Holiday Inn Express & Suites Oklahoma City NW-Quail Springs by IHG — Hotel in Oklahoma City

I have a small pet and have stayed at a few Holiday Inn Express’ during my travels, and have been pleased in the past. The front desk people are nice, and that I appreciate, however, I will not be back to this location. I had remodelers working in my home and needed a place to go to during the daytime with my elderly parent and pet. Upon arrival, the room was so hot you could barely stand it. The front desk said the air had been off for a couple of days in that room (motion sensors). Eventually the room did cool. The carpet was filthy, one of the chairs had vinyl hanging off, the little dinette had wooden chairs that were all chipped with age and one of the walls had some kind of greasy looking smears on it. The smell was gagging, it smelled like a dirty wet dog that had been in a pond. I cleaned the room with a disinfectant and we continued to use it for 2 hours first day and 5 hours the next because if you’ve ever had to move elderly people, you know it upsets their world to change it constantly. We had a physical therapist come for the weekly appointment with my parent and she was appalled by the conditions. I assured her I had cleaned and we would be leaving soon. Guys, I did contact the management after the stay, so in their defense, they didn’t get the opportunity to move us from room to room, but when you have need for handicap facilities and pet, options can be limited and I just didn’t want the hassle, we just dealt. When I called, I did not ask for a refund, but did let them know the conditions. They apologized and said they are getting ready to remodel, it’s a 16 year old facility and they know the furniture is dated. My suggestion to those considering staying, call ahead and ask if the remodel has been completed before you book with them. Sorry IHG, this was a very...

First off, I don't like giving feedback in this way. I have waited a couple of weeks to see if a manager would reach out. I confirmed a note was left and that 2 different staff members would be asking management to contact me. My room was dirty, staff was new and shouldn't have been working by themselves and couldn't issue me another room due to card machine not working. My TV was broken. I couldn't shower because someone's hair was in the shower. The windows, fridge, sinks were all dirty. I informed staff I was not pleased. She left a note and said the manager would be in the next day. I waited in the lobby for the manager who was on break for 30 minutes. Then called the number of the desk and finally someone appeared. He was not the manager. I explained what happened and I couldn't be switched into a clean room with working amenities because the machine to set key cards was broken. He said it needed to be restarted and worked just fine. At that point I asked to have a manager call me. There is no reason staff should be working alone when they lack customer service or skills required to keep a business functioning. I would like to hear from someone about my stay. I was told by both staff member's that a note was left for the manager in the office and she would contact me the Friday after my stay...

Stayed here in Sept. of 2018. Upon initial greeting by hotel reception, the young lady wasn’t overly friendly but wasn’t rude by any means either. It was kind of late (8:30p) so I get it - maybe she was tired, long day, etc. But the guest receptionist wasn’t exactly forthcoming on how to get to the room: she just gave me the room keys and appeared to be “done.” When, I asked what was the best way to get to the room, the young lady gave clear directions. Room access: my room was on the third floor and the elevators seemed s-l-o-w. I would have gladly taken the stairs, but they appeared to be on either end of the hallways (not clearly depicted by a sign or map). Loved the restroom by the elevator. It came in handy - and I’ll just leave it at that. The room was clean and cool (actually cold - but I was okay with that - and was able to easily adjust the temperature for my optimum comfort). The refrigerator in the room was handy and much appreciated. The only complaint about the actual room/towels/cleanliness is while drying off after a shower I noticed two LONG black hairs on the shower floor that became dislodged from the towel when I unfolded it to dry off. I have extremely short hair (cut very close - almost bald), so I know it wasn’t my hair and it wasn’t in the shower...