Quality Inn St. Augustine Outlet Mall — Hotel in Saint Augustine

We pulled into the Holiday Inn to get a room, which had been advertised at $117 on multiple sites. When I went inside, the host said they were $169 plus fees, which would bring the total over $180. When I asked about the $117 rooms, he said that was an app deal and he didn't have access to that. I wont deal with someone like that, so we won't to the Quality Inn, where rooms were advertised at $78, and whaddaya know... they were priced as advertised. The only real negatives we read were about the crappy breakfast offerings, but we figure we could save $80, and eat a real breakfast anyways.

Check in was quick, easy and friendly. The room was easy to find, and easy to access, since it was an exterior entry type hotel. The room was dated, with many obvious wall and ceiling patches, but the room seemed like it had been updated with a modern sink, fake wood floors (no carpet!) And fresh wall coverings.

SIDE NOTE.... someone reading this needs to hear this... I like loud exhaust, but if you have this type of vehicle, please do NOT back into your space, right in front of the rooms, then let your truck idle for 15 minutes before finally leaving. Just accept that you should park on the other side of the lot, and walk the extra 30 ft.

Once inside, the room was clean, but stuffy (as is usually the case when they won't run the AC on an empty room). It took a couple of hours for the room to finally cool and the humidity to drop below 110%. I'm 6'5" and was pleasantly surprised to find a shower with a head mounted high enough for me to stand under. IYKYK.

We had 2 beds. One mattress was OK, the other apparently had an elephant sleep on it, since it had a huge dip in it. The covers were a combination of a sheet, a thick comforter and a top blanket. I can sleep almost anywhere, but had a hard time as I was either freezing, or sweating. The AC seemed to have a long off cycle that let the room warm up too much before kicking back on.

I was super mad to go to the vending machine and pay $1, expecting a 20 oz Dasani, for it to spit out a 16 oz members mark purified water. These things cost like $.09 each and taste worse than the Dasani I expected. At least put a piece of tape on the button so I know what I'm getting.

The room ended up being way too bright, and loud. Being an older hotel, there's a lot of noise that can be heard from people coming and going that i don't hear in more modern hotels. And the window coverings let in a lot of ambient light from the 1 billion candle power lights in the parking lot. Seriously, I get security lighting, but this was a bit much.

So, to sum it up, the room cost half of what their neighbor cost, which covers the cost of a better breakfast. The room was just ok... clean linens, clean towels, clean bathroom, but in need of new mattresses. If youre sensitive to noise and light, maybe room 119...

Was not happy wasn't the greatest enjoyable stay at all stayed in room 121 its a slight upgrade from a motel 6 they changed names its sad that the name does not live up to its standard at all there's no quality about this motel first thing why do people leave good reviews is beyond me and saying beds are comfortable no way not for sensitive light sleepers but my spouse isnt as sensitive as me and he'll sleep anywhere he can stretch his legs and is a sound sleeper but even he complained that bed was bouncy and hard and uncomfortable u can feel bed springs and he tossed and turned all night not getting good sleep and the door didn't close correctly you could see the light coming through gaps bottom and side so heat was coming in I could feel warm draft making the ac work extra and constantly the cleaning solution used to clean floors (and or bug solution)probably to keep bugs away from entering through cracks from door was so strong chemical smelling and it made me nauseous I could hardly fall asleep the beds are the most uncomfortable bouncy it just ruined my vacation and joy of coming here as I didn't get good sleep ( we came for the 4th of July fireworks show )as I could hardly get any sleep I had to sleep separately bed from my spouse because every time he moved it felt like I was on a trampoline and wake up extremely dissapointed that I couldn't sleep next to him 2 nights I had to put pillows under me after waking up middle of night after going to separate bed and extremely uncomfortable pain which helped somewhat but was still uncomfortable woke up with extremely sore back and everything hurting pillows were very small but at least a little soft still glad I brought my own pillow wish they had beds that were better also complete torture Also the sink was clogged up the toilet wasn't flushing had to call maintenance and they come right away but didn't unclog sink blamed me that I had the sink stopper down which I made sure It wasn't I checked several times and the toilet worked somewhat but still wasn't flushing properly after he left saying it was fixed fridge froze my food and fruit that wasn't supposed to freeze and had to throw away as it was ruined because temperature dial was gone so couldn't turn the temperature down

The ac worked but was very dirty

The parking lot I had to be careful how I drove and parked because of the potholes in the middle of lot I really wanted to go somewhere else but everything was booked ughh never staying at a quality inn ever not even worth the $200 ...

If I could have this would be 0 stars!! These reviews cannot be for this Comfort -- but probably the one a block away. When I arrived I checked in - no issue there. The desk clerk was hard of hearing thought or just pretended she could not hear. Once in the room I noticed the A/C was not working. Maintenance came up and lowered the temp to 60 to make it work, I left for a few hours and upon return my keys would not work. I went back to the office and the Keys were re-programmed. Still not working -- back to the office again. She had to close the office and come up to take the lock apart to change the battery. That's when I noticed someone outside my door watching and smoking marijuana. Management asked her to leave if she was not a guest. She did not leave. but stayed outside my door and of course the door was open-- the whole time until management decided they could not fix the door. They gave me a filthy smoking room-- i informed that I have respiratory issues and I could not stay in a smoking room but it was the last room and they would not provide a refund. I had to clean the floors. in this room and I brought the towels that I used to clean those floors to the front desk so they could see. as they were sticky and so dirty in addition to many other sanitary issues in this room. I am very disappointed in the comfort inns now and will never stay at another. My thought is that these reviews are for the other--nice comfort just a block away. I don't see how anyway would rate this place like they did. It's an old not well maintained building and even the breakfast area had an awful odor. 0 stars--worst...