You get what you pay for.
I was looking for an emergency solution and needed a cheap place to stay. I got it. The location is convenient to the freeway, and the rooms are adequate. But it's clear the ownership has not been interested in maintenance and improving the place.
My room initially was offered as requested on the east side of the building. After a few cycles of problems with the door key, the nice man who helped me at the front desk came out to let me in. Once the door opened, we were both surprised to see that the "clean" room appeared to have had someone go through it with a pack of racoons looking for food. Everything had been yanked off the bed, the mattress was out of place, the chair cushion was on the other side of the room, and there was trash everywhere. It was very strange.
The clerk obviously moved me to a different room with a larger bed. That was fine, but it was on the inside of the complex, and I didn't really want to hear pool noise and people traffic. Fortunately that wasn't a problem, but the freeway noise didn't help.
The real issue came up the next day. I had settled in for a number of days, so while I should have asked to move, I didn't want to go to the hassle. The weatherstripping under the door was effectively absent, so whatever wanted to come in under the door, did. I am not sure if that was the source of the bugs I encountered in the bed, but they seemed like fleas. I also noticed that I woke up to blood spots on the sheets a few times, which makes me worry there were bed bugs. I mentioned it to the clerk before I left, but at the time, I just couldn't muster the strength to pack up all my junk and move. Oh well.
The bathroom overhead light did not function adequately, so I had to leave the door open to the bathroom to get enough light to see to shave. I also let the clerk know, so hopefully that gets fixed. The light fixture in the bathroom didn't have a cover over the bulb, so it had condensation all over it after a shower and would flicker. Not sure if that has anything to do with it or not, but a cover over a bare bulb would be nice.
There was a notable absence of electrical outlets, as well. Plenty of lights, but no access to plugs for phone chargers or my laptop charger. I ended up doing the battery rotation dance using the plug in the bathroom, so I could only keep one device charged at a time. Adding additional plugs would likely be cost prohibitive, but maybe just an extension cord and a multiplug wall connection? Modern travellers need to be able to keep their stuff charged.
No ice machine. Not a super huge deal, but considering how hot it is, it would have been nice to be able to have a cold drink once in a while. There was caution tape wrapped around a section of the hotel where I would have guessed the ice machine was, and the tape was just there to keep you from getting tetanus from the pile of twisted rust.
Staff was excellent and helpful, and I'd consider staying there again for that reason alone. The facility is clearly a cash cow for the owner and there's no interest in reinvesting. The last time I stayed at a hotel of this caliber, I commented in my review that it's time to tear it down and start again. Six months later, they had. Maybe this one is on the docket...
Read moreHORRIBLE!! A PLACE WHERE NIGHTMARES ARE MADE!! READ THIS FULL REVIEW BEFORE YOU BOOK ANYTHING WITH WYNDHAM PROPERTIES!! I saved for 3 months to take my children to frontier city for a 1 night staycation I rented 2 rooms for this 1 night trip to OKC, I was also gonna stop by Tinker AFB to get a few things from the commissary too. My final receipt for my hotel stay said final total $110 dollars but they charged my card an additional $60 dollars for a deposit ($30 dollars per room)!! When I got in the rooms they assigned us, rooms #220 & #221, they were were horrible!!! One room had no AC, needed hoovered, and there was dirty bedding on the beds. The 2nd room had also not been hoovered and had dirty bedding with one comforter having several cigarette burns, even though these where supposed to be non smoking rooms but even more disturbing there was black mold on the ceiling in the shower in the bathroom - i called the front desk many times to report all this with no one answering the phone- as I walked down to the front receptionist i koticed even the hotel fire extinguishers expired in july 2023!! I went down to the check in window, which is outside - there's a large sign on the lobby doors that say no hotel guests allowed!! - the on site property manger after hearing what I had to say stated she has no other open rooms available to move us to and I said I don't want to be moved i want a complete refund and she told me I was only eligible for a partial refund, didn't say why I couldn't have a full refund, and that it'll take up to 10 days to get it back on my card - I explained i needed it back immediately or I'd be sleeping in the car with my 4 children and she said that she couldn't process it any faster, instead of sleeping in the car - i decided to keep the rooms and I brought in the bedding I had in my car and covered the beds with my personal bedding and stayed in the room with less mold. By 2am I could barley breath it wasn't just the mold but I found that the room had roachs too - by 4am we left the property, even though i didn't get any refund at all - I called days inn, I called Wyndham and everytime I spoke to an agent they either transferred me to someone else or said they are sorry but they can't help me. I had to use both of my inhalers (2 different medications in each inhaler)last night and i had to give myself a breathing treatment when I got to the AFB. This is not ok to treat paying customers like this but especially if their a veteran who's single mom to 4 children who's living off a very tight monthly budget - i saved up for 3 months to bring my children to frontier city and stay at a hotel for 1 night a mini stay cation for their spring break, we never do things like this so it was a very specail day for my children but all that overtime i worked went to pay for 2 rooms, one I couldn't even stay in because of the black mold and the other I could barley breath in. I wrote this long review in hopes no one else will be taken...
Read moreOkay been 2 days since I checked in checked out I drove 19 hours I was expecting to have continental breakfast clean room when I'm in a reservation the reservation is assured me that continental breakfast would be a part of my say I had to show up and there was no reservation for me manager at a time was Anita or Annette one of the two yes she was nice I did speak with her to change my reservations the day before I was there when I got there she didn't have it in the system I had to pay $50 for the room and 30 for deposit which was fine with me irritated because no reservation :-( so I did not continue my stay for a week only for the Thursday that I arrived I had to ask for a roll of toilet paper the roll of toilet paper in the room was very very low I seen a couple of few of roaches toilet seat had urine on it there is no telephone in the room not there made me more unsafe I didn't leave because I was very very tired anyways when I went to go get my deposit manager only gave me $25 back I noticed it when I was a few miles away when I counted it I did not want to go back because I felt like I did not want to cause issues or problems because I did not get a receipt I told her thank you when I left I did not want to be rude and say anything about roaches and the toilet seat being dirty not only that when I left my room at one point it came back I'm assuming it was the maintenance guy because I seen him go into Loft room near the office he said hi how you doing my head was down I didn't respond I'm very sick tired mind you I wasn't rude just went to my room I proceeded to go to my room and I heard him walk away and said I'm fine thank you very much play something I should have said to him but being smart and rude about it I went in my room uncomfortable but I must say I did sleep well that night obviously not go back I am in another hotel since I feel way comfortable and more accommodating and clean I did really need my $5 though but feel that it would be an argument because I do not have my receipt anyways that experience for me being new to Oklahoma City and that's...
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