Unfussy quarters with smart TVs in a relaxed hotel featuring an outdoor pool, a gym & breakfast.
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This was the worst hotel experience I have ever had accompanied with the absolute worst customer service I have ever experienced in my life Via the manager Diane Jarisca. Starting at 8 AM there was an ear piercing alarm going off IN our room every 10-20 minutes. We finally contacted the front desk after an hour of that...and they informed us that the elevator was being worked on.....yet no one informed us that this was going to happen. We moved to another room in hopes that the alarm would not be going off in there, unfortunately the same thing. An hour later we could not take it anymore so we went in search of somewhere else to stay. We found other accomodations and returned to the Marriott to check out and move.....they were going to make us pay for the whole night. After some discussion the manager offered first a 15% discount, then 20% even though we weren't and couldn't be there all day and weren't staying the night. We asked her to prorate the room because we literally spent no more than an hour in it, but she clearly did not care and was actually extremely rude even suggesting that we should have just hung out in the lobby all day to avoid the alarm! Also my boyfriend is a Veteran of the Navy.....and this happened on Veterans Day. The icing on the cake is that we paid part cash....and she WAY overcharged us on our credit card. In the end we paid over $700 for two nights when we only stayed one night. I cannot wrap my mind around how and why Diane would think a customer service job is for her....and If you read the reviews of the hotel there are constant complaints on customer service. Diane clearly doesn't understand or care how their guests stay is. She did not one time apologize for our experience....instead she was extremely rude and disrespectful. Don't waste your money and possibly your sanity here its...
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Hotel is still NEW, only 18 months old, so everything is CLEAN & NEW! Rooms are large, with nice amenities. (Need to request a shower cap if want one)
A welcoming hotel if you are in the area. Breakfast is fair- it’s complimentary but average in selections. It also is ONLY offered at 7-930AM! Should be 7-10 or 7-11.
The glaring negative we had was the girl at the front desk was not professional, in fact she winked at me and clicked her tongue when she handed me the room keycards!
My husband is Deaf and as we walked to the elevator his comment was also negative about his “visual” observation of her demonstrated behavior as lacking professionalism. A real lack of respect and professionalism! She would fit better as a Walmart Greeter!
She also was curt on the phone the day before when I had called to inquire about the hotel info. Her response was, “we are short-handed” and I’ve worked 6 days in a row. Again, TMI and unprofessional!
The hotel is great but this employee needs retraining or “get someone else” at the point of desk contact! Hotel Staff are a reflection of the business they represent, I cannot give this hotel more than 2 stars, Due to her lack of professionalism.
Upon leaving, I kindly asked for her name, she refused to tell me, went into the office and shut the door, refusing to return!
Thankfully, after waiting and standing there another 10 minutes with a closed door in my face, an engineer walked over and told me her name is “KIM”.
Please Marriott- address this issue, as this employee needs retraining or...
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Fairfield Inn (Moorpark) December 30th - January 1st 2024/25. ||Location: (excellent) easily accessible from the freeway, in a quiet area and a short drive (
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