Tru by Hilton Panama City Beach — Hotel in Panama City Beach

My wife and I live about an hour and a half from PCB and like to go down there to get away for a day or two; since Hurricane Michle we've been looking for a new place to stay, we found this one and thought we'd give it a try. Here's our take.||PLUSES:||1) Staff - the staff were friendly and polite.||2) Location - the hotel is conveniently located right off Hwy 98 (Back Beach Road) and near the intersections of Thomas Drive (which becomes what we used to call "Front Beach Road?") and Hutchinson (Middle Beach Road). So you can get where you want fairly easy, depending on traffic.||3) Facilities - this appears to be a fairly new hotel (we hadn't noticed it before so everything is in pretty good shape.||4) Complimentary Breakfast - While some might not think it's worth writing home about, the complimentary breakfast is pretty good as far as complimentary breakfasts go; can't argue with the price and there are some great eateries in the area...||CONS: ||1) Size of Rooms - For the price, extremely small. Barely room to walk around the king-sized bed. ||2) Amenities - There's a refrigerator, I discovered there WAS a microwave on the premises downstairs from reading OTHER REVIEWS. We had one roll of toilet paper on the roll, no extra; glad it lasted. Complimentary shampoos were available in fixtures but empty when we checked in. My wife got a refill. We found it on the bathroom counter when we got back to the room, never did figure out how to install it ourselves...| The lobby/lounge was nice. There's a pool table down there. I guess that's where you spend your spare time. You DON'T want to hang out in your room, you can get claustrophobic.| Didn't use the swimming pool, seemed okay, if small. Some were playing in it.||3) BEDS - BIG DOWNER. One of the most uncomfortable beds we've ever slept on. Two nights of torture as every pain point seemed to be triggered in to matter which position we tried. They must have ordered the mattresses from a concrete company.| |4) Cleanliness - Others have complained, we didn't notice too much wrong there, but one of the bath towels had a black mark on it; I noticed it while I was drying. I know I didn't do it. So...||5) NO CLOSETS - just a few place to hang clothes along the wall. We discovered hangars on a bar over the place the refrigerator was stashed. Be careful with your clothes there.||6) No real place to sit in the room. We had one chair, an office chair for I guess what was supposed to be a worktable, really too small for anything except a small laptop. A bench ran along the wall UNDER THE TV. We had to use that (the bench) for our luggage because, like I said, THERE IS NOT CLOSET SPACE!!!||Overall, I've stayed at worse - particularly in third-world countries - but at least I didn't have fleas attack me when I tried to take a shower. But I don't think I'd be tempted to stay here again given a choice. ||I guess this is supposed to be a budget hotel? Just a suggestion: budget hotels should have budget pricing. The price I paid wasn't top dollar but...||If you like hard, hard beds and only need a...

Having lived in Florida during the 2024 hurricane season, I am sympathetic to the fact the hoteliers throughout the region were subjected to a long line of windstorm refugees in need of long-term lodging, many of whom lost everything to the raging rain and unrelenting wind. No doubt, many such refugees were on edge and strayed into indecorous comportment, perhaps helping themselves to everything in the hotel not bolted to the wall.||My stay, however, came more than 2 months after the hurricanes subsided and several weeks after the bulk of refugees found other arrangements. Shockingly, ownership of this hotel has decided that all guests shall be treated as refugees in perpetuity.||I have been an Honors Gold for a decade, even achieving Diamond status during several stretches, but never treated with the degree of disregard as I suffered during this stay. Where should I begin?||For starters, ownership has decided that the shifting legislative landscape which bans the supply of short-term toiletries, such as shampoo, extends to basic hygiene. No soap was provided, bar or liquid. Housekeeping visits failed to refill either.||My entreaties for facial tissues and bathroom tissue were met with empty promises. When Reception sent me an SMS inquiring about my stay and I replied with a rating of 2 out of 5, I received the, "I'm sorry to hear that. How may we serve you better?" boilerplate response. I indicated that I still hadn't received the facial tissues I requested. The result? Crickets.||Might we chalk this up to short staffing and/or employee overload? No but, for the sake of argument, I might accept such a rebuttal. However, my room was on the sixth floor and the corridor was not vacuumed even once during my 3-night stay. Hygiene simply does not apply to the guest rooms or common areas.||Although this was my first stay at any Tru property, I have stayed at Hilton properties all over the USA from Miami to LA to Seattle, to Boston and beyond. Further, as a Marriott Lifetime Platinum, I have stayed at dozens of those hotels in multiple locales. It was clear as soon as I arrived here that Hilton has targeted the Tru brand as a closer rival to Fairfield than Hampton, which doesn't quite align.||I have had miserable Fairfield stays but also excellent visits, such as in Avon, IN and Naples, FL. Never, among all of those visits, did I have to beg for soap or tissues, especially bathroom tissue, never||Consider yourself warned. If you would like to economize at a hotel near numerous amenities, including the beach, this hotel would be happy to take your money while providing you with the barest of bare minimums. You will be fed but not clean unless you were wise enough to bring your own toiletries because ownership will forbid the staff from supplying what common decency...

Having lived in Florida during the 2024 hurricane season, I am sympathetic to the fact the hoteliers throughout the region were subjected to a long line of windstorm refugees in need of long-term lodging, many of whom lost everything to the raging rain and unrelenting wind. No doubt, many such refugees were on edge and strayed into indecorous comportment, perhaps helping themselves to everything in the hotel not bolted to the wall.||My stay, however, came more than 2 months after the hurricanes subsided and several weeks after the bulk of refugees found other arrangements. Shockingly, ownership of this hotel has decided that all guests shall be treated as refugees in perpetuity.||I have been an Honors Gold for a decade, even achieving Diamond status during several stretches, but never treated with the degree of disregard as I suffered during this stay. Where should I begin?||For starters, ownership has decided that the shifting legislative landscape which bans the supply of short-term toiletries, such as shampoo, extends to basic hygiene. No soap was provided, bar or liquid. Housekeeping visits failed to refill either.||My entreaties for facial tissues and bathroom tissue were met with empty promises. When Reception sent me an SMS inquiring about my stay and I replied with a rating of 2 out of 5, I received the, "I'm sorry to hear that. How may we serve you better?" boilerplate response. I indicated that I still hadn't received the facial tissues I requested. The result? Crickets.||Might we chalk this up to short staffing and/or employee overload? No but, for the sake of argument, I might accept such a rebuttal. However, my room was on the sixth floor and the corridor was not vacuumed even once during my 3-night stay. Hygiene simply does not apply to the guest rooms or common areas.||Although this was my first stay at any Tru property, I have stayed at Hilton properties all over the USA from Miami to LA to Seattle, to Boston and beyond. Further, as a Marriott Lifetime Platinum, I have stayed at dozens of those hotels in multiple locales. It was clear as soon as I arrived here that Hilton has targeted the Tru brand as a closer rival to Fairfield than Hampton, which doesn't quite align.||I have had miserable Fairfield stays but also excellent visits, such as in Avon, IN and Naples, FL. Never, among all of those visits, did I have to beg for soap or tissues, especially bathroom tissue, never||Consider yourself warned. If you would like to economize at a hotel near numerous amenities, including the beach, this hotel would be happy to take your money while providing you with the barest of bare minimums. You will be fed but not clean unless you were wise enough to bring your own toiletries because ownership will forbid the staff from supplying what common decency...