KAY Outlet — Local services in Saint Augustine

I visited this store for warranty work on a relatively inexpensive infinity ring for my wife as the ring lost one of its stones. My understanding was the warranty covered the repair at no cost. The store reached out to me with an estimate for repair costs and I told them I would have to discuss with my wife because we weren't expecting to pay anything. In our research, the cost of the ring was closely comparable with the cost of the work, about 150$. I called back to the wrong location, in error, prepared to order a new ring if this was the case. The person I spoke with confirmed that it should be no cost to me. She said she would send someone at the Outlets location an email and that I should call them and explain. I then called the right location, at the outlets, and explained that I spoke with someone that said the warranty should cover the costs. At that point, the person on the phone agreed and sent it off to be fixed under warranty. This week I received a call that the ring was back and that it would cost $150 to pick it up. It was later explained by the manager that it was the cost with the warranty. I at no point authorized it to be fixed for any cost. I decided that fighting this was pointless and I just wanted my ring. I went in today to get it and the person checking me out told me that the confusion came from my wife calling in to authorize the work being done at the $150 cost. I called my wife when I left and she said that never happened. She didn't even know the location I went to. I would not have paid a dollar amount equivalent to a new ring to fix an old one. Additionally, if single sourced stones costs as much as a full ring to fix, having a second ring would have lessened the costs of potential fixes in the future. I am extremely disheartened about the entire experience. I hope this review saves someone else from having a...

I had an issue ordering a ring online. Unfortunately, the ring did not match the description that was online. Customer service via text and on the phone was limited and not very helpful. I arrived at the store, and Jim helped me and he was phenomenal. He was able to help me sort everything out, put eyes on the piece of jewelry that I Bought, and it was exactly what I wanted. He was able to walk me through everything as well as sending the ring out and getting it sized. He definitely made the difference in my shopping experience...

Mandy was so awesome she looked out for me and my wife! I lost my wedding ring a few months and I only had it for 6 months. I’ve been sick about it and never thought I would find one perfect ring again. Mandyy helped me find exactly What I wanted and it fits my hand perfect. I would recommended Mandy for all of your jewelry needs. She was so precessional and polite! Thanks Mandy you really made one of the saddest days of my life ( today is the day my dad passed 8 years ago) one of...