Wyndham Garden Sacramento Airport Natomas — Hotel in Sacramento

I booked a one-night reservation the night of October 11, 2023. I checked in around 8pm and noticed the front desk staff was friendly and the hotel was clean and well maintained. When I left the hotel around 12:30am to pick up a friend from the airport, I was greeted with a homeless lady immediately outside of my room. I was startled but decided to mind my business. By 2:30am, the fire alarm chirped for about 2 seconds before turning off, and then going off again fully at 2:35am for a few minutes. We rushed out of the room to go downstairs and were met again with the homeless lady who was trying to straighten her hair. She was yelling that it was her fault the alarm went off and that everything was fine. I tried calling the front desk to let them know of the homeless woman and her straightener, but he assured me it was a technical difficulty. We tried to go back to sleep but the alarm went off for a third time at 2:43am. At this time, we decided to pack our bags and leave back towards home that was over an hour away. I’m 8 months pregnant and tried to avoid the long drive that late at night but couldn’t relax. We checked out at 3am and the person at the front reassured we would get a refund in the morning from a manager. When I called in the morning to confirm my refund, the manager refused. Ajay, the manager, gave me three options- to stay a free night, to receive a 25% refund or to receive 15,000 points to redeem at any Wyndham. I tried to explain those options didn’t work for me and that I preferred a full refund since my experience was less than optimal. My husband finally got on the phone to explain the situation again, and the manager became irate when we mentioned writing a negative review. The manager yelled at my husband for “threatening“ him and yelled for my husband to not speak out of emotions and to speak like men. The conversation went in circles and I finally grabbed the phone back to explain a second time about the homeless lady and the manager said he would look into it and get back to me. After several hours, Ajay did call me back but offered the same three options as he did in the first call. It’s been a week and I still have not received any kind of reimbursement in any form. Very disappointing and will...

Rooms were clean. Air conditioning was loud and I could not find the manual, the front desk said was in the room, to operate it or the shower. When the AC was on, the room was cool, off it got super hot and there was no telling when the AC would turn back on, just so happens I was there when the weather was 108-110 those couple of days. I ordered nachos from the "restaurant" um baco bits on chips with cheese and sour cream does not a nacho make people! When I tried to use the shower I assumed one side was hot water the other cold, I was wrong. After several minutes I called the front desk was told to "read the manual" could not fid the manual. They sent someone up, the maintenance person showed me how their showers worked. I assumed the room was pre-paid, as I used a travel agent, it was not I received a charge to my card several days later, it was not even the card I booked the room with. There was a fund raiser using the banquet space so there was no parking on the first night I was there, the staff had to move one of their cars for me to park, the space was hard to get into, but I certainly appreciated the gesture. The room was not cleaned the entire time I was there, the day I was to check out, housekeeping tried to enter the room at 8 am. Good thing I had the extra lock on the door, but woke me up for sure. If they improve their restaurant menu, do something about the AC units and provide instruction on how to use the AC and actually have a "manual" in the room giving details how to use the TV, AC, shower, coffee maker, services the hotel provides etc, I would increase my...

Their manager Alexis genuinely tried to make our stay great, and for that I’m so appreciative.

Despite her efforts, nothing about this stay was convenient nor easy.

For an “airport” hotel, their airport shuttle seems to only accommodate airline employees. Everyone else, plan to ride share.

Don’t plan for bag check if you’re there early.

The promoted “breakfast” as a perk on the aftershock bundle site was a joke for $13 every morning.

Had to continually beg for more consumables like Kleenex, toilet paper, and coffee cups, even after room servicing.

Double room layout is weird and not private if you’re sharing with a friend. A sliding barn door separates sleeping area from the entry way - which includes toilet, shower, coffee maker, and clothes storage. Simple tasks like making your morning coffee requires preplanned strategy. Absolute madness.

Here’s the worst part, and this seems to be a Wyndham thing as this is the 2nd time at a Wyndham this has happened. Random and inexplicable charges will show up on your card on file each night. When asking staff about these charges, we were told they would be “moved” and will be “pending” until after our stay. Total charges “pending” were over $1000 for a five night prepaid stay. When explaining that we can’t spend that money if it’s held as “pending”, staff gave a canned response that it’s just “pending” and won’t post.

This hotel has so much potential, and you can tell their management genuinely care, but their efforts don’t outweigh the nonsense and hassles not experienced at other...