Oberweis Ice Cream and Dairy Store — Restaurant in Oswego Township

Oberweis has great icecream, simply the best, BUT I may say that they need to do better with hand hygiene and speaking over the food. Please teach your employees to wash hands and or change gloves after making each new order. It sucks to see them wear the same gloves as they did when touching the cash register, counter tops, and or the person’s order they made before mine… also, every time we come to this location, the employees, even assistant manager takes their time filling the orders, laughing and goofing off with each other, when the line is filling with more customers.… No wonder there’s such long wait times. Please make changes to this especially with the HAND HYGIENE. This is important as customers can get sick. This makes me not want to come back to...

We were there with my kids we ordered 2 strawberry scoops cones and fudge brownies for my self I tried to have my brownie it was hard as a rock I tried to finish my kids cones so I can go ask ! I tried to talk to manager didn’t want to embrassed them about telling bad stuff he was mean I can’t hear you !!! I know I have accent but I didn’t want to talk in front of other customers he checked and didn’t even say sorry !!! It was terrible and hard brownie I asked him if supposed to be like that he is well not really ! He could be manage this better it’s annoying never ever go back there I love Andy’s brownie...

Oberweis ice cream is delicious but my 5 star review is directed toward the great customer service I received at my last visit. I went in with my two young children to pick up a celebratory ice cream cake for my husband. I believe the gentleman that served us was the manager, he offered to bring my purchase out to the car so I could safely bring my children out. He politely told the customer behind me that he would just be a moment. I really appreciated the kind gesture and want that to reflect...