Hampton Inn Boston-Logan Airport — Hotel in Revere

DISGUSTING! HEALTH HAZARD! Less than 36 hours spent here and all of it was bad.... Check in: hotel staff was unhelpful. Had to pay another $100 deposit, $50 for something and $50 for something else but im not even sure what it was for. Hotel smelled like musty chlorinated mold and old cigarettes. Hotel staff didnt give me any information, including how to get to the elevator while i struggled through the hallways with multiple bags. Hot tub/pool: was off limits and in literal shambles, didnt even want to go in the pool based on the overall cleanliness of the place. Room:As soon as i got to my room, i opened the door and was hit in the face with a nausea inducing smell of bleach, mixed with musty, heavy air that disguised the mold. The air literally made it hard to breathe and was nausious the whole time because of it. Turned on the a/c since it was hot and i was hoping to air it out.... a/c was so loud it sounded like a plane. Turned the fan on instead, it didnt help the bleach smell. Not to mention the piece of gum inside the vent was repulsive. Walls were so thin that I could hear EVERYTHING. I heard noises from all walls, the ceiling and the floor. No sound was quiet...... some things i didnt want to hear.... Bathroom: No fan in the bathroom, no ventilation whatsoever. Bathroom sink drain looked like it had never been cleaned properly, and shower actually was rusty. I could actually see where mold was painted over on the bathroom ceiling in MULTIPLE spots. I refused to shower during my 2 night stay because i was grossed out. Toilet paper left on the roll was almost empty when i checked in. Closet rod was almost broken. Wifi: the wifi hardly worked enough for me to send an email. Couldnt get any work done that i was hoping for during my stay. Tv: cheapest tv possible and i couldnt even connect my phone or laptop to it because it had to be connected with cables (no smart tv here) that are not provided. Sofa bed: didnt want to sit on because of the amount of stains, so i had to grab towels from the bathroom to put on it before sitting. Outlets: every single outlet except the 1 in the bathroom were hazards. Plugs just fall out of them, rocked back and forth in the sockets , and actually caused both my chargers to short circut and smell burnt. Not to mention that most of those cheap outlets didnt even work in the first place and i had to figure out which ones actually charged devices. In room coffee maker: couldnt use except if i moved it into the bathroom because the other outlets wouldnt keep it turned on. Probably because they were cheap furniture outlets. I used bottled water for it and could taste the grime from the coffee machine in my coffee. Almost vomited. No creamer provided in rooms or even non-dairy creamer. Bed: Old and uncomfortable. Went to crawl into it and the base creaked with every move i made. I could feel the springs anytime i had to readjust Desk chair: not comfortable at all and unsupportive. Side table for couch: broken feet on it so it didnt sit flat and was difficult to move Door: i could see straight into the hallway with all the cracks surrounding the door. NOT PRIVATE. Wallpaper: peeling all around the room and discolored probably from the mold and no ventilation. Fridge: even on the coldest setting it was hardly cold. Food: cleanliness was horrible, food was disgusting, banana peels were split and they still put them out for everyone to touch. Turkey sausage was cold, cheap plates and utensils. Ended up taking a few yogurts up to my room for later and tried some coffee. By the time i got back to my room, my stomach was already giving me issues. Tried the coffee a little while later and i could taste the cleaner they must use to clean the coffee dispensers.... repulsive. "Scan here" Our Digital Guest Services Directory sticker provided in room: hotel couldnt even put its own information in. Wanted to get out of there as quickly as possible this morning. I can't imagine being a worker there and dealing with the...

The Hampton Inn - Boston Logan Airport is an unpretentious hotel that serves its purpose well, but it suffers from some persistent issues that never seem to get resolved.

I’ve stayed there three times and always had the same experience.

It’s well located for those who want to be close to the city, for those who are traveling further, and especially for those who are just passing through for connecting flights.

It’s clean, pleasant, and has a good atmosphere.

However, it could be much better. In all my stays, I’ve encountered staff who seemed uninterested in the guests and very inconsistent service.

The hotel suffers from three staff-related problems:

1 - This hotel relies heavily on its shuttle service because it’s located quite far from the airport and the nearest subway station. Walking is not an option, and not all guests feel comfortable renting and driving a car. This is where the service and staff make a difference—for the worse. Departures from the hotel are more or less regular, although at certain times there are few seats available, and guests have to wait for the next shuttle. Returning from the airport involves long waits, but the worst is at the Wood Island station. At the station, I’ve waited up to an hour and had to call the hotel multiple times before they finally came to pick me up. The station doesn’t have a shelter where guests can wait, so we end up standing in the cold and rain, often late at night, waiting for a long time without ever being sure if the shuttle will actually show up. The shuttle issue is worse when a driver named Nelson, (I´m not sure of the name because the front desk staff was reluctant to identify him), short, dark-skinned older man with a noticeable limp, speaks little to no English, and always seems to be in a bad mood, is in charge of the trip. He is really rude!

