Comfort Inn Paramus-New York — Hotel in Paramus

The outside of the hotel really needs to be updated and repaired. The hotel sign is quite small and hard to see if not familiar with this area.

The bathroom was very musty smelling and we needed to spray perfume in their multiple times to help get rid of the smell. The shower had a very small stream that sprayed at you when showering.

You also don’t have a second lock on the door which is very unsafe as you only have the lock and not a chain or bar on the door.

The people above us were very loud and jumping and running around from 10 pm to about 2 am. It sounded like little kids that were not supervised or parents didn’t care about others in the hotel. We called the front desk twice around 1:30 am (1st time no one answered) as we were in need of sleep as we were competing in a karate tournament. Everytime they jumped it made things rattle in our room. Only saving grace was when the rattling air conditioner was on it muffled their sounds above.

On Saturday morning we were confronted by a guest staying at the hotel who accused us of talking about something that was not said. It was a very awkward and disturbing experience as we had kids with us. This woman was persistent that we said what she heard which was that we were talking about someone passing away which was not even what our conversation was about. Eventually she left us alone but clearly this woman couldn’t have heard what we said as we were not talking loud and she was over by the coffee area and microwave. We understand that you can’t control all situations but this made us all feel very uncomfortable. We had to explain to kids that sometimes people are not well and...

First time stay of one night:

Pros: Nice gentleman at the front desk, very kind. Clean room, clean bathroom, good water pressure in the shower, plenty of parking spaces with easy access, breakfast included (scrambled eggs, sausages, waffles, bread and bagels, etc, good selection), great location (Paramus is a lovely town and you have a mall 5 minutes away with plenty of stores and restaurant) and the rooms are fairly affordable.

Cons: the mini fridge in my room was making so much noise I had to unplug it to sleep. This hotel is right by the highway so you will hear traffic noises even if your room isn't near the front. My biggest gripe is this: my room didn't have opaque curtains. It didn't have curtains at all, only a sort of semi-sheer solar roller shade situation. The window is large, and gives directly on the parking in which there is a bright light spot, which I wasn't even directly in front of but my room was so bright as a result that it felt like I left a light open. It's very hard to sleep for some people when the room isn't dark enough. Thankfully my room had 2 beds, because I couldn't possibly have used the one close to the wall as I had the light spot directly in my eyes (even through the blinds and through my closed eyelids I could see the light from it). There would be no issue at all would they install black out curtains in their rooms like a lot of hotels I've been to.

Overall would recommend this location but if I ever go back I will specifically request a room as far as this light spot as possible because it was hard to fall asleep with how bright...

I’ve stayed at the comfort inn before and had no problem in the past…but THIS time, of course, I booked the room so that I could be closer to where my mother’s wake and funeral were being held & I really wish I hadn’t.

There were BEDBUGS present because I woke up with welts all over my back and arms that are STILL there 5 days later. They are very swollen, painful, and itchy. I’m considering going to the hospital if these bites don’t start to improve very soon. I have yet to speak to a manager or get in touch with anyone who can financially rectify this problem. I paid $200/night to stay somewhere that I was bitten up by insects and was even more miserable, itching, and in pain throughout all of my mother’s services. For that, I should have paid half of the price and stayed at a roach motel. If there was ever a “worst time in life” to deal with this problem, it is now.

I would absolutely not recommend anyone staying here. I realize that this could happen at any hotel, but it’s the lack of importance/attention that management has given this matter that is even more disgusting than the bedbugs themselves. I even called what I thought was the corporate line for “Choice Hotels” and all they did was file a “complaint,” gave me a case number, and said that the hotel’s management is responsible to address the issue because they are “insured for these kinds of things”…..however, I have YET to hear back from them almost 6 days later. Gross. Terrible...