Tru by Hilton Oklahoma City NW Expressway — Hotel in Oklahoma City

Poor Communication staff-to-staff Rude attitude from staff I’m a nightshift healthcare worker. I’ve already stayed at this location for 2 weeks in a row. The manager has had no problem with me checking in early;checking out at 5:30p. The manager even changed the reservation themselves during my last stay. This time, I spoke to Jordan at the time of my check-in for my late checkout and specifically mentioned the same time I’d checked out the last two weeks; 5:30p. Jordan said she would make a note of that. But today on my date of departure, I’m bombarded with knocks on my door and 3 separate phone calls (while I’m supposed to be sleeping during the day) of why I’m not leaving yet. Jordan was one of the clerks calling! She told me she would make a note of my 5:30p check-out (‘Again? Didn’t you already do that?’) so I wouldn’t be bothered anymore until checkout. That didn’t happen. I had another phone call from Oden who, after I explained that I already spoke twice with housekeeping knocking at my door (who also said they were going to go speak to the front desk), decided to make me feel as though I was a free-loader and an inconvenience for checking out at 5:30p, even after I had already explained I’m a nightshift worker and the interruption in sleep I’ve already had with other staff during the day. At that point, when Oden had his attitude, I decided I probably wasn’t going to get much more sleep since no one was communicating. I have in after having MAYBE a combined 3 hours of sleep after a 12 hour nightshift at the hospital. Desk clerks told me they “put in a note” at 4 different times they spoke with me about me sleeping during the day and my checkout time. Yet, I was told each subsequent time there was “no note.” I was met with attitude as if I was a free-loader by Oden. I’ve had three hours of sleep and not looking forward to another 12 hour shift at a hospital. I’ll now be sleeping in my car until my next shift, thanks to poor communication staff-to-staff. I’ll find somewhere else to stay for my remaining 8 weeks of work. I would suggest all nightshift and maybe even all healthcare think twice about staying here. Staff will not communicate nor have an idea of what it takes to recoup between shifts.

-Nightshift...

We arrived at 2:30pm afternoon after Incombooking ahead of time , they did not have the room ready.🙄 We had to stay in one bed instead of 2 Queen beds as we booked for $214.96. The main issue is the room is very…very tiny, we barely could walk two persons in the room. We came in with me and my husband and our baby with the stroller and it barely fits our luggages and our stroller. I asked front desk lady to change to bigger room on the next day, (we stayed 2 nights), because of our stroller and the tiny space not very convenient for our family, they said even double beds still as small as the one bed we are having.😑😣 Wow! WTH? Let me tell you this lady!! The room we booked 2 Queen Beds is 399 sq ft, while the room you gave us is 231sq ft (according to your company website. We suppose to receive the room TWICE the size. 🤭. Even though you know we have a baby with big stroller, you still did not want to||Move me to better space room as I asked for. Well, if you are that lazy and think this is too much trouble, then you are absolutely incompetent! 👎🏻||Next morning, I were downstair having breakfast, I asked the lady in front desk for pancake because the pancake machine does not run (at 8:30AM busy breakfast time!!?), no pancake batter mix, coconut pieces to mix with cereals do not come out, she turned and gave me a very bad attitude look. And of course come with a bad voice tone, cold look to me saying things like I am an idiot. She called the kitchen helper lady to take care of it with bad attitude either which she should not even the kitchen lady is lower range in position in the job compared to her. In general, she is so rude and I even wonder if I should give her some correction of her attitude because I asked her with nice gesture and I am the guest here. I strongly believe I deserve a way better treat as a customer here.||I do not have attitude respond same thing the way they dissapoint me. In return, we just left, and do not wish to come back. Look! We travel to OK very often, two days every week so we stay in hotel is a must. Absolutely we wish we have had better pleasant experience than this hotel bad treat. ||Thanks for treating us this bad and we...

We arrived at 2:30pm afternoon after Incombooking ahead of time , they did not have the room ready.🙄 We had to stay in one bed instead of 2 Queen beds as we booked for $214.96. The main issue is the room is very…very tiny, we barely could walk two persons in the room. We came in with me and my husband and our baby with the stroller and it barely fits our luggages and our stroller. I asked front desk lady to change to bigger room on the next day, (we stayed 2 nights), because of our stroller and the tiny space not very convenient for our family, they said even double beds still as small as the one bed we are having.😑😣 Wow! WTH? Let me tell you this lady!! The room we booked 2 Queen Beds is 399 sq ft, while the room you gave us is 231sq ft (according to your company website. We suppose to receive the room TWICE the size. 🤭. Even though you know we have a baby with big stroller, you still did not want to||Move me to better space room as I asked for. Well, if you are that lazy and think this is too much trouble, then you are absolutely incompetent! 👎🏻||Next morning, I were downstair having breakfast, I asked the lady in front desk for pancake because the pancake machine does not run (at 8:30AM busy breakfast time!!?), no pancake batter mix, coconut pieces to mix with cereals do not come out, she turned and gave me a very bad attitude look. And of course come with a bad voice tone, cold look to me saying things like I am an idiot. She called the kitchen helper lady to take care of it with bad attitude either which she should not even the kitchen lady is lower range in position in the job compared to her. In general, she is so rude and I even wonder if I should give her some correction of her attitude because I asked her with nice gesture and I am the guest here. I strongly believe I deserve a way better treat as a customer here.||I do not have attitude respond same thing the way they dissapoint me. In return, we just left, and do not wish to come back. Look! We travel to OK very often, two days every week so we stay in hotel is a must. Absolutely we wish we have had better pleasant experience than this hotel bad treat. ||Thanks for treating us this bad and we...