Prince Resort — Hotel in North Myrtle Beach

We booked 2-two bedroom ocean front condos in Tower 1. One condo was a corner unit, the other was a regular two bedroom condo suite. We booked on a Thursday for a Friday arrival and Sunday departure. Both units were available online for the duration of the stay. On Friday as we are driving to Prince Resort (2.5 hour commute) we receive a call from Prince Resort stating the owner of the corner unit called and wants to come in, therefore we will have to move during our stay. We will need to check on Saturday at 11am and our next unit will be available at 4pm. We can put our luggage in their office but we will need to occupy ourselves somewhere else, perhaps shopping, touring, or eating somewhere. We offered to be changed to a 3 bedroom and pay the difference or 2- one bedroom units, anything but to not be moved during our stay. They said, they were at capacity and nothing they could do since the unit owner wanted to come in, we were being asked to move or even go somewhere else. After much complaining, they said, they would give us a % discount but not on what we paid, it would be based on what they considered a standard rate. Basically, for two nights we paid $975 and they were offering $165ish for the inconvenience. I would have rather not moved but we were forced to. We came off the beach, left some of our family and kids on the beach to come back and pack. We called to see if the next room was ready since we were starting to pack before the deadline to move. They said, no. We packed, waited 30 minutes and called back to see if the room was ready. The manager/supervisor Carley was very unprofessional and rude, exact words "Like I told you already, we will call you". My daughter and I waited in the room for the call. While waiting, an older gentleman, I'm assuming maintenance by uniform, used his key card and came into the room without knocking and without announcing himself. We were scared but shocked this happened. I walked down to talk to the manager (Carley) and she said she would be sure to tell everyone we were still in the room. We walked back to the beach to help move our family from the beach to the room due to weather and life guard blowing whistle to exit water. While waiting again in the room, another worker from Prince came into the room using their key card and not announcing themselves. At this time, there was a concern for our safety that was not be addressed by the management. When I called down to report another worker entered our unit again without knocking or announcing themselves, I was asked to describe the worker and told I have already told everyone on my staff you are still in the unit, I don't know what else to do but pull the cameras to see who it was. At no point was there ever an apology or anything. This last minute trip that was supposed to provide relaxation was extremely stressful. The beds were so uncomfortable, one bed was a queen on a full box spring, one bed a dip or hole from being worn out. The elevators need work. And management needs training on customer service. So, my advice, skip the Prince Resort, unless you are ok moving rooms during your stay, being kicked out for the owners, management doesn't care about you, your stay, happiness, customer service or safety. You are at RISK staying here. We were in unit 1809 and forced to move to unit 1609, August 2-4, 2024.

Adding to respond to the comments by David Sides, General Manager. Thank you for posting your comments on this review. I did this review on Google 2 weeks ago and you posted almost immediately. I did the survey that is emailed out to guests which detailed all this information as we were leaving the resort. ODDLY though, no response to the survey email that no one would see. The only response is on the Google review for others to think this matter was corrected.

I'm not convinced this has been corrected and I do not advise anyone to consider staying here or purchasing a condo while in these conditions. FALSE...

