SpringHill Suites by Marriott Oklahoma City Quail Springs — Hotel in Oklahoma City

We have stayed at many Marriotts for both pleasure and business at least once a month for about 10 years now. This was one of our worst stays. The hotel had trash on the grounds outside, inside. They had several large and loud groups staying at the time. However, I expected their maintenance staff to clean up after them quickly and often. The breakfast staff were rude and un-accommodating. At 1 minute after close breakfast one morning, while there were still other guests coming down to eat, the juice machine was turned off and I was told promptly by the attendant that she was closed. I have never been treated so rudely by a Marriott breakfast attendant. As a matter of fact, usually at other properties they are especially attentive and will go out of their way to get something even if they are getting ready to close. The nighttime front desk staff seemed irritated that we were asking how much candy bars and popcorn were in The Market since it was not marked. I'm guessing it was not marked because it was way over priced. They are only a couple miles from Target, so that's a mistake on their part. The housekeeping staff did a mediocre job during our entire week and a half stay. Their 'execitive suite' is not much bigger, maybe 2ft floor space, than a regular room. Same small half wall separating the living area from beds, so the fact that there are 2 TVs in the executive suite as opposed to 1 TV really doesn't do any good since you can't play both TVs at the same time. The bathroom vanity isn't any bigger and neither is the closet. The beds are still doubles and hardly big enough to fit 2 average size adults. It does have a bathtub. But, I would not spend the money on a 'suite' it really isn't worth it. During our stay we changed rooms because we are Platinum members and asked for the upgrade. It wasn't available the first couple days, so we had to switch rooms during our stay. I left behind a small hand mirror in the first room. I asked the front desk about it and she said a manager would call me, she took my info and cell #. During the next week and after we checked out I never heard about what happened to my mirror. However, this is nothing new with Marriott. We have left behind a few things, small sweater, charge cord, hairspray, etc., never to be seen again and never to get a call. So I guess it is Marriott housekeeping that just decides they'll keep things guests left behind. Also, pool was not working, hadn't been for months, no mention of...

I stayed 2 days following a surgery I had and ran into problems with housekeeping 4 times.

First time they attempted to open our door mid morning without knocking and our latch was on. We told them we didn’t need any service that day.

Later that afternoon around 3, housekeeping walked right in the room as I have half dressed doing a wound care dressing change, again without knocking.

The next day I asked for a late check out and was sleeping around 11 when my door was opened again by a male housekeeper. My latch was on so the door got caught and he walked off and left it cracked open. I had to get up and go close my door but his response was simply “oh sorry I opened the wrong door.”

Around 2 minutes later I hear a knock and housekeeping attempting to open my door so bi open the door again and explain I keep getting interrupted and I’m a late checkout. She gave an empty apology and kooks me up and down as if she has an attitude about me saying anything.

I go checkout and the front desk has no idea I already received my statement via email. My charges were around $184. As I approach the desk the manager said she would check me out because I had many issues and she was “very sorry” about it. She explained she would take off $20.00 plus taxes to make up for it all.

The housekeeping and more staff gathered around the desk to watch and listen. The two from today beat it down there as if they were ready to defend themselves. The manager never told them to go away and when I said they all need to knock the one girl with the attitude pipes up “I did.” The manager never handled her attitude and again slowed them to all stand around the desk and watch/listen. It’s almost like middle school bullies ready to pounce.

Manager gets my statement done and I immediately notice I’m paying $20.00 more. I just played dumb and told her thank you and submitted both my first and second statement to cooperate because I had already spoke to them an hour before. Thankfully corporate took care of me but I would not recommend this place. Very unprofessional minus one young gentlemen and one lady who works in...

I hardly ever left negative comments, but this experience really motivated to leave one here.||The hotel is old, quite dirty and smell on each floor and in the rooms themselves is absolutely awful.|We have booked rooms for almost 70 (!) people. Today is day 6 when nobody comes to clean the rooms. Every day some of our team members ask to clean their rooms, reception always promises, that it would be done, but it simply doesn't happen. Few on "the lucky ones" had room cleaned, but on return to the room found their shoes standing on the table and bag full of rubbish on the desk... |Most of us ran out of towels, toilet paper and each room had to go to reception every 2 days to get new supply. Terrible!!!! Every day we are coming back to the rooms just to find out that they haven't been clean again and again.||Some of the team members are friendly and kind, some are rude, yelling and just don't care.||This hotel provides breakfast only and it is extremely limited. Having experience to stay in the hotels even in 3d world countries, even there they have better breakfasts selection. There is clearly no communication between reception and the kitchen as Every morning without exception they ran out of food on display. And it doesn't matter if you go there at 7am, 8am or 9am. I tried all 3 time slots and its always the same. Guests need to go to the kitchen and ask to refill food as it isn't checked often enough. Guests keep chasing the food and once it comes, it comes in little quantity, so Guests would rush to get some of it and the rest still have to wait as it runs out again almost immediately. Shocking!! |Clearly kitchen should know how many guests are staying and cook accordingly to that amount of people. And every day the story repeats itself without any improvement.||Even with some complains to the manager there is no improvement at all, which leafs me to the conclusion that manager doesn't care about the quality of service or the quality in general. Obviously, it's manager who sets the standards, but in this hotel there are no standards. ||Extremely disappointing...