Hilton Garden Inn Seattle North/Everett — Hotel in Mukilteo

Hide your stuff, don't let the maid service in your room. I have stayed at this hotel countless times over the last year due to business. My experience was generally good, hence my returning so frequently. It wasn't until my last visit that things got bad. I had a pair of Beats headphones go missing from my room after the first day I had room service come in. Upon returning to my hotel room and noticing them missing, I called the front desk to report it right away. They told me they would get back with me after speaking to the maid service. 4 days later, I still hadn't received a call back, so I went to speak with the front desk clerk in person. I'm guessing it was a different person because they told me they hadn't heard about anything being missing, but would check on it and get right back to me. I hadn't heard back from anyone the morning of check out, 2 days later, so again, I approached the desk clerk (a different person than the first 2 people I had spoken to). She also said she hadn't heard about it and said she would get back to me. She called me about an hour later and said she checked with the maid service and that my headphones "had not been found." (Of course they weren't "found" they were stolen.) When I returned home, I called Hilton customer service to file a formal complaint, gave them the details of the theft and the trouble I had with the hotel staff and was told that the hotel would be contacting me to resolve the issue within 48 hours. They also told me if I didn't want anything stolen I needed to put up the do not disturb sign and hide my valuables and that there is a notice on the back of the door stating that they are not responsible for stolen items. (I understand the disclaimer, but I'm sorry, but if you are telling me that you do not trust your staff enough that you have to tell me to not let anyone in my room to clean it or take out the trash, we have another problem. I stay there for a week at a time and need my trash taken out regularly. Leaving the DND sign up the whole stay is not reasonable). The next day I received an email from customer service saying that the hotel had reached out to me and the issue had been resolved. (No one had reached out to me to resolve anything). I then emailed them back and said that I had not been contacted and the issue was still unresolved. They responded and said that I would be contacted by the hotel before the end of the day. That was 2 days ago and I still have not been contacted by the hotel staff. I have stayed at the hotel. I find it absolutely ridiculous that no action has been taking to remedy the situation. I will update this if a resolution is reached. Until then, I will not be staying at this hotel and want to warn other visitors that your items are not safe in...

Worst experience in hospitality with David at the front desk! We normally love staying here and come to this property regularly with my family. But after last night I am thoroughly disappointed. I booked a room through Expedia and noticed I had reserved the wrong dates. I immediately contacted the Hilton property and was told I had to contact Expedia. After speaking with a customer service rep, I was told there was absolutely NO ISSUE switching my reservation to July 3rd- July 4th and that they had personally spoken to someone at the property and I would have no problem checking in. When my family and I showed up for check in around 7:00 p.m. David stated my reservation was for the previous night. I explained the situation and pulled up the chat from Expedia offering to show him that they had called and switched the dates. David would not even look at the conversation and stated he was the only one there and would have remembered. He then asked did they get a name I replied I wasn’t sure I hadn’t asked but maybe I should have. David scoffed at me and said “Yeah you probably should have.” I asked again if he would look at the customer service chat that stated my reservation had been changed. He said he would not look at anything at all or do anything until Expedia contacted him. He said “I would be happy to help you but they have to be the ones to call me.” At this point, I was beginning to get frustrated. I’m five months pregnant and my seven-year-old had not yet eaten so we went out to my car to call Expedia after speaking with them for an hour They had stated that they were able to find the reservation, it had been switched and that they had spoken to David the day before His name was mentioned in the previous notes. If they had not called and spoken to him, how would they know his name? I vaguely remember him telling me “tell them to call and ask for David” before I had walked out to my car to call them. Expedia contacted David and explained the situation and let him know that they had in fact spoken to him the day before, he adamantly denied this, and then stated he would not allow me to check in. Expedia was able to get me a full refund however I did not want the refund. I wanted to check in to the hotel that I was promised I could check into seeing as it was now 8:30 PM and my family and I were Tired. Expedia also has recorded phone calls so I’m sure there would be proof that the customer service agent had contacted him on July 2nd to change my reservation. I have a very close family member who works for Hilton and he said he is absolutely shocked at how I was treated at this property, because that is definitely not how they are trained to handle situations like this or treat...

Worst hotel experience ever. 7/21/23 Hilton Garden inn Seattle North Everett. I spent $382 for 1 night. It starts out they call me at 1:00 and they're like do you need two beds I'm like yes we need two beds that was my reservation. I confirmed that they had a room available for a travel companion because my daughter's service dog was going to be with her and her friend, I then confirmed check in time and check out time check-in time was supposed to be 3:00 p.m. check out 11:00 a.m.. my daughter and her friend get there at 3:00 p.m. they are told there is no room available yet for them, they have to pay in an additional $75 for a service dog and they're left there to wait in the lobby. At 4:30 I call because at this point my daughter is hungry they're tired of sitting in a lobby and I asked what time they can get into their room. At this point they're like when we get it clean. I let them know my daughter has health needs and she really needs to eat and lay down and they tell her to go get something to eat and go to the beach or something and they will call her when her room is ready. By 6:00 p.m. the room is still not ready I call again I asked him if they're going to make any concessions for the room being so late the front desk lady tells me no. I have to talk to a manager and I said are you going to give the kids any concessions that their room is still not ready by 6:00 p.m. 3 hours after checking can they stay late, the manager proceeds to tell me no I'm like well can you give a discount on the room she tells me no it's because I'm already making concessions by letting them stay. I asked her how are you making concessions and she wouldn't tell me how she was making any concessions. Then she said I don't think they're 21 and I'm like both of them are 21 and they have ids to prove it . She was I didn't verify it myself so I'm making concessions. I was like ma'am the front desk has already looked at both their ids. My daughter and her friend were not able to get into their hotel room till 9:00 p.m. they get to their room it's not fully cleaned had to order cleaning supplies from doordash for them to spray down the toilet the counters it was disgusting. My daughter got into her room 6 hours late the room wasn't even clean I spent $400 for this and I was charged for a service animal. The Hilton has definitely...