Best Western Oswego Hotel — Hotel in Oswego Township

I’ve stayed here so many times for so many months at a time during one of the most difficult moments and times of my life and really got to know the staff-Which are like family now good people, genuine caring you can’t find a better place to feel at home to feel welcome.

Tucker, The owner is a good man he understands people he takes care of his employees as if there his own family I’ve seen it up close and first hand —-It’s hard to find a boss like that that doesn’t treat you like just a number but like a human being. I can see from personal experience. He’s a good man, one of the best. And I appreciate his hospitality and kindness especially towards my children during the three month stay I had last year -

The business runs like clockwork clean, always well-maintained by Alan-Mr do it all - maintenance Specialist, Which you may see him passing by as he’s always on the go - Working his tail off to make sure your stay is not inconvenienced in anyway- On a Personal level as a friend, During a time of my life that was rough - this man basically saved my life. I’m forever, grateful and forever in his debt. I consider him one of my best friends in life and always will be there for him whenever wherever, and he does does that.- Don’t let the rough persona fool yo - he’s the genuine article - and shh has a soft spot for puppies 🐶 lol.. 😂 😉. ( he’s gonna get me for that )

One of the most genuine people I’ve ever met, and happy to say a good friend.now I’ve known him now for a few years since my very first stay here, which was three months with my children who loved this place, and never wanted to leave.lol..

At breakfast, you will meet Molly—who keeps the food hot stocked and your bellies full - I love the cheese omelettes myself mmmm mmm mmm!! She will come around during the course of breakfast to make sure you have what you need to start your day full and fresh and ready for your journey on..

Depending on what time you come in and what shift it is, you may run into Ben at the counter - Professionalism , Courteous and efficient and also a very good man as I’ve gotten to know him the second time around and can see now that he is a good friend. Generous and kind. You can always count on him. If you have any questions or concerns, he’ll take care of it and fast..

Demetrius usually works the nights- The late nights Is his kingdom? Another good man Who will take care of you check in get you going and all set!! He is another one I’ve gotten to know the second time around- And as the common theme here, genuine, kind, and a good man! Funny as hell too -He cracks me up at night With some of the conversations we’ve had-

Jen is awesome as well polite, very kind warmhearted and makes one of the best lasagnas I’ve ever had in my life- The woman can cook!! I don’t know if she’s gonna give you any because I’m first in line 😂 jk. Again, another genuine person with a good heart. This shows Tucker‘s natural ability to evaluate personnel and choose the best candidates for each position- Well done, sir.

Toni- Is a younger woman, She has a very kind heart very warm heart And is one of the most gifted Sketch, artists I’ve ever come across- so good that I may commission her for my album cover or back cover- I keep telling her she better pursue that that is a God-given talent- So when you come in, ask her to show you one of her drawings- She has pictures on her phone and they phenomenal almost unreal- But yes, she is a good woman For sure!!

On the weekends, Diane will be in the kitchen- Another kindhearted lady- kind Soul With a gentle spirit that makes you feel at home-Reminds me of my grandmother Who I miss every day - Perhaps because she is Italian As well. 🤷🏻‍♂️- haha -

Evelyn- heads up, the housekeeping staff That make Each room like new again, and ready for the next guest- Another good warm person-Kindhearted soul- Personal is a team, but they’re like family and now feel like family to me I hold them on high regard- I can only hope they feel the same about me . They made my darkest days a lot...

My family and I stayed there yesterday and checked out today.. This was by far the worst experience I have ever encountered before in my life… There treated us like trash to the point I called corporate and told them if they don’t was African American (Black)people at there hotel they need to put a sign up or tag they website for that. Mind you all we had a total of five rooms booked.. The front desk person yesterday was rude charged my sister 5 times individually for each room.. This never happens before usually when you book more then one room they charge your card once but this was not the case here at Best western.. He was rude and told a bunch of lies. So we called corporate to see what we could do because our reservations was messed changed. We said we would like to get a 6th room the guy told us they was booked and we couldn’t.. I asked them how is that so because we can go online now and book a room. So I was able to book a room online instead of just going through the front desk.. The guy today BEN was rude and disrespectful had the house keepers just walking in the rooms and he was banging on the door like the police saying you guys have to get out and go now, Stating you only have 5 mins that’s all I’m giving you period…. When we was gone I checked my account and noticed that my card was charged twice I called and BEN at the front wanted my room number I states well I’m not to sure but I then said the number and tried to give him the confirmation number he then stated o yes you are not welcomed back to our facility an d banned I asked him what are you taking about he then states because that room smelled like smoke mind you he never said anything to me i checked all my rooms that we had nothing was wrong with our rooms and also told me not to call them again and that they call it harassment and to have a good day and hung up on me.. My lawyer with be in touch.. Rate this place a...

I booked a room at this hotel on a trip to Chicago with some friends in January. Prior to booking, I thoroughly checked the website for anything indicating that the minimum check-in age would be higher than 18 - that seems like the kind of thing you'd want to have listed somewhere so you aren't stranding children. I came up short (it isn't listed), and using the Hudson, WI Best Western (incredible hotel I stayed at a couple months prior) as reference, I figured it'd be alright for me to book a room. Upon arriving at this motel-esque "hotel" in the sketchiest industrial park I have ever seen, I had the pleasure of being told "the check-in age is 21, you're on your own". The guy at the front desk assured me I'd receive a refund for the room eventually, which is definitely what 19-year-old me was worried about six hours from home without a place to stay. Props to this guy for not even making the slightest effort to help me find another hotel to stay at, real top-notch worker. A quick Google search led me to the Embassy Suites in Naperville, which has a minimum check-in age of 18, staff that make you feel at home, and rooms that do the same. I did get my money back eventually, so at least there's that.

Edit for Owner: After reading similar reviews and seeing your other responses, I already expected a cocky "I'm right, you're wrong" response. But to have the audacity to act like I'm supposed to be grateful to receive my money back for a service I never received just because "your cancellation policy did not require it" is absolutely deplorable. You have your own policy section on the website for this specific hotel, it should be listed there. Maybe if you actually listened to your never-again customers, I wouldn't have had to add onto the pile of other reviews that say the same...