Planet Fitness — Local services in Oswego Township

I have been a member at Planet Fitness for the last 5 years. I have worked out in the Montgomery location at all different days and different hours. For the last 5 months I have been mainly working out Monday through Friday during the overnight hours normally between 2am and 4am due to my work schedule. I can't say enough about the associate who works overnight and is an asset to not only the Montgomery location but to the entire Planet Fitness Company. Her name is Sarah. She makes everyone feel welcome and takes time to make all of her members feel welcome , wanted, and special. I have seen her take the time to give compliments to other members and encourage them and take a personal interest in their goals. It is absolutely amazing how she is all alone at night and is able to keep the gym perfectly clean and organized. I have seen her restacking all of the weights, bottles and paper towels are always available and filled, as well as the bathrooms are spotless cleaned and great smelling. I have been to other Planet Fitness and walked out seeing the state of the gym. I would like to see all other gyms be kept up the way Sarah takes care of the Montgomery location. I would also like to mention that Sarah is the only associate at this location that greets every customer and says goodbye to them. I have worked out different times and and had 2 or 3 associate behind the counter not say anything to me either entering or leaving the gym. In my opinion Sarah puts the members first and it shows. The energy in the gym is much higher when she is working. If all other assoicates would show as much dedication, attention to detail, and work ethics like Sarah at all different shifts and times I would feel that the same overnight energy would transfer to the gym 24/7. She is the reason I keep...

I’ve been going here for the past year consistently. I sincerely love this place and it’s a great environment to be in. I always analyzed the trash cans underneath the paper towels and I had a thought about them. I asked the staff if they recycled, unfortunately their answer to me was no. Most of this “trash” can be recycle paper towels, plastic water bottles, empty plastic pre workouts and aluminum cans. we cannot be fit without a good environment. Things such as air pollution damages the lungs, plastic water bottles perilous to all lives killing approximately a million marine lives a year due to 5.25 trillion pieces of plastic in our oceans, not to forget that plastic can take up to 400 years to biodegrade. I would like to see a recycling bin next to a trash can because of this issue. To help the environment and people’s health, future generations will thank us for helping our dying planet. All I know is that it takes one person to start a movement and I certainly hope that there will be a recycling bin in my second home; the gym. Stay safe and recycle and if a planet fitness employee sees this, please try to add a recycling bin here for the convenience and wellness of others. Thank you for reading this and have...

I walked in on 2/01/2025 in the morning to workout on a Saturday. I showed up with my fiancé as a guest on my black card membership I have had for over a year. I was prompted to log my guest in, however, I did not know where exactly on the app at the moment I should log her in at. I was rudely and stressfully guided by the assistant manager at the desk… she impatiently guided me through the process of adding her as a guest to my black card. As we started to walk in through the lobby towards the locker rooms, after awkwardly checking in, she mentioned, rudely and judgmentally, I must leave my bag in the locker areas because they aren’t allowed on the floor before I even had an opportunity to obstruct any guidelines. Her and the coworker then began to make fun of my beard, but they didn’t think we heard them behind us. They ruined my morning workout and I don’t appreciate the judgement I received from the staff at this location that is allegedly judgement free. I actually don’t even want my membership after this rude experience. The manager who treated us this way had a skin condition and I don’t think she should be acting rude and judging anybody given the way she has to...