The Lodge at Pebble Beach — Hotel in Monterey

Although my husband has golfed Pebble Beach before this was our first experience staying at The Lodge for a three day weekend. I was disappointed in the overall quality of service. We had reserved 2 king rooms and upon arrival only received one king room. The resort informed us on arrival bed size was based on availability, however, this detail was not communicated at any point during the reservation process. The most frustrating encounter, however, was directly related to the golf. Throughout the weekend we had reserved tee times at Spanish Bay, Spyglass, and Pebble (six months in advance). All golf reservations were made directly through the resort. At the time of the reservation, caddy service was also prearranged for each course. Upon arrival at the first tee time we were informed they were out of caddies for the day and they would not be able to accommodate caddy service even though it was on the original reservation. In an effort to reconcile, the reservations manager offered complimentary caddy service for the next day at Spyglass. When we arrived the following day to play Spyglass with the expectation the caddy service had been confirmed due to the issues the day prior we were again disappointed that they only had one double bag caddy reserved when the original reservation had single bad caddies for each golfer. Because the reservation was "comped" they changed the original request from 2 single bag caddies to double bag caddies. The whole reason we came on this trip was for the boys to golf and enjoy their time playing these courses with individual caddy service. From an aggravation standpoint alone of having to golf the first day without a caddy for yardage, the countless phone calls to reservations, the pro shop, and speaking to several managers (Anthony, Rich, and Chelsea) it's wasn't worth it. I reconfirmed the details of our reservations to include caddy service three times prior to arriving atThe Lodge - every day it was a battle to get caddies even though they were arranged well in advance. It was also promised by reservations management (Anthony) that Rich the caddie manager would meet the boys before they teed off the second day to ensure everything ran smoothly. He, however, did not show up until I left the spa to go to the Pebble Pro Shop and speak to another manager to try to rectify the Spyglass issue and confirm caddies for the next day. At that point, Rich was sent to Spyglass to assist in allocating caddies to the reservation. I also found out upon my arrival at the Pebble Pro shop that caddies were not arranged for the next day's tee time at Pebble. The Pro shop blamed reservations and reservations blamed the pro shop. Anthony the reservations manager said all three days were confirmed with caddy service per the reservation and the caddie office had "dropped the ball" and there was no excuse. The Pebble Pro shop advised that caddy service be arranged through the caddy office and not the reservations office which was a complete excuse. I hope all guests don't experience this total disorganization and miscommunication that seems to occur on a daily basis as evident by failure to supply caddies on the second day after they were confirmed after the first reservation error. The resort took absolutely no accountability for the error. In addition, we are a young couple and felt like this issue / error happened impart due to age discrimination. The sheer fact the issue wasn't rectified on the first day and continued to reoccur on the second day after several managers were involved is beyond belief from a resort of...

My husband and I are keen golfers and, having visited 9 years ago and played at Pebble while staying at Spanish Bay, we were really keen to revisit and go to the Lodge this time. ||It was our belated honeymoon and also our anniversary, so we weren't looking at the bills (so other reviews about costs may be valid but since we had booked a long trip to California via an agent with only 4 nights at Pebble, we can obviously see the website prices for ourselves, but the cost wasn't really a factor). They did us a nice cake for our anniversary dinner in Stillwater.||I would say, that if you are a keen golfer, pay for an Ocean view room and also read the more negative reviews about being dated, no real high-end dining and some louder groups. You will love it if you visit with those slightly lower expectations in mind! ||Where to pitch it? It is absolutely NOT (say) a Gleneagles - so don't go expecting it to be and you will be fine!||Rooms: we booked Ocean View (not Sloat) and the room was not at all as dated as we were expecting. Lovely large room, great facilities, really clean, lovely large bathroom, free soft drinks and snacks (refilled each day) in the minibar. We were top floor, so it was also nice and quiet. Parking immediately outside - no complaints from us!||Food and drink: Dining options are all more casual than you might expect, but that was fine for us. We LOVED the food in the Bench (but agree with the comments about it being loud, especially indoors). Stillwater was nice but you would expect it to be the resort high-end restaurant and it isn't really that. Lovely lounge. We really didn't like the Tap Room - I guess it's trying to resemble an English pub or something?? As a Brit, I would say that it got the dinginess, but missed the character... v dark and low ceilings, with no view. Perhaps it's nice in winter but we had been booked to eat there and switched to the Bench. There is also a lovely Mexican at the Hay - worth a visit. The Hay (9-hole, par 3 with fun "Himalaya-style" putting green) was fab - we didn't really know about it before we visited so had not booked to play it. We will do next time. ||Golf: Well, what do you expect? FIVE STAR all round, obvs!||Beach club: a little dated, but we ate a nice lunch with marvellous views in the restaurant one day so were happy with that. Sadly too cold to use the facilities this time.||Spa: A real surprise! Loved it! Had a great couple's massage and also got to use the spa facilities. They have a joint quiet room and conservatory but otherwise the facilities are separate (part of the changing rooms). They are great, I thought and felt pretty new and up to date. We should have left ourselves more time to spend there.||On crowds - yes, it can be busy with the types of golf crowds you might expect - and yes people can be loud in their groups (but we didn't find it too bad and it was all good natured - loud chatting and laughing rather than anything more disruptive). The type of noise that gets us is loud kids - sorry, parents! - and there was none of that at all, so it suited us perfectly!||So, in summary, while we loved it, we went with the right expectations and weren't paying attention to the cost. I would say that some of the more negative reviews can be valid, so if they are saying things that you think would really bother you, do take note. That said, if you are golfers and want to stay and play, you will LOVE it and, like us, can't wait...

