The Study at Yale — Hotel in New Haven

I searched for a hotel to visit Yale University and chose this hotel based on a strong recommendation from a friend, who insisted that I should select a “campus view” room. I booked a room on Tripadvisor, but since I could not confirm if it was actually a campus view, I sent a message to the hotel. They replied that, although the room name was city view, they would provide me with a campus view. I was very thankful and replied that I was looking forward to the trip. However, on the day of my stay, when I saw the room, it was not a city view, and two-thirds of the window was blocked by a building in front, with only the rooftop visible. I was very upset and complained, but they said all campus view rooms were sold out. Just as I was about to leave, I noticed a room being cleaned nearby that had a much better view. I was angry that they would not even give me that room. I complained further, and they offered to upgrade me to a suite or show me a room on the floor above, but that room also had the rooftop view. Not wanting to spoil my mood further, I decided to stay in that room and deliberately waited until late at night when the poor view was less visible to enter. If they had told me in advance that this room did not guarantee a campus view and to book another room if I wanted to be sure, I would have canceled and reserved another room or stayed at a different hotel. I have a very high tier with Hilton and did not need to insist on this hotel. At one point, I even considered just leaving this room and going to Hilton instead. The customer service at this hotel was extremely unpleasant, and because I did not want to ruin my trip, I decided to let it go. I believe the service that provides incorrect explanations and blames the customer needs to be corrected. I am a paying guest with the right to receive fair service. The issue was caused by the hotel’s inaccurate information, but instead of accepting responsibility, they never even said sorry. I felt as if I was the one being unreasonable. It is truly regrettable that the guest has to endure discomfort during their stay. If similar complaints about the hotel’s service appear in other...

This hotel could have been a descent property if not for the reception personnel and their sketchy payment methods. Arriving at the hotel I specifically explained that I use foreign debit card and I prefer to avoid being charged a deposit because deposits were not coming back to my account. Being a Russian national I have limited access to bank services and debit/credit cards, that is why I have a very specific situation that I explained and asked for hotel's consent. I asked if I can make a cash deposit. The hotel personal was fine with that. I could have payed cash for my accommodation if necessary. But since everyone agreed we proceeded with debit card. They charged me 250 USD for the room and took a 100 USD cash deposit. In the morning upon the checkout they returned my cash deposit but immediately charged my card 100 USD. I asked them why and the lady at the reception started a very long and complicated explanation that yesterday's charge was a preauthorisation (which is not true, my bank statement says it was a purchase) and today she returned me those money (there is no proof of that because they do not provide a receipt of return) and today she charged me 180 USD and 100 USD. Extra 30 USD was for parking but no-one announced that to me before parking. I explained that I specifically negotiated payment with hotel staff before renting a room but she said I did not negotiate anything with her.

My total expenses are 350 USD instead of 250 (okay, I agree to pay for parking but they should have told me that before parking, not after). Instead of saying something nice or helping me she just turned her back on me (literally turned her back and waked away as if I was not there) and walked away. That was rude and inappropriate. I was never humiliated and cheated...

Spend one night, 7th floor, premium king room overlooking Yale campus, an absolutely perfect view spot for my husband, an alum. We were glad we followed the advice of another alum. Clean big comfy room; AC was perfect (and quiet); contemporary furnishings in the room included a big leather armchair and ottoman; big sunlight-flooded lobby filled with comfy seating. We arrived by train so didn't need parking, and we loved how walkable everything was. We were relieved to find no mini-fridge, an item we usually unplug when travelling, to cut down on room noise. Complaints about lack of coffee makers in rooms are silly given the free coffee service in the lobby and the cafe next door. A few points off for: wasteful little plastic drinking glasses; nightstand reading lamps don't swivel to reach the bed, so they were too dark to read by (ironic, given the theme of the place is reading); no shelf or other space in bathroom to put supplies in or on, and a noisy ceiling fan in bathroom that never shuts off (stay in a lower floor if you are a light sleeper); no grab bar in shower (surprisingly, given the hotel seems to have been built so recently) and what appeared to be a little green nightlight would have been a nice safety feature but it doesn't stay lit in darkness. Shout out to Ismael, great friendly and knowledgeable bartender, and to the Heirloom chef, who elected to re-make an entire entree after we sent ours back asking that it be heated up in a microwave because it arrived lukewarm. We'd return in a heartbeat and we highly recommend, especially for Yalies who will enjoy all the Yale merch, Yale-authored books, navy...