone? Yep. The police explained my options were a truck stop 10 miles down the road or Walmart.||||I was traveling solo, staying one night after traveling from Arizona. It was the college homecoming so there were no hotel vacancies. The staff had absolutely no care for that fact or the fact that I was traveling alone.||||Again, I had booked and prepaid for this site 2 weeks prior. I read the rules. Thought I understood said rules. Still don’t understand how they considered that violating the rules. Beyond that I don’t understand how a single woman, staying for one night, already asleep and bothering no one, in a site she had already paid for, was such an egregious violation that they felt the need to call police and throw me out in the middle of the night. Shame on them. Shame on every staff member there. I hope you think of your daughters or granddaughters when...

If you want a beautiful campsite and unbelievable hostility and belittling treatment, this is the place for you. I use KOAs frequently. I booked and prepaid for a premium tent site at this, where the description stated a pickup camper was acceptable. I have a newer model F250 with a camper shell that I built out/converted into a very nice camping setup. Apparently that doesn’t qualify as a “pickup camper” in their books and instead qualifies as “vehicle sleeping”. They told me my options were to buy a tent - which I wouldn’t be allowed to set up because it was after dusk - or get a refund and leave. To quote the man behind the counter who spoke to me like I wasn’t there, “Well there’s a Walmart across the street. She can get a tent there or she can park in their parking lot overnight if you’re going to sleep in your vehicle”.||||Another staff member stated, “They’re strict you know, trying to keep out the homeless people and riff raff”.||||1. Thank you nameless staff member for confirming that these rules are arbitrary and discriminatory by design||2. How does that at all explain why I couldn’t stay in my already paid for site and sleep in a camper buildout?||||They still checked me in, gave me a parking tag, bathroom codes and map. Said nameless staff member still led me by golf cart to my campsite. I, mistakenly, believed this was them giving me the go ahead to stay in my camper and that they were going to let it slide. It was one single night after all. I was showered, lights out, and in bed by 10pm.||||Wrong. At 11:15pm someone starts tapping on my window. It’s another KOA staff member telling me I have to have a tent. Except the Walmart is now closed and there’s nowhere to buy one. I explained I was traveling solo, out of state, had nowhere else to go, only there for the night, and asked what it was he wanted me to do in the middle of the night. He didn’t respond and walked away. I thought this meant they were just going to be decent human beings for the night.||||Wrong again. 12:15am police are pounding on my camper door. “The business wants you trespassed, you have 20 minutes to leave”||||20 minutes to leave in the middle of the night, from a site I paid for, was checked into, and was already asleep in because I didn’t have a tent? Because I was sleeping a customized camper that locked from the inside because Im a woman traveling alone? Yep. The police explained my options were a truck stop 10 miles down the road or Walmart.||||I was traveling solo, staying one night after traveling from Arizona. It was the college homecoming so there were no hotel vacancies. The staff had absolutely no care for that fact or the fact that I was traveling alone.||||Again, I had booked and prepaid for this site 2 weeks prior. I read the rules. Thought I understood said rules. Still don’t understand how they considered that violating the rules. Beyond that I don’t understand how a single woman, staying for one night, already asleep and bothering no one, in a site she had already paid for, was such an egregious violation that they felt the need to call police and throw me out in the middle of the night. Shame on them. Shame on every staff member there. I hope you think of your daughters or granddaughters when...