Extended Stay America Suites- San Diego - Mission Valley - Stadium — Hotel in San Diego

I had 3 different reservations at the hotel. First was 9/22 - 9/24. then 9/24 - 10/2, then 10/2 - 10/4. I was only in this hotel or any other because I just moved here and my apartment I am in now wasn't ready.

9/22 - I informed the front desk...DO NOT CLEAN my room at anytime. I did this because things come up missing when rooms are cleaned. Wasn't an issue until 10/3. I come back and my room was clean. First off, I didn't authorize any employee for that hotel to be in my room at anytime. No matter what any laws or regulations state.

I go to my room and the sheet on the bed is turned inside out. Ok this brings up two things....one they didn't clean the sheet and turned it inside out. Two....when they got hopefully a clean sheet they didn't pay attention that it was turned inside out. I did pull of the pillows, blanket and cover sheet and check the bed entirely

9/24 - Went to check out before 7am. The overnight guy didn't know how to extend my stay. Ok. I've worked in hospitality industry for over 6 1/2 years and one of the training you get is to learn how to extend a guests stay. Wasn't happy because I had to make another reservation and the rate was more

9/30 - 10/3 - they advertise muffins and breakfast bars....they was out of the muffins for those days. Plus, only had one flavor for the breakfast bars. Ok, GM of this hotel....what's up with that. This all falls on you sir/mam. It's your job as the GM to make sure your guests are taken care of

Each day I took towels (bath and hand) and wash rags to front desk and ad asked if I could get X number of towels, X number of hand towels and X number of washcloths. Ok, I know this maybe nit picking but nobody there except one lady could count. When a guest asks for certain number, make sure the guests gets the EXACT number....its called customer service

One morning I was out for a walk before work. I walked around the parking lot this morning instead of venturing on the normal walk. Here I see the front desk representative outside with rags and cleaning solution cleaning off a red automobile. I go inside and sure enough it was him. There was no note or anything on the front desk about the employee being away.

Then I ask him for a roll of TP and he looks and comes back and says they was out. I call BS, because working in hospitality TP is a necessity. That morning after the 7am person was there I asked for a roll and she reaches under the front desk and hands me one.

There was a few times the front desk representative saw me as they was going away to do something, but wasn't acknowledged or anything. I'm sorry but customer service is lacking BIG TIME with the entire staff and starts at the top.

On 10/2, the front desk informed me that she canceled my reservation 10/2 - 10/4. She would just extend the current stay. I'm looking at my bills from time there....I have 3 sep bills...not 2.

Lastly, I brought things to corporate's attention on 10/3. On 10/4, the front desk hands me an envelope with a one night comp certificate. Seriously, one night? No note or phone call from the GM or corporate! Business ethics, conduct and customer service is a 1 here at this hotel. The stay overall, was ok. The room had a musty smell right when you'd walk in, but no bed bugs, no mildew...

There are only one star because the suite is a slumber hole! I wouldn't rate them on their rooms nor the service with no stars. It totally sucks here. I've been here since last Tuesday and they changed my sheets Thursday after I went to the front desk to ask them. They told me housekeeping does it every 2 weeks. My sheets haven't been changed since except for today and today is Wednesday. I had to go to my property manager and explained to them what is going on. I showed him the pictures of which I will explain to you shortly. They told my manager that they would have it cleaned yesterday, but they didn't. They told my manager they do it every week. Now they're going to charge my property manager every 3rd day until I check out next Tuesday. They have no pots or pans for you to have them in your room if you want to cook something. The 1st picture is the bed is tearing apart underneath. The 2nd picture is the paint coming off the wall because of the "so called recliner." The3rd and 5th pictures are old furniture. The 4th and 6th pictures are old chairs with something on them. The next picture is something on the floor in the bathroom under the counter. The next picture is paint coming off the tub. The next picture is the 10 point room cleaning process. What a joke! The next picture of the curtains is the closet. The next picture is my daughter came to visit me and when she sat on the bed, the bed went up in the air and this fell off. The next picture is how old the lamp is and two lights are burned out in the lamps. The next picture is old cutains that is coming off the rack. The next picture is the.kitchen. Really?! The next picture is rust on the counter top. The last picture is the broken and bent towel rack. This is the 3rd room they had to put me in. The 1st one, the refrigerator didn't work because I'm a diabetic and my insulin got hot overnight and I had to put them in the freezer to keep from throwing away. The 2nd room the AC didn't work and this is the 3rd room. Just feaking horrible! Also they have only 2 housekeepers in the whole hotel and training a 3rd one. So if you ever decide to stay at the Extended Stay America off of Aero drive in San Diego, I advice you to go to a 4 star hotel. Also they don't serve...

Good: bed and location. Bad: Thankfully the family is being a good sport about this. We'll laugh about this place for generations. A place can be a budget hotel and still be nice. This felt like they designed the stay to feel like a budget comedy.

Bad stench when entering the elevator that continues into the halls, if you can exit the elevator. We sat there waiting in the elevator confused if we were trapped. Had to push the open door button for it to wake up and let us out. (Later trips were fine.)

The room doesn't appear to have effective ventilation. Take a shower and no fan activates to remove the vapor. Eventually it seeps into the main room, creating a humid sticky environment. The AC worked and dehumidified with time. Then when we clicked just 2 degrees higher the heater turned on and flooded the room with a burning smell. Thankfully the windows can be slightly cracked open. Otherwise we had to choose between burning or hallway smell.

Electrical: oh my! Tried to charge the phones for the night. But the center console only powers the USB and electrical socket if the light is on. So much laughter at this point. If you need your phone charged by morning, hope you can sleep with the lights on. :) (Just the center console. Wall sockets were fine.) I tapped the console power cord and the lights flickered. Yikes.

And the lights themselves ... it's like they picked a light spectrum to make the room feel sterile. Feels like a lab room inside. Add to that there's no bed skirts. You see the cold steel frames holding the mattress. Reminds me of a camp dorm.

Went to fix some food. It's an extended stay after all. No dishes, cookware, or anything. Have to ask for those things. Okay, I can see some reason behind that. Asked at the lobby and was told there was none until morning. It appears we have to come back down in the morning and ask for equipment we need to use the kitchen.

When I do come down in the morning, I expect it will be to cancel my stay.

UPDATE: Make sure the fridge is on. Ours was turned off and didn't notice until everything was bad in the morning. Actually, if it's off when you arrive then it's already too late. Can take 24 hours from ambient before a fridge has cooled enough be safe to...