My husband and I have stayed here several times over the past 16 years, often, with our daughter when she was younger, and I have never been so disappointed. My husband and I decided to visit the beach from the upstate, as a last minute trip, last Saturday evening (2/24). Check in, at the front desk, was easy, and the employee there, was awesome. Our room was clean and comfortable…until, we were awakened at 3 AM, by the very strong smell of marijuana, so strong, that we knew it had to be coming from a neighbor. We were on an end of the second tower, on the 16th floor (1640). There was no one on the balcony below or above, so we assume that it had to be the folks next-door or below us, for us to be getting such a strong odor of it. At check out, the following morning, I notified management on duty, that not only had we been awakened at 3 AM by the strong smell of marijuana, but we had also encountered an employee, with a janitorial cart, outside of an elevator, on the fifth floor garage, smoking marijuana, as we were driving through the garage to check out. We saw him smoking and we smelled it. She immediately began looking at the cameras, as it had only happened a few minutes prior. I described the gentleman and told her about a second man walking away from where the employee stood, who also appeared to be smoking. I was not sure if they knew each other, or if they had even spoken, I was just making note of the fact that there was a second gentleman walking in the opposite direction of the elevator…He was not my concern. I understand, that there is little that can be done in the middle of the night, to find someone smoking marijuana in a large hotel with multiple rooms. I have asthma, and I cannot be around it. I was awake for two hours with the blankets over my face, trying to find some relief from the horrific smell. I shared that with management, as well. I got back two of the most unprofessional emails I have ever seen by management. One, from the Guest Services Supervisor and the second from the Resort Manager. The first one referred to the marijuana, not as “marijuana” or even “pot”, but as “420”…. Seriously, are you 16? Be professional, if not in life, at least in your profession. He also said, multiple times, that my complaint was, the smell of marijuana in “common areas”. The complaint was for the smell of marijuana coming from a neighboring unit, at 3 AM. We only mentioned the smell in the garage, because we passed an EMPLOYEE who was smoking it, as we were on our way to check out. Yes, I’m aware that a garage is a common area, but the Supervisor’s reference was solely to “common areas”. The resort managers email only voiced concern of the gentleman walking away from the employee. He was not the one that I told her was smoking marijuana outside the elevator. The employee standing with the cart in front of the elevator, as I stated to her multiple times, was the one smoking the marijuana and trying to conceal it as we drove by him. I even described him to her and told her what color jacket he had on and that he was standing there with his janitorial cart, which is how I knew he was an employee. It sounds to me like she was trying to divert all attention and focus to the man who was walking away. She stated that the employee had just exited the “employee break room” and was waiting on the elevator so that he could clean it. That’s fine, but I’m telling you what he was doing while he was standing there waiting and you don’t seem to want to address it. That’s fine. I shared the information with you, what you choose to do with it is completely up to you, just don’t try to construe what I very clearly, told you. To whomever cleaned the room, great job! It was very clean, and we had everything we needed. The young gentleman who checked us in Saturday evening, was super sweet and professional (Andre?)! The young lady at the counter, as we were checking out, was also very sweet and professional! Sadly, we...

I recently stayed at Prince Resort for a seven night stay. I really wish I had listened to other reviewers. The following was my experience.

Check In: the check in process is a disaster. They ask you to download an app for a “seamless” check in. It is anything but. It takes for ever to create your profile on a super glitchy app. After all the effort it doesn’t work. When using the front desk, we got there at 3:59 (check in is 4:00). The employee rudely stated (you still have one minute to go). After actually waiting the minute she then informed us the room wasn’t ready. Only after complaining about the process thus far did it magically become ready.

Rooms: Upon getting to our room after a 13 hour drive and looking forward to a nap, we discovered that most of the lights and outlets throughout did not work as well as a door that did not shut. Other things to be noted were dirty walls and trim with caked on dirt that clearly hadn’t been touched in a long time, a missing closet door in the master bedroom, chipping paint and joints on the ceiling, a washing machine that was rusted and literally falling apart, a flat mattress, outdated appliances and lights that constantly flashed. There was more but that’s the important ones.

Employees: 99% of the employees were rude. The maintenance person that came up to fix our lights seemed aggravated and asked up if we checked the breaker panel. When we asked about the door, he stated that the latch was broken and whenever we wanted to leave we would have to manually push it in. (This almost cut your finger when you did it). I asked if it could be fixed and he said the part was on backorder and to “deal with it.” Besides for that, employees would rush the elevators with laundry tubs and other large items putting themselves before guests causing already backed up lines to be even worse. The parking garage was an employee hangout with the smell of weed lingering throughout.

Common Areas: the entrance to the hotel was old, dingy and had multiple broken doors. The A/C was also off or didn’t work. With large crowds due to the slow elevators, it made the area quite disgusting. The elevators also had no A/C and instead had desk fans rigged up for airflow. The certificates for the elevators also weren’t displayed, instead replaced with a sign saying they were in the engineering office. From what i have read, per SC state law, they are supposed to be posted. Garbage cans were often overflowing emitting very pungent odors.

Food: We prepaid for breakfast for one day. Thankfully it was only one. It is served buffet style. The food was disgusting with most of it being ice cold and what wasn’t cold looked like it had been sitting for hours. (We were there at 8am.) The orange juice was VERY watered down and the coffee was undrinkable. Very odd vibe as well with club music playing fairly loud. For $14 per person it was a complete waste of money. I didn’t try dinner after that experience.

Location: this is the sole reason for the second star. The location is great with Cherry Grove pier footsteps away as well as a bar and grill and an ice cream place. Everything you need within steps.

Overall, I would absolutely recommend AGAINST staying here. We routinely visit North Myrtle beach and there are plenty of other places that are way nicer and appreciate their guests. How they get away with calling themselves a resort is beyond me. It’s a shame as it has a ton of potential.

To Prince Resort: Do not comment with your typical “sorry we didn’t meet your expectations response.” We told you about these issues during our stay and you didn’t care one bit. So please don’t pretend to do so now to try to save face to other...