Sleep Number — Hotel in Paramus

Avoid Sleep Number at all costs. Our salesperson was terrific but our experience since ordering our bed has been absolutely abysmal. There is absolutely no customer support or service for these products and, having seen how they are manufactured (services performed at our home due to equipment failures and lack of proper installation) they are charging so much money for what appears to be shoddy manufacturing. We have had Sleep Number to our home six times this far, invested over 40 hours with their teams here at our home and over 20 on the phone and have yet to have a single person contact us from Sleep Number when they say they will. As an example, we had another service this Friday, December 22 and there was an issue. A supervisor from Sleep Number corporate said they were open until 830 and we would get a call back. Today, the 27th, five days later, I had to call them again and was on with them for over 2 hours with zero resolution. Their efforts to satisfy their customers is pathetic after the sale.

Additionally, their delivery crews ripped off the back gate of our patio during one of their bungled installation attempts. Instead of informing us, they propped a patio bench against the gate and left without saying a word. And we have yet to hear from them regarding that damage and the other damage done to our property.

Regardless as to the issues, the time and the total lack of customer service, the one thing that resonates is theanner in which their supposed Executive Team handles our issue. With all the time wasted trying to have the issues caused by their shoddy delivery and inferior.product.design, type Executive Team member, Diamond, offered a stipend to placate us. What's worse is that weeks after their paultry offer was received in writing, once again they have disappeared. No calls, correspondence or reply to our inquires. There is no way we would recommend this company as their services across the board have been...

The bed overall is pretty good, this location is fine this review is solely based on sleepnumber and the process in which they deal with maintenance and warranty with the bed. One would expect some pretty good customer service when purchasing something so expensive, but purchase this bed and you’ll have the worst customer experience ever. My bed was about 2 months passed the 1 year warranty(giving for a $4k+ bed) and I had my first issue and a piece was not working and I had to order another one. At first finding out I was passed the warranty sucked, then finding out the 1 part I need is going to cost me over $150. The best part is you have to wait on hold for 30+minutes to speak to a SleepNumber rep who will then inform you that they will not help You with the repair but instead a company named Leggett & Platt will(the next nightmare). I processed to call Leggett & Platt and waited over 1 hour to finally get someone on the phone and order the piece. Now after I order the piece I’m informed that they will have to outsource yet another company for someone to come install it .. and the installation price $250 .. beyond ridiculous. Purchase at your own risk I just wish my sleepnumber Rep informed me of this before purchasing because they did not I think this would steer a large number of...

Totally disappointed with our sleep number bed purchase . After five years of use one side of our split king that we paid thousands for kept loosing air. We had to pay to have the service tech come out to tell us we needed to replace the air bladder on both sides to the cost of eight hundred dollars. We called about the 15 year warranty on the product that we were informed applies only under certain conditions. We finally decided to throw out these over priced mattresses and replace them with another brand that fit the base. We now have a hybrid type mattress and are sleeping comfortably again no thanks to the sleep number company. Don't buy into there scheme.... definitely not worth the money. We have already talked family members out of wasting their money on anything from sleep number. Terrible company with...