Hilton Garden Inn Salt Lake City Airport — Hotel in Salt Lake City

The hotel overall is clean and decently priced. It has a nice gym, a (small) pool, great friendly staff as well as a decent restaurant in the lobby. The rooms are adequate for a short length stay. The location is a 50/50 split, its very far from anything meaningful in terms of shops or restaurants, but it is very conveniently located close to a freeway onramp which will get you going to wherever you are traveling to quickly and efficiently, and of course very close to the airport which is great!

I have only stayed at two Garden Inns and I have to say that I do not fully understand who this type of hotel is aimed at. I only stayed here during my business trip because pretty much all other hiltons were booked out during my time here. There doesn’t appear to be any added value for some of the things you give up…such as the lack of all day coffee service, no free basic breakfast to get you going quickly and no jacuzzi. The restaurant is okay, however I rather eat at a nicer establishment for the same price. The rooms are completely average and match any other hotel in this price range.

Based on the above I assume this must be aimed at an on the road traveler looking for one or two nights max, or someone who has a long layover and needs to be near the airport, doesn’t want to bother leaving the hotel for food and just needs basic accommodations for a short stay.

Both Embassy Suites and Home2Suites (even DoubleTree) on both ends of the spectrum are much greater value in my opinion.

One thing that stood out to me more than it has in any of my hotel stays in many years, is the insanely loud doors. The metal frame & heavy doors don’t play well with the poorly (?) adjusted closing mechanism… combine that with inconsiderate humans, and you are being woken up late and early into your night sleep with LOUD SLAMS of doors all throughout the hotel. I am not kidding when I say that this overshadowed the entire experience at this hotel and made it unbearable. I was unfortunate enough to have people in some 3 or 4 different rooms who got up multiple nights in a row as early as 4am and would let their doors slam shut at 4:15/4:21… then again others at 5:30 am, and so forth… some nights people who get to their rooms as late as past 1am, ripping you out of your sleep as these doors slam shut in a above than acceptable noise levels.

I have stayed at countless Hilton’s and Mariotts, but only 2 Garden Inns, one in Flagstaff AZ and this one, which has a serious door issue!!

One last thing… Mosquitos… the windows don’t even open and yet I found and killed 9 of them in my room over my stay. Extremely unpleasant.

I do want to end this rant of a review on the positive notes and reiterate that the Staff is awesome! Super polite and very friendly. The gym is clean and in great shape. The location for travelers specifically is fantastic! Thank you but I will never see...

Stayed here over valentine's weekend with my wife. When we showed up we found out that the King Suite we had booked wasn't available and were offered something else instead. I wasn't pleased with this at all, but the guy at the desk (Christian) said he'd do what he could to look into it. I left to go grab some lunch and by the time we were back he'd managed to get it all sorted out. As I booked the thing through Expedia and not through the hotel directly, I actually can't fault them for this and Christian kept his head on straight and handled the situation great. By all accounts he did a great job and I just wanted to call that out before going negative.

So the restaurant wasn't open at all. I guess the hours for it are only week days, which seems sort of weird but I'm sure there's a reason here. But when I'm told that everything is booked up in the building for the weekend, why wouldn't you open the thing up for a holiday weekend where your building is booked solid? Seems strange. Stranger still is that the smell of grease and oil from the kitchen just wafts out into the lobby as you walk by it, so maybe not sure if I'd want to eat here anyway. You can see right back into the kitchen and see it needs work on cleanliness.

Carpets were looking pretty haggard and the area out by the restrooms (which we had to use while initially waiting on our room) looked pretty banged up with tables left uncleaned, rugs looking worn down, and parts of drywall missing. Probably nitpicks to other people though.

So we get up to our room and it looks fine. I liked the space and the bed was fine. There's a separate shower and tub so we decide to take advantage of the tub for a good soak because its huge. My wife fills it up and there's a bunch of stuff floating in the water including hair. Looked like it hadn't been cleaned between stays. Shower leaked pretty badly, I normally throw a towel down to keep myself from slipping which is good, because without it the floor of the bathroom could have been an issue.

As I said before, the bed was fine but there was something in the room that was causing the air to kick on about every 15 minutes despite the temp not reaching the point where it was needed, and something just kept clicking over and over through out the night. I finally got tired enough by about 1am where it didn't matter any more but that's not a particularly restful sleep.

Overall, this stay was.... fine. Nothing really huge to put in the good column or the bad column. But I've stayed at a few others in this chain and found just about every one of them to have performed and presented better than this one. But they're the kind of problems that could probably be fixed in a weekend once everything opens back up so I wouldn't worry about...

If I could rate this 0 stars I would. I honestly don't even know where to start! Me & my fiancé were planning on having our wedding here in the Wasatch ballroom. We were dealing with Brit Whithead first, who basically told us everything we wanted to hear, the price was in our budget and she said it came with all linens (in our color), we did not need a dance floor, good prices on rooms for our guests for after, said it was accommodate 120 ppl, and much more. I tried to contact her for about a week to sign a contract, I got no response. I ended up getting a response from "the new sales manager" Julie Lenoch who was very nice (so I thought), had us come in and go over everything because Brit didn't have our paper work in the system or anywhere. Turns out, the linens were only black and white, they wanted me to rent the smallest size dance floor for 700$, only can fit up to 80 ppl & than had the nerve as I was crying to tell me "you need to calm down" and then told me that we should not invite kids because they didn't want them running around the building which is utterly ridiculous of her too say. My mom asked her if she could talk to her GM to try and come up with some type of agreement to accommodate the price since the circumstance was their fault in the first place. She said she was gonna email me within the next week after she talked to him, here we are 3 weeks later and haven't gotten one reply from her, which is totally unprofessional of her to do. I am very disappointed in them and the type of business/service they tried to provide me with. Thank goodness I found a venue with...