My husband and I are keen golfers and, having visited 9 years ago and played at Pebble while staying at Spanish Bay, we were really keen to revisit and go to the Lodge this time. ||It was our belated honeymoon and also our anniversary, so we weren't looking at the bills (so other reviews about costs may be valid but since we had booked a long trip to California via an agent with only 4 nights at Pebble, we can obviously see the website prices for ourselves, but the cost wasn't really a factor). They did us a nice cake for our anniversary dinner in Stillwater.||I would say, that if you are a keen golfer, pay for an Ocean view room and also read the more negative reviews about being dated, no real high-end dining and some louder groups. You will love it if you visit with those slightly lower expectations in mind! ||Where to pitch it? It is absolutely NOT (say) a Gleneagles - so don't go expecting it to be and you will be fine!||Rooms: we booked Ocean View (not Sloat) and the room was not at all as dated as we were expecting. Lovely large room, great facilities, really clean, lovely large bathroom, free soft drinks and snacks (refilled each day) in the minibar. We were top floor, so it was also nice and quiet. Parking immediately outside - no complaints from us!||Food and drink: Dining options are all more casual than you might expect, but that was fine for us. We LOVED the food in the Bench (but agree with the comments about it being loud, especially indoors). Stillwater was nice but you would expect it to be the resort high-end restaurant and it isn't really that. Lovely lounge. We really didn't like the Tap Room - I guess it's trying to resemble an English pub or something?? As a Brit, I would say that it got the dinginess, but missed the character... v dark and low ceilings, with no view. Perhaps it's nice in winter but we had been booked to eat there and switched to the Bench. There is also a lovely Mexican at the Hay - worth a visit. The Hay (9-hole, par 3 with fun "Himalaya-style" putting green) was fab - we didn't really know about it before we visited so had not booked to play it. We will do next time. ||Golf: Well, what do you expect? FIVE STAR all round, obvs!||Beach club: a little dated, but we ate a nice lunch with marvellous views in the restaurant one day so were happy with that. Sadly too cold to use the facilities this time.||Spa: A real surprise! Loved it! Had a great couple's massage and also got to use the spa facilities. They have a joint quiet room and conservatory but otherwise the facilities are separate (part of the changing rooms). They are great, I thought and felt pretty new and up to date. We should have left ourselves more time to spend there.||On crowds - yes, it can be busy with the types of golf crowds you might expect - and yes people can be loud in their groups (but we didn't find it too bad and it was all good natured - loud chatting and laughing rather than anything more disruptive). The type of noise that gets us is loud kids - sorry, parents! - and there was none of that at all, so it suited us perfectly!||So, in summary, while we loved it, we went with the right expectations and weren't paying attention to the cost. I would say that some of the more negative reviews can be valid, so if they are saying things that you think would really bother you, do take note. That said, if you are golfers and want to stay and play, you will LOVE it and, like us, can't wait...