D. Noblin Furniture — Hotel in Pearl

I am going to elaborate on the review my husband did (Jeremie Todd), and the response that the store posted on his review. To recap, we bought a couch and chair from DNoblin. Our shopping experience from the start was amazing. Cece had helped us and she was great. I honestly had never had a furniture shopping experience like that, but that is where the good experience ended. We ordered a Bassett couch and chair. When the couch was delivered, the delivery truck ran into our mailbox, which knocked it over. Once we made the delivery guy aware, he said he would get with his manager to have someone come out and fix it. Which is fine, we all make mistakes and it didn't damage the mailbox, just uprooted it a bit to where it was unstable. In regards to the mailbox, we had to call them mult times and speak to mult people to FINALLY get someone to come out and fill in our mailbox. In my opinion, we shouldn't have been the one to have to be that persistant to get something fixed that they messed up. On to the chair we ordered. Once it finally came in and we got it home, it was the wrong fabric/color from what we picked out and paid for. My husband contacted the store to let them know it was the wrong fabric, and he was told that the fabric we picked out was $300 more and wasn't part of the promotion. He asked why it was changed without contacting us. This is when my husband was told that his wife (me) ok'd the changes with Cece. That is an outright lie! This wife DID NOT ok those changes!!! Furthermore, what kind of sense does it make for us to call about it had I been ok with the current fabric/color? At that point, we just wanted to get a refund b/c we were already paying $600 for a chair, and we were not about to pay an addtl $300 for it. It took mult phone calls to mult people to just return the chair and get the refund. They kept saying that I had ok'd the changes after my husband repeatedly told them that didn't happen. We pulled all of our phone logs from both mine and my husband's cellphones and we can prove not one call incoming or outgoing was received or made by or to the store until we called 3 weeks after our order to get a status on our order. My husband ended up speaking to the owner and got it all settled and we were finally fully refunded. However, they still have yet to admit to making a mistake. They still stand by that they changed the fabric because I ok'd it when I did not. This outright lie makes me absolutely livid!!!!! I am so glad it's settled and we got our money back, b/c if I had to hear one more time that I ok'd the change, I would lose my mind!!! If I didn't love the couch that we bought so much, I would return that as well, just to not give them any business b/c I don't appreciate them basically calling us a liar. When we repeatedly told them that we were never contacted and they kept saying that we were, that is basically saying we are the ones lying!! I can guarantee you one thing, I will never buy anything from them again! Do with this review what you will. Like I said, our initial experience was great, but you better hope you don't run into any issues b/c they are not well versed on how to...

Bought a recliner back in December of 2020. One month later it started to make a noise ( electric recliner). Serviceman came out and said it needed a motor. Three weeks later I called the store and found out the motor was never ordered. Talking to service member and he said they would place an order for motor. Last week serviceman called and said motor was in and someone would contact me. Still waiting. Soon after making this post I was contacted by dnoblin where they were coming to get my recliner and repair it. So I have upgraded this to a four star and depending on how fast I get my recliner back I could possibly give them a five star. I just wish I didn’t have to make a post in order to get results.

Here is an update to my first post. I am totally disappointed in this furniture place. Yes I will give them credit for finally fixing the motor after numerous attempts at contacting them. But here is the kicker. The people that came and took my recliner or someone at the place where they repaired my chair tore a little spot on the leather recliner. When you spend over $1600 for a leather recliner you take care of it. The people that returned my recliner took a picture of the tear and then reported it. After a few weeks I called to find out what they were planning on doing I was told a replacement was ordered when it wasn’t. I was also told someone would contact me ASAP and that has been over a week and a half ago. Please think twice before buying from this place because their customer service needs work on. If things change where I get my chair fixed I might revise this post. But I will not change my comments about the customer service I...

Last year around this time I purchased a sofa and love seat. The love seat was purchased from the floor, not knowing that I would have problems down the road. One part of the love seat felt as if it was broken around March. I don’t think I called about it until a little later because I was out of town for a while. When I did call it took almost 7 months to get someone out here to pick it up even though a person had come out to check out the problem. First it started out with your part is not in, then it went to we don’t have a pick up or delivery in your area, but when we do we will pick up the love seat. Finally, after I said that I was going to stop paying fir something I can’t use anymore, a pickup was scheduled within a week. It took about a week to fix it and it was returned to me on the first Friday in Feb. When the guys were bringing in the Love Seat, they had the part that couldn’t come off the sofa turned towards my glass stained door and cracked it in several places. I have yet to hear back from D’noblin about my door. I have called several times, but no one has called me in reference to getting my door repaired. I think that is very unprofessional. I have pictures, they have pictures of what occurred and the damages. I hope they do what is right before the glass starts falling out of my door.

I strongly feel that I should be given credit for the damaged loveseat that was bought off the floor.

I guess I will give the door incident a few more days before I have to do what I know I need to do, since I’m...