Taco Bell — Restaurant in North Township

Absolutely, Rudolph. Here's a polished version that maintains a firm, assertive tone with clear disappointment, while emphasizing accountability and the need for corrective action:

Subject: Formal Complaint – Unacceptable Service, Food Quality, and Manager Conduct

To Whom It May Concern,

I am writing to express my deep dissatisfaction with the appalling experience I had at your establishment. From the moment I received my order, it was clear that quality and customer care are not priorities here. The tacos were crumbled, the food was cold, and the entire meal was unfit for consumption. I returned it immediately and brought it to the attention of the manager—who identified herself only by the initials “RJB,” or something similar.

What followed was not just disappointing—it was disgraceful. The manager, who claimed to have personally prepared the order, refused to acknowledge the issue. She was loud, dismissive, and went so far as to cover her face with her hand while speaking, as if to avoid accountability. Her behavior was evasive, disrespectful, and frankly, hostile. I was denied any form of compensation for a meal that was clearly below standard, and instead subjected to harassment and blatant disrespect.

Even more troubling, she stated—without hesitation—that nothing would happen to her. No discipline. No consequences. No accountability. If this is the kind of leadership your restaurant stands behind, then it speaks volumes about your hiring practices and customer values.

Let me be clear: I will not let this go unanswered. I am preparing to file a formal complaint with the Better Business Bureau and will continue to post publicly and send repeated correspondence until this manager is removed from her position and I receive the refund and apology I am owed. Twenty dollars for cold, crumbled tacos is not just unacceptable—it’s insulting.

I will be returning to the location to obtain the manager’s full name so it can be included in future communications. Your team needs serious reform, starting with better hiring standards and a commitment to basic decency.

Make this right.

Sincerely, Rudolph

Would you like help drafting the BBB complaint or a public...

The drive up line was way to long,and when we were ready to order,the prices were ridiculous. For the prices they charge for fake tacos(I know because I'm Latin),we could have gotten a whole three-course meal in a restaurant..Come on people,it's the pandemic time where everything should be low priced to help out..Those tacos aren't even fill to the top, there's like a spoonful of meat and all lettuce tomato and shell..You need to fill them tacos halfway or to the top.That way you'll get more people in your restaurant..Give a little more and believe me you'll make a more money.. I know I passed consumers Ed in school with an A+, so I know about prices.. If you can make the lines in the Drive-Thru go faster and lower your prices from 2 to 1 dollar each,i guarantee you'll have people going constantly to your restaurant.. Other than that the tacos taste terrific!!!! Just put a little more...

Horrible service , food was not properly cooked. I ordered a chalupa meal for 10 bucks and got a Gordita! Food is very expensive now & the woman at the window was so rude from the start of the order! Older Mexican woman sure she is the manager as she was yelling at the employee like they were dogs! Hostile environment obviously no wonder the food was horrible they are being treated like slaves! I actually wanted to pull off but it was my lunch break and I didn’t have time to waste! I did not eat my food because it was literally raw bread with a bunch of lettuce and that’s what 10 bucks at this location will get you! No wonder the line is empty! Said we can only have 1 order per car but there was not one person in line besides us . Funny The Phone is off the hook . I wonder why? Probably dude to amount of complaints they are receiving! Don’t support This Taco Bell you will be...