La Quinta Inn & Suites by Wyndham Salisbury — Hotel in Salisbury

Stay aware from this hotel. While the location is ideal for anyone visiting Salisbury University everything else regarding this hotel in terms of customer service, accomodations and leadership from their GM is horrible. I booked this hotel for my wife and son to stay one night because of it' proximity to Salisbury University. After driving 3 hours they arrived to check in after 9pm. The front desk employee explained to my wife (later over the phone with me), he was very busy and checked someone else into our room and used our credit card. My wife and son had to wait 15 minutes for him to sort this out and give them a room. Check in was stressful to say the least especially after they drove 3 hours. Before entering the room the hotel was undergoing construction, which was never placed on their website to inform guests. Upon entering the room the carpet had stains in multiple locations, blue cable wire rolled up in the corner, and paint peeling off the walls. My wife and son were so tired from driving they went right to bed. They facetimed me to show me the room. It was gross and not up to the standards of a Wyndham product. I address this with the person at the front desk that night via phone. He apologized for his mistake for checking someone into our room with according to him "a similar last name" and using my credit card. I shared that I would address the matter with his General Manager the next day. He provided her name, April Timmons. The next day I called the hotel at 3pm because I could not break away from my work schedule. A woman answered "Thank you for calling LaQuinta Inn & Suites by Wyndham Salisbury how can I help you?" The person never providing her name which was odd for a hotel. I asked politely if I could speak to the GM. The woman asked what is this about. I shared that my wife and son had an issue with their stay last night. She immediately placed me on hold and then returned to the phone and said can I have your last name. I found this conversation to be odd especially in the hospitality field. I had a hunch that maybe I was speaking to the GM. Long and behold when I asked if she was the GM and she said yes. I shared my last name with her and began to share what happened including what the front desk employee shared with me and my wife on how he mistakenly used my credit card to check someone else into a room. The GM, Ms. Timmons, quickly was on a defensive tone and said that she spoke to the employee this morning and apparently he did not explain what he did correctly to my me and my wife, who are new customers that never stayed at this hotel and are paying for a room for one night. Again, very bizarre approach and reaction from a GM. I then began to explain that when my wife and son checked into the hotel room they were welcomed with stained carpets, peeling paint on the walls, and a blue cable wire rolled up in the corner of the room coming from the wall and the hotel undergoing construction. Right away the GM cut me off and said did they report this to housekeeping or the front desk. I said they did not because they were exhausted from their 3 hour drive and wanted to get to sleep because they had to be up very early for their Salisbury U visit. I then tried to explain that I shared this information with the front desk person last night over the phone when it happened so that my son and wife could get to bed. As I explained this the GM's tone was condescending and defensive, almost like I was bothering her with my complaint. At that point, I said to her that I believe our stay ought to be discounted for the terrible service, accomodations, and mix up with check in. Her attitude was nothing professional to say in the least. I told her that I will be calling corporate to make a complaint and we will never stay at that hotel again let alone a Wyndham. She said, 'that's fine, because they will just send the complaint to me. Have a nice day and hung up."

AVOID THIS HOTEL AT ALL COSTS. I will be filing a complaint via through corporate as well as the Better...