2 - The breakfast varies significantly. I’ve had excellent experiences where there was a wide variety of options, and I’ve had terrible experiences where almost everything was missing. From what I can tell, this inconsistency is related to the staff’s effort in setting up or replenishing the food available for guests. I’ve traveled quite a bit, and this is the first time I’ve noticed that the staff has a negative influence on the quality of breakfast provided to guests. It’s clear that the service improves or worsens depending on the staff on duty. On January 5th and 6th, the breakfast was significantly worse than on previous days.

3 - The front desk staff is very impersonal and seems to place little value on the guests, with the exception of an older employee I’ve encountered every time I’ve stayed there. I don’t know her name, but she has dark skin, long straight hair, usually tied in a ponytail. Even amidst the indifference shown by the others, she manages to handle our requests with care and kindness. She’s efficient.

It’s hard to believe that in such a competitive market as the U.S., the management of the Hampton Inn - Boston Logan doesn’t take pride in having quality staff who respect those who choose to stay at this hotel. At the end of the day, it all comes down to the experience you have during your stay and whether or not it’s worth returning. What keeps me loyal to a hotel is the experience it provides for my family. If it’s pleasant, we’ll come back; if not, we’ll look for another option next time. Nelson’s behavior will make me think twice before booking a hotel in Boston again.

In Boston, I’ve stayed multiple times at the Kendall Hotel, the Hotel 140 Clarendon (which no longer exists as a hotel), the Midtown Hotel, and now the Hampton Inn. I can honestly say that your staff is the worst. I haven’t encountered such poor staff at any other hotel I’ve stayed at. I’m sure not all of them are bad—there are probably many good employees—but what’s visible to your guests isn’t good. It’s the customers who pay the employees’ salaries, so why treat...

My recent stay at the Hampton Inn Boston Logan Airport in Revere, MA, which took place on July 19-20, left me with a mix of impressions. As someone who frequents the hotel for work purposes, I must admit that while it's one of the more budget-friendly options in the area, there are certain aspects that need improvement to enhance the overall guest experience.

First and foremost, one of the notable downsides during my stay is the demeanor of the hotel staff. I found that they’re rarely warm or friendly, and it seems like they’re just going through the motions of their duties, appearing somewhat miserable. A welcoming and helpful staff can greatly impact a guest's stay, and unfortunately, this aspect seemed lacking during my visit.

Another aspect that is often a hit and miss is the service provided by the van drivers. While some drivers are helpful and willing to assist with luggage, others appear indifferent and don’t even get out of their seat to lend a hand.

On top of that, I encountered some inconveniences regarding the hotel's amenities. The ice machine on the fifth floor was out of order, which was quite disappointing as it meant having to venture to another floor just to get some ice. Furthermore, I found the hallways to be uncomfortably hot and stuffy, making the journey to and from my room less pleasant than I had hoped.

Additionally, I opted for the mobile check-in option, hoping for a smooth and efficient process. However, to my dismay, the mobile check-in didn't work as intended, and I still had to make a stop at the front desk. This kind of technological glitch can be frustrating, especially when it raises expectations of convenience that are not met.

Moreover, the room itself had some issues that impacted my comfort. When I first entered, I noticed that the AC was turned off, and it took a considerable amount of time for the room to cool down to a comfortable temperature. What's more, the thermostat on the wall was non-functional, which meant I had to manually adjust the AC unit to regulate the temperature in the room. Such inconveniences may seem minor, but they can add up and affect the overall satisfaction of the guest.

To be specific, my room was numbered 534, and I encountered these issues during my stay. While I understand that no hotel is perfect, these combined inconveniences left me somewhat dissatisfied with the overall experience.

On a positive note, I must acknowledge the hotel's affordability, especially during periods when other accommodations in Boston can be exorbitantly priced. This is a significant advantage, particularly when traveling on a budget or during peak tourist seasons when hotel rates tend to skyrocket.

While I might consider staying at the Hampton Inn Boston Logan Airport again in the future, primarily due to its affordability during times of high demand in Boston, I would advise potential guests to explore other properties with similar pricing. Addressing the issues mentioned, such as improving staff friendliness and consistency, maintaining amenities in working order, and ensuring the efficiency of technological features, could significantly enhance the overall guest experience and make this hotel a more appealing choice for...