Horseshoe Hammond - A Caesars Rewards Destination — Hotel in North Township

To those who don’t want to read this: place sucks now, terrible service, way to many new people who don’t know how to do their jobs yet and need way more training. If you want a good experience go to the hardrock or wind creek.

After years of playing at the Hammond horseshoe I now feel compelled to write a review on its current state. I got to the casino around midnight with the intent to play poker as the poker room is great. I walked into the center bar area where about 30 people are seated at the tables with about 10 at the bar with 3 bartenders. Not busy at all. After waiting at the bar for about 2-3 minutes I was told by one of the tenders to go around to the other side of the bar to get service. I did so and the tender there was serving a couple. We made eye contact with my money in hand. She finished the first couple and moved to the people sitting next to me all while I’m standing right in front of her money out ready to go. Mind you the bar isn’t busy at all. The tender is taking 2-5 minutes to mix each drink. So after those 2 get their drink another couple walks up and she immediately serves them before me.

Ok now I’m a little put off but I let it go she has now served 6 people ahead of me while seeing me standing there money out ready to be get a beer. Then another guy walks up and she serves him at which time I said as respectfully as I can. Maam I’ve been here over 20 minutes. She gets upset and says she busy and can’t get to everyone fast. I say ok well you keep serving people who came to bar after me, before I’ve been served. Mind you I’m never more then 15 get away from her this whole time right in her field of vision money out, standing and waiting. After this clearly upset her I told her I’m not trying to be rude to you maam I’ve just been here longer than anyone else at the bar. Well she ignores me give me some attitude and serves then next group.

Ok well that sucked but I’m happy I got a drink and ready to play some poker. I walk to the poker room and I ask if there’s a seat. It’s was maybe 5 tables going and this was pretty much the most empty I’ve ever seen it on a weekend night but it’s almost 1230 by this time. The host tells me the seat will take about 2 hours as they are breaking down tables and what not. But he can take my name and I can wait. I tell him no that’s ok I’ll just play something else then.

Well now this night is really starting to suck. I drive there get treated bad by the bartender and now I can’t even play poker. So I say well it’s ok I go the crap table. I’m in the hook table not full. The dealer next to me seems to be new as she almost shorted me my buy in and is having trouble counting the checks via stacking. Anyway the shooter is getting hot and hits 2 points with 5-7 rolls in between. Her point is 8. I put $15 on the 6. She rolls 6 I tell the dealer to press the 6 bet. She rolls another 6. I tell the dealer again to press the 6 bet.

At this point she confused on how to press it with the odds giving her uneven amounts. It takes her talking to the pit boss to figure it out all while the dice are being held in the center. This whole ordeal took maybe 4-5 minutes for on bet while the tables and shooter are waiting. This is a simple press of the bet. Shouldn’t take no more than 30 seconds even that would be an inordinate amount of time.

By the time the dice get back the shooter she 7s out of course.

Worst casino experience I’ve ever had. What I think happened is the new Hardrock and Windcreek have poached workers from Horseshoe and it showing bad. Terrible service.

I don’t think I’ll ever be back as the new casinos are nicer, more organized, competent bartenders and dealers, and overall better atmosphere.

Horseshoe better figure it out or they will be dead soon. In my opinion if Chicago wasn’t just a short ride away they would...

Let me start off by saying this. I am a Diamond Plus rewards member, and was there for a promotion to receive a Caesar duffel travel bag. I do not anywhere near this casino, it’s almost a two hour drive from my house. So with an upcoming trip to Las Vegas, I thought that I would take advantage of this offer. So after driving the two hours one way. Playing for for four hours until the redemption of 2pm Friday April 4th. And losing $800 only to get told when I went to the rewards desk that “Oh those were held up at customs”. So with them knowing that they didn’t have the reward gifts that was being offered well in advance of the promotion, they remained silent up to that point until I had to ask about it. They said to make sure that my email address is up to date. To keep an eye out for it, I have never received any emails about the offer. I get my offer via the Caesars Rewards App. So how would they know who was there for that promotion. I’m guessing that since I’m not a Seven Stars member that I don’t matter much to them. It’s my mistake that I went pro Caesars for the past year, instead of MGM, or Unity. They were not even nice enough to post a sign near the rewards desk. Let alone pull the offer from app. So shame on me, for thinking that this Casino is really a part of the Caesars properties. Because it’s no better than an Indian casino that only monitors itself.

So how do I get this “Exclusive Travel Duffel Bag”? Who knows but I refuse to drive there anymore because of the bitter taste that was left in my mouth from this Casino. Other Caesars properties have taken great care of me. The Horseshoe in Hammond has not. Avoid this place if you are a local and go to the Hard Rock or one of the many other places to gamble at.

Update: 04/13/2025 as of today there still has been no communication from the Horseshoe Hammond about this issue via my email as promised!

Or even a reply here.

So Horseshoe, you still haven’t got an answer for me on this issue?

05-27-2025: So how long is it going to sit in customs?

09-17-2025: So how long will it take "The Caesars Rewards team has your name and we will make sure as soon as we know anything they will reach out." ? I went to the Horseshoe Hammond because of an offer the was in my Caesars Reward app. I played until the tier credits were met per the requirement within that offer. Is it because I am not a Seven Stars member, just a lowly Diamond Plus member? I don't seem to matter much to them. Keep this in mind when your looking for action... that it is better some...

This place is absolutely the most terrible casino I ever been too. I felt I was being watched 🤔 But why would they be watching me🤔 That’s what I asked myself 🤔 I wonder was they watching me to see my playing technique or skills🤔 or are they watching me for something else🤔. I wonder n wonder 🤔 But the casino do not cheat people huh🤔 Maybe it’s just me but something feels strange about this horseshoe casino 🤔 I told myself. So I stopped playing bubble craps n roulette because I wasn’t winning on any technique or strategy.🤔 Losing and more losing huh. but you could go on a losing streak in any casino (I guess)🤔 So I went to the baccarat table n the weirdest thing happened in this casino 🤔 Once I started putting up the big bucks🤔 Then all of a sudden almost 10 player hands came straight. Back to back on the player n back to back on player and back to back on player. It kept shooting out cards for player 🤔It seemed strange 🤔 Maybe they didn’t shuffle the cards correctly or shuffle 🤔 It was weird . I spoke with Gail the manager because my wife noticed a guy laughing at us with the dealer while he hop back to back at different baccarat tables.🤔 Gail said maybe the dealer knows the guy🤔 But I said maybe the dealer should not be laughing at us.🤔 Gail seemed to be on the defensive and had a condescending attitude as she defended her dealer that were rude to us. Gail said her dealers been working at the casino for thirty years.🤔🤔 Hmmmmm🤔 So they can not ever do nothing wrong huh??🤔 But my experience at this casino was horrible. I left there feeling like I wish I never came there. It’s something strange going on at the horseshoe casino in Indiana (Buts that’s just my opinion. 🤔 It’s just my opinion. But if you plan on betting big money or raising the bar 🤔 plz look for another casino ( My honest opinion) I just do not know what it is about that casino 🤔 But I still feel strange whenever I think about the horseshoe casino. They were rude to us n I felt I was being watched. I did not understand why would they be watching me🤔 I always play with big money🤔 they should know I follow all the rules n only play by the rules🤔 So if I was being watched I wonder why🤔

I didn’t like there rudeness. I never seen so many hands all for player in baccarat🤔 I feel it’s something strange about the horseshoe casino in Indiana. ( But hey I got a right to my opinion. Player , player, player, player, player, player, player, player, player, player, player, player player,, player player,...