MeowTown — Hotel in North Augusta

DO NOT LEAVE YOUR CATS HERE. THIS PLACE HAS NO BUSINESS LICENSE, DOES FALSE ADVERTISING, AND I CONSIDER WHAT THEY ARE DOING TO BE ANIMAL ABUSE.

When we arrived there, she was sitting in her car as if she just pulled in to meet us there and didn't intend on staying after we dropped the cats off. We did all of the business in the garage, and never let the door open more than a crack, probably to keep the smell inside.

She wouldn't let us inside to look at the condition of the place, which is one red flag I shouldn't have ignored. The reason she used for not letting us in was because she had a cat walking around in there, instead having it stay in one of the rooms, which is another red flag.

We left our cats there for three nights, Friday through Sunday. She offered to let the cats stay there for free on Sunday (apparently she's normally not operating the business then). When it came time to pay, not only was Sunday no longer free, but she tried to charge us for four nights instead of three.

When we went to pick up our cats, she warned us that one of the carriers had vomit inside it, and that she tried to clean it up. When we got home, our cats were the most lethargic I have ever seen them. They refused to eat for days. They wouldn't even play. We've never had them respond this way after we brought them home from boarding them at other places.

We took them to a vet, and they told us that this might be normal behavior from being at a different environment away from their owners and to give it a couple of days. We obliged and paid $150 for the visit.

Still, after a couple of days of this behavior continuing, we decided enough was enough and made another vet visit. They informed us our cats had bacterial infections. They asked us where we left our cats, and we told them Meow Town. They informed us that this place has a reputation for not keeping the cats in the condos as they advertise, but let them roam around the house with each other. This visit was another $350 for the treatments required for them to recover.

Going from an environment where they are cared for and fed individually to having to compete with other strange cats for food might leave them lethargic and dejected like ours were.Cats might also behave this way from being left in the carriers you bring them in and not being fed at all; honestly, after analyzing the situation in hindsight, I believe this is unfortunately what happened to our cats.

Further research into this place led us to discover they are operating without a business license. The woman running the show here doesn't even advertise the business on her Facebook, but some kind of behavioral training business instead. I would never trust her with anything like that, either.

Honestly, between the false advertising, illegal operation of a business, and the hundreds of dollars we've had to spend on vet bills, I am strongly considering pressing charges. All of the good reviews for this place are ancient; it feels like someone bought the property from the former business owner, didn't renew the business license, and just left the sign up so they can leave people's cats inside unattended for drug money or something.

Never again. I am going to do everything I can to save other people from subjecting their cats to this kind...

Will not be going back. My cat died while there. When we went to pick him up and she opened the door from the home to the garage, the stench of cat urine/feces took our breath away. When I took a step inside the door to retrieve him I could hardly breathe from the smell. There were several cats roaming around and noticed a full litter box in one of the units. The cats are left completely unattended overnight and for extended periods. It appears they are fed in the morning and no one returns. I went by the day before he died to check on him and no one was there. When I picked up my deceased cat it was apparent he had been gone awhile. Which left my other cat in the unit with him until I came to get him. I thought long and hard before writing this. My cat was 15, he had hyperthyroidism. I had the vet check him out a couple weeks prior and his heart was good and he was doing good. This review is about the conditions. Not his death. I would expect a slight odor but not one that would take my breath away that could be smelled from outside. As one of the other reviews mentioned, not allowing anyone to enter should have been a red flag. We entrust you with our beloved pets. You should make sure they have adequate care. Not just a feed and leave policy.

4/24/24-Regarding owners response to "set the story straight". 1. This statement implies or accuses me of lying. Yet you refer to us as "awesome people". 2. I did not blame you for my cats death. 3. I left my other cat there another night as I had nowhere to take him and I was grieving and in shock. 4. I did not want a refund. It wasn't about the money.

Lastly, a brief, simple, dignified, response , stating "there is an explanation for the above" "Out of respect for the grieving pet owner I will leave it at that" would have been the professional thing to do. Instead you chose to make yourself the victim. You went to great lengths to do so in very lengthy detail. I never questioned the care you gave him while you were there. I didn't mention no one was there on our scheduled drop off date/time. That you had forgotten. I understood. it happens. The above along with how you responded to the other negative reviews is the reason I did not want to discuss on the phone. Your explanations only validated my observations. My response to your response is a courtesy advisement/suggestion to view these reviews as a lesson on how to improve. Not a platform to discredit, insult pet owners nor play victim. Especially when an owner has lost a pet. This has been a learning experience for me and I suggest you...

I am really disappointed in the service provided, as I was so hopeful that it was going to be great (based on all of the good reviews) I wouldn't have left a review at all, but feel that it is necessary to share my experience.

First, I was pleasantly surprised when Jennifer offered me a discounted rate for the townhome with the window, but I must say that I should have trusted my gut instinct when she wouldn't let me enter the facility (house) I was standing on the top step nearest the door, when she undid a deadbolt and just stood there with the door barely open. I asked her if we would just do this out here and she replied yes... I told myself it was because she probably didn't want to disrupt the other cats staying there.

I was told that I would receive photos and an update and her nails would be trimmed - none of which was received, until I asked for them. When Jennifer did update me, she informed me that my cat was "helping her fold laundry and sweep." which indicates to me that she was not in the townhome, but instead running loose (this was only my second time boarding her, so I didn't even realize that it was not a good thing)

Upon picking her up, I was told that my cat may have thrown up in the carrier when I brought her in for drop off (8 days prior) and that she covered it up with a puppy pad so that she wouldn't have to lay in it - I didn't see any issue at that point, but when I put her in my truck, I immediately smelled cat pee. When I got home and removed the puppy pad, I realized that she had peed inside of the carrier, as the bottom of the puppy pad and the bottom cushion of her carrier were soaked, stained and reeking of cat pee (a very distinctive smell). Had it been vomit from 8 days prior, it would have been dried by then - I realized immediately that I had been lied to and that she must've been in her carrier for hours to resort to peeing on herself. I was also told by Jennifer that she had not fed my cat by the time I picked her up (at 9 am) even though my cats feeding time is around 6 or 7 am.

The worst part is that when I picked her up, I realized she was sneezing and it got progressively worse. I took her to her vet yesterday and they aren't sure if she has a respiratory infection or cat herpes... both of which are caused by exposure to other infected cats. I am sorely disappointed and needless to say will not be taking...