Quality Inn Princeton — Hotel in Princeton

I am not one to write reviews typically, but our experience here was so bad that I felt others should know before booking a reservation here. I had booked two different nights for a stopping point on our trip about three weeks in advance. The man who I spoke to on the phone to make the reservations never sent me an email confirmation. I called back the next day to get the confirmation numbers and to have them resend the email. Again, I never got the email. Our first night, we checked in without any issues, paid the next day and checked out without issues. We get there for our second reservation about a week later, and the guy at the front desk said that our reservation was cancelled because there was no credit card on file. Understandable; however, no one had ever asked for a credit card number when I had made the reservations. They had a room available, but of course it was more expensive. The guy at the front desk said he could not adjust the price. We asked to speak with his manager (Sherry Alford). He got her on the phone. She was very rude to me and would only keep saying that she didn’t know how this happened and that they needed a credit card on file so she doesn’t know how we were able to make the reservations. She also accused me of lying even though I had both the confirmation numbers written down as well as the time stamps of my phone calls on my phone history. She continued to get rude at me and when she heard my husband in the background saying that this was ridiculous that a corporation was acting this way, she said that she would not rent us a room. The guy at the front desk, however, put us in a room. She called our room number and told us to leave and that she would refund our money. My husband turned the key into the front desk and asked for a receipt of the refund. The guy said he did not know how to do that. (We called our bank later to confirm that it was indeed refunded.) Fortunately, we were able to find a nicer, less expensive, and pet-friendly room down the street at the Sleep Inn. I would recommend going elsewhere if you are looking for a place to stay. I have never experienced customer service as rude as I did...

My partner and I are from Punta Gorda, FL. We evacuated from Hurricane Ian and landed in Princeton, my hometown. We have been under an exorbitant amount of stress wondering what we are going to go back to. We still don't know that status of our house. We do know we've lost all basic conveniences like water and power. The staff here at Quality Inn have been great. We didn't know how long we'd end up being here, but checking in and then extending our stay has just been super quick and easy. I stayed here for two days before I realized they had coffee, cereal, bagels, and even waffles for breakfast. The room is great, but the best part was the bed. We stayed at another motel before coming here and the difference is crazy. I don't sleep this well at home. We're really grateful for the hospitality of not only the Inn, but also the people of West Virginia. We've been stopped randomly after people see our license plate and people just tell us they are praying for us. To be displaced from your home due to natural disaster is hard. Really hard. We fled with basically a couple bags of clothes and what we could fit in the trunk of our car, so ultimately we forgot some things. No worries, the staff here helped us repeatedly. It's also hard evacuating when you have a service animal. It's just a task trying to find a hotel where I can have my dog. The folks here were understanding and it was never an issue and welcomed her graciously. I don't come home much, but the next time I do, or the next time I have to flee this is where I'll be staying. If you're here in the area I recommend this place. It's affordable, clean, and comfortable. They really do think about their guests. I guess it's that southern hospitality. While you're here you have to go to Tudor's Biscuit World. Get a Thundering Herd and add bacon. Mind blowingly good. Don't forget the pepperoni rolls from Slice pizza. Thank you West Virginia and Quality Inn! It's been great to see you, but now it's time for us to go back home and get...

We arrived at the hotel about 2 hrs. early but stopped in to see if our room was ready. Took a while for someone to come to the front desk. While she looked up my reservation she said our room may not be ready yet. I said that was fine. The lady beside her handed me the room keys, in silence, explaining nothing about the room or the amenities. I asked if the room was ready and she said yes. When we got to the room, the bed had been made and the fresh towels were out but the toilet and sink had not been cleaned (the toilet still had urine under the seat). Went down to the desk to let them know and ask politely if someone could stop by and clean it. Hesitantly, while making excuses, she said "well, check-in really isn't until 3pm". Shortly afterwards, maid service stopped by to clean the toilet and the sink and I told her that it was ok. After spending more time in the room that day, I noticed the detail cleaning had not been done in a while. The inside of the bathroom door was dirty and the walls above the shower were dirty. I had a dirty feeling all weekend. Who knows how long it had been since they cleaned the rest of the room. Saturday morning, maid service was knocking on the door while we were getting dressed. I would have placed the do not disturb hang-tag on the door but they did not provide one. On Sunday morning, when I went to leave the keys at the front desk and let them know we were checking out, there were 3 people standing behind the desk, none of which knew what to do. Their cleaning personnel could use some retraining and some management follow-up. Their front desk personnel could use some training as well, including customer...