Fairfield by Marriott Inn & Suites Montgomery Airport South — Hotel in Montgomery

Fairfield Inn & Suites Montgomery Airport South - Montgomery, AL|Stay Dates: December 27, 2024 - January 1, 2025|Room Type: King Room||Overall Rating: ⭐⭐☆☆☆ (2/5)||Pros:|The hotel was clean, with visibly hardworking and diligent housekeeping staff.|Check-in and check-out were smooth processes.||Cons:||Front-Desk Staff:||The front-desk team displayed an alarming lack of professionalism and attentiveness throughout my stay. During one interaction, I waited as the receptionist handled a phone call, disappeared to the office, and finally turned her attention to me—only to be distracted by incoming staff. The complete disregard for guest needs was frustrating and unprofessional.|Their dismissive attitude suggested complacency and an absence of accountability. Instead of addressing issues or providing solutions, they pushed responsibilities onto other staff members, adding to the sense that guests were an inconvenience rather than a priority.||Breakfast Service:||Breakfast staff were equally indifferent. The toaster broke before my arrival and was not replaced during my stay. Guests were curtly informed it would take a week to receive a replacement and were offered the unhelpful suggestion of microwaving bagels—a clear demonstration of their lack of interest in providing a positive experience.|The food options were uninspired, consisting mostly of cereal, instant oatmeal, and a limited selection of lukewarm prepared items. The overall attitude of the breakfast staff made what should have been a pleasant start to the day an exercise in patience.||Housekeeping Service:||During my 6-night stay, my room did not receive housekeeping once. While I understand limited resources, no communication was provided about this policy, leaving me to discover it only after seeking fresh towels. The front desk showed no initiative in resolving this issue, forcing me to rely on the exceptional goodwill of the housekeeping staff themselves.||Room Quality:||The room was functional but showed signs of neglect. The shower never reached a comfortable temperature, and the sink faucet required precise adjustment to stop dripping. These seemingly minor issues compounded the impression of a poorly managed property.||Value for Money:||For the price paid, the lack of service and pervasive staff indifference were unacceptable. The physical property was adequate, but the experience was overshadowed by the dismissive attitude of key staff members.||Suggestions for Improvement:||- Front Desk Training: Urgently address the dismissive and complacent behavior of front-desk staff. Guests should feel valued, not ignored.|- Breakfast Service: Ensure a backup toaster is available for such situations. Retrain breakfast staff on handling guest concerns with more tact and creativity.|- Housekeeping Policy: Be transparent about limited housekeeping services at check-in, and provide clear instructions on how to request service.|- Maintenance: Address basic room maintenance issues promptly to prevent them from becoming sources of frustration for guests.||Final Thoughts:|The housekeeping team, despite being overburdened and under-supported, were the only staff who demonstrated care for their work and guests. Unfortunately, their efforts were overshadowed by the indifferent attitudes of the front-desk and breakfast staff, leaving a sour impression of the overall experience. This hotel has potential but requires significant management intervention to address systemic issues and improve the...

Fairfield Inn & Suites Montgomery Airport South - Montgomery, AL|Stay Dates: December 27, 2024 - January 1, 2025|Room Type: King Room||Overall Rating: ⭐⭐☆☆☆ (2/5)||Pros:|The hotel was clean, with visibly hardworking and diligent housekeeping staff.|Check-in and check-out were smooth processes.||Cons:||Front-Desk Staff:||The front-desk team displayed an alarming lack of professionalism and attentiveness throughout my stay. During one interaction, I waited as the receptionist handled a phone call, disappeared to the office, and finally turned her attention to me—only to be distracted by incoming staff. The complete disregard for guest needs was frustrating and unprofessional.|Their dismissive attitude suggested complacency and an absence of accountability. Instead of addressing issues or providing solutions, they pushed responsibilities onto other staff members, adding to the sense that guests were an inconvenience rather than a priority.||Breakfast Service:||Breakfast staff were equally indifferent. The toaster broke before my arrival and was not replaced during my stay. Guests were curtly informed it would take a week to receive a replacement and were offered the unhelpful suggestion of microwaving bagels—a clear demonstration of their lack of interest in providing a positive experience.|The food options were uninspired, consisting mostly of cereal, instant oatmeal, and a limited selection of lukewarm prepared items. The overall attitude of the breakfast staff made what should have been a pleasant start to the day an exercise in patience.||Housekeeping Service:||During my 6-night stay, my room did not receive housekeeping once. While I understand limited resources, no communication was provided about this policy, leaving me to discover it only after seeking fresh towels. The front desk showed no initiative in resolving this issue, forcing me to rely on the exceptional goodwill of the housekeeping staff themselves.||Room Quality:||The room was functional but showed signs of neglect. The shower never reached a comfortable temperature, and the sink faucet required precise adjustment to stop dripping. These seemingly minor issues compounded the impression of a poorly managed property.||Value for Money:||For the price paid, the lack of service and pervasive staff indifference were unacceptable. The physical property was adequate, but the experience was overshadowed by the dismissive attitude of key staff members.||Suggestions for Improvement:||- Front Desk Training: Urgently address the dismissive and complacent behavior of front-desk staff. Guests should feel valued, not ignored.|- Breakfast Service: Ensure a backup toaster is available for such situations. Retrain breakfast staff on handling guest concerns with more tact and creativity.|- Housekeeping Policy: Be transparent about limited housekeeping services at check-in, and provide clear instructions on how to request service.|- Maintenance: Address basic room maintenance issues promptly to prevent them from becoming sources of frustration for guests.||Final Thoughts:|The housekeeping team, despite being overburdened and under-supported, were the only staff who demonstrated care for their work and guests. Unfortunately, their efforts were overshadowed by the indifferent attitudes of the front-desk and breakfast staff, leaving a sour impression of the overall experience. This hotel has potential but requires significant management intervention to address systemic issues and improve the...

Let me start by saying it takes alot for me to feel the need to write a review, most of the time if service is as expected or ok I don't bother, but this hotel got on my last nerve. We were staying there as we were in town for a funeral the day before thanksgiving and traveling with our one year old. I made the reservation online and received the confirmation email. I had called prior to confirm they had a pack and play for my son and was assured they did and checked that option on the reservation. When we arrived after a long car ride pushing naptime, they couldn't find my reservation because someone thought the week of thanksgiving was a great time to update their system. Thankfully they had rooms and yet again I confirmed with the receptionist that they had a pack and play before she finalized the reservation. Then she bothered to look and said they didn't. Concerned about their cancellation fees and tired from the long trip we decided to try to get him to nap on the bed. The receptionist took her time checking us in and I was stressed. After attending the wake that evening we went out and bought a pack n play so my son would have somewhere to sleep. That night as we were getting ready for bed, I closed the curtains to have a flying wasp? land on the windowsill and stare at me. I went down stairs and opted to switch rooms instead of spraying bug killer in the living space my son was going to be sleeping. So we moved rooms late at night. My parents who were also staying there had gunk on their iron that ruined my dad's dress shirt he was going to wear for the funeral. At breakfast the day receptionist asked if we were the room with beetles so apparently they have other bug issues. I asked if given the unexpected cost of the pack and play if we could get a discount but that didn't happen. In fact they lost my credit card number and called me when we returned home to finalize our stay. Then they tried to charge me double what the original reservation was, thankfully I asked before giving the number and had kept that original email. Traveling with a one year old for a funeral is stressful enough don't tell me twice you have a place for him to sleep then think it isn't a big deal that we have to go spend an extra $100 on a pack and play. Short version we won't be staying there again and I'm very disappointed that we just got shrugged off condolences from the staff...