Days Inn by Wyndham Navasota — Hotel in Navasota

This hotel is an absolute mess. I booked the hotel on August 11, 2017 for September 22 - 24 for a softball tournament. On Wednesday 9/20/17 we obtained our softball schedule for the weekend and got very late games therefore we did not need rooms for Friday night 9/22/17. I called to cancel just that night (9/22/17) of our entire stay and was told I could not as the hotel has a 72 hour cancelation rule. I said ok and went ahead and drove down late the night of the 22nd with my two children, husband, two of our friends and their two children. When we got to the hotel, the staff member (Amelia) was on a personal call and making arrangements for a night out after she got off work. After she finally got off the phone she proceeded to check me in and tell me that they (their hotel administration) had changed our reservation on 8/12/17 to a single king (keep in mind I am with my husband, two children and our friends that were staying here too were also 4 people to a room). I then asked her what they were going to do to fix the issue and she got on the phone again and relayed information to me from whoever she was talking to. She basically said sorry nothing we can do your just going to have to deal with it. We then spent the next 45 minutes trying to get her to call a manager, find other rooms, call a sister hotel (none of which would she do and said they had no manager). I then got on the phone with the Best Western 800# that gave me another number I could call at 8:00 the following morning. Bottom line, the hotel canceled our Saturday rooms and made us take a single king with no cots and no extra blankets and put us in a smoking double for the one night (requested non smoking - have a child with asthma) and left us with no choice as their were no hotels with availability within a 40 mile radius and all this after driving 2.5 hours after we got off of work at 9:00 pm to get there. Amelia, the staff member just left in the middle of this conversation and refused to help and left someone else (Adrianna) holding the bag with no info and apologizing for the other staff member. When we got to the room there were flashing lights coming from the bathroom because of some electrical problem, there were roaches in the bathroom and all over the front door, the sheets were stained and the room stunk of stale cigarette smoke. I WILL NEVER STAY AT A BEST WESTERN AGAIN. I also want people to know before they book here and get taken advantage of. DO...

While I will allow that the rooms were spacious and the bed comfortable, we were not treated well by the front desk clerk. We were in town for an evening wedding. We were out for much of the day, but arrived back in late afternoon to dress for the event. We ran the shower for at least 10 minutes waiting for cold water. Suddenly, the water stopped running. I went to see the desk clerk personally to report the issue and she told me that plumbers were working on a leak and that it would be on in 10 minutes. 10 minutes passed and no water. My wife called the desk clerk and asked when we could expect the water as we needed to get ready for the event. The clerk came to the room, tried to make light of the issue and said the plumbers didn't see any cars in the parking lot so they assumed it was okay to turn the water off. (They obviously felt the need to shut the water off to the entire facility, not just the room in which they were working. The parking lot was pretty empty, but our car was there, so I can't say how carefully they checked before turning off the water.) The clerk said the water would be on soon. Another 10 minutes passed and no water. My wife called again and said the desk clerk pretended not to hear her on the phone. It was over a half hour before the water service was returned, but with no hot water. My wife took a cold shower and we rushed to be to the event on time. If the hotel knew in advance of the work, a phone message to all of the rooms would have been the least they could have done. We could have planned accordingly. We will never stay at this...

If I could leave zero I would. We booked a room with a king size bed on the first floor. We ended up staying almost 30 minutes away from our destination due to being promised a room on the first floor and a small difference in price. We were adamant about staying on the first floor because we have two dogs, so it is much easier with them and their things. Not only did we not get on the first floor, but we were also changed into a room with two full size beds. When we spoke to the lady at the front desk about the problem she informed us that if we wanted that room we should have arrived earlier. Even though we had to place a card to hold the room, which was charged before arriving, and we called to inform the hotel of our late check in. To top it off, there was no hot water at the hotel. Once again we went down to the front desk to talk to the lady. She informed us that since a pipe had busted and there would be no hot water until the following day. When we asked why we were not informed of this earlier, she told us that she arrived at 11 so she wasn't informed of the situation. This was at almost 2 in the morning. We still paid full price for the room until I called the customer care line. The customer care line then informed me the best they could do was an additional $10 off the room. Needless to say we canceled our second night of the stay. By far the worst experience we have ever...