This is going to be a long review! I was suppose to have a Vow Renewal there back in June 2021! I first reached out them back in 2019 I booked with the coordinator named Wendy, I signed the contract gave her my $500.00 deposit, to hold my date. I called around March to arrange my tasting I was then informed that Wendy was no longer there and that Travis was taking over, I meet with Travis we had our tasting which was great! Travis then informed me that Wendy included things in my contract that she shouldn’t have but he was going to honor our contract, then COVID-19 happened, I postponed our renewal from June 2020 to June 2021. I contacted the hotel about having my father in law’s repass there, while I was on the phone I checked on my new date , I was informed by Ebony that my date wasn’t in their book, she then stated how it was my fault that I didn’t call, and Travis is no longer there, but I will speak to my manager Greg too see if anything could be done! After a week of not hearing from anyone I called the hotel and asked for Greg I had to leave a message, 2 days later I called back I finally was able to speak with Greg, he informed that there was nothing he could do about my date! But the date is available if I wanted to book it! I then stated I have emails from Travis confirming my new date I was asked to forward them to him, which I did magically he could now help! I was suppose to receive a call back, which never happened so I went up to the hotel, magically Greg was there, we spoke he told me that since my date was in June we should meet up again in January to go over all the details! I reached back out to Greg January 18,2021 my email no response, I called and left messages no response! I spoke with Darron who is in charge of booking blocks of rooms there this is the only part that went right!!!! My block of rooms were correct! The staff couldn’t understand why Greg wasn’t getting back to me, they apologized so on and so forth. Magically I receive a call from Greg he stated that they no longer offered catering and that my price could go up, I then asked why wasn’t I informed of this, he told me I should have called to see if any changes have been made, I asked so it’s the brides responsibility to make sure you do your job, this is why brides book places like this! I then stated I am paying the amount which is on my contract! Greg then stated well if we don’t have catering I don’t even know if another caterer could use the kitchen, at this point I lost it, I was like I would like a refund of my deposit, the LaQuinta has drop the ball on my event since day one, it’s now January, renewal is in June!!! I must stop the bleeding of I continue to wait and see with you, a lot of vendors won’t be B available it’s wedding season! I was then informed by Greg that my deposit would not be returned to me! They didn’t even offer a hotel credit nothing, I literally gave them $500.00 for 3 plates of food (my tasting) I went to the hotel asked for the name of the regional manager, I was given an email address and phone number and extension! Are you ready for this the email was fake and also the extension!!! I called corporate I was informed that the hotel are all individually owned! There was nothing anyone could do! I had to plan my renewal in 5 months pay for things that I wouldn’t have had to pay if the LaQuinta would have done their job!!! I heard they have another coordinator, good luck to anyone who hires them!!! They cannot be trusted!!!! I know $500.00 Isn’t a lot of money for some, but to just take someone’s money and don’t even try to help is so wrong and underserved! They make you feel like it’s you’re fault, you shouldn’t have trusted them to provide the service that you are paying for shame on you for thinking that would actually do...

I'm not generally one to post reviews unless I had either impeccable service, or if I was exceedingly disappointed. This hotel certainly fell into the latter. Look, I get it...it's a La Quinta Inn in Salisbury, MD. I did not expect an incredible experience. But this was beyond awful...and we paid more than $250 per night with taxes! Insane.

First, upon arriving at the hotel, I couldn't help but notice the unbearable heat and humidity throughout the lobby. But I wasn't sleeping in the lobby, so it wasn't a major concern. However, the stained ceiling tiles in the lobby upon entering should have been an immediate red flag, if that's how the hotel sells itself on first impression.

I asked the man at the front desk where the fitness center is, and he told me it's on the second floor and available 24/7. Excellent.

The next morning, we went to the dining area for breakfast. The heat and humidity were even worse there, to the point where I could feel myself sweating while trying to enjoy breakfast.

Getting off the elevator to head to our room, there was this stench of who-knows-what. The room itself is gross. The bathroom seems to have had a leak or other repair at some point, and the wall was amateurly patched up. The appliances are old and in dire need of a replacement. The one redeeming quality was that the beds appeared to be clean--although, they don't appear to be queen-sized beds, but full-sized.

The next day, I went up to the fitness center. Photos are attached. If you look at the photos on their website, you'll notice quite a difference! Not only was the glass on the door broken, some of the equipment broken, but there was also a seemingly used toilet just stored off to the side. Not exactly an inviting place to exercise! Photos of the "fitness center" are attached.

Later, I inquired at the front desk about the pool, and I was told that it's non-operational due to renovations ongoing since November 2021. The woman explained that this information is posted on their website, and that the third-party sites are also aware. There would be no compensation for the fact that my children were unable to use a pool. Photos of the pool remain posted on the website as a selling point, so it does seem a little dishonest. Plus, just a quick look at Trip Advisor, and it states (as of this post): "guests have access to an indoor pool and a fitness center during their stay." Kayak states, "It provides a fitness center, as well as a 24-hour business centre, an indoor pool and a 24-hour reception." Orbitz, Trip.com, Booking.com, and many others state that the hotel offers a pool. The hotel can blame the third-party sites all they want, but ultimately, the responsibility lies solely with them to ensure the accuracy of their advertisements. Again, the fact that the pool is still shown in a couple photos on their website is deceptive.

In the lobby, items just seemed to be placed anywhere and left for hours and days at a time. There was a giant (not being used) floor fan as well as unused wet floor signs stored alongside a wall in the lobby. Later on, an empty floor mop and bucket were left along a different wall.

Check out the plethora of other recent negative reviews on Yelp, TripAdvisor, Google Reviews, etc., and take them as truth. Most of the front staff was at least friendly and hospitable, so that along with the beds that appeared clean (although other reviewers would strongly disagree with even that opinion) give the hotel a measly one star versus zero. This place is thoroughly disgusting. It's exactly what I would expect for a $59/night motel off the highway...not a $250+/night hotel. I will never stay at a Wyndham or La Quinta Inn again, and I strongly recommend you...