Hotel Elan San Jose — Hotel in San Jose

OMG!!!!! Unfortunately i cant post video on here but here is my experience with Elan Hotel San Jose, I woke up into their construction next unit upstairs, the walls are super thin and my whole room was shaking on every hammer that hits the wall! I was sick and trying to get sleep, i went to the lobby and complained how come this they allow such thing in morning time ,in the next room and dont even give anybody a warning. Later found to be the manager, immediately was offended on my complaint. She did not even apologized and said well we can change your room if you want. I said sure i want to but i also would like a refund or partial refund at least for the inconvenience. She responded by giving me options of checking out or change the room!!! I thats fine just change the room. I was handed the key and before i leave the lobby i asked the other front desk there if there is an email for feedbacks. The manager heard that immediately got up and started yelling; “ get out, you are not getting a room here, leave now”. She started to following me i tried to rush to my car for a safe place, another coworker responded there after hearing her yelling like that. She start saying some things in a foreign language to him, then he physically stoped me, and said you need to go back to the lobby and we check out now. I immediately complied and did so. I was scared for my life at that point. They refused to gave names , owner name , license information, or anything to me. I have never been treated like this in my life. I have file official complaints because i have most of this on tape, and planning to pursue personal litigation, against the manager and the worker. Thank you for hearing my voice everyone and avoid this place...

Thank you for your service at this hotel I really wish they will accommodate more of the handicapped people I wish they had updated the whole rooms instead of just the bathrooms the closets had no space to hang your clothes and also they should have coffee pots microwaves and also better cleaning I do not like that you check in at 3:00 p.m. and have to leave at 11:00 a.m. the next morning the price is too high or what they're asking for and how many hours you can be there do you have to pay an extra $30 for being there early it should be the same as other all hotels that let you check in at any time and when you already paid they would want you to make 100.00 deposit that is very unfair for the time that they give you to stay there the service with the front desk management was very excellent in professional but otherwise making people leave when they're handicap and take their time yes they do give you more time but as far as the room everything needs to be updated and also more pillows and comforters they are very thin and also even when you put the heat on it still is cold for a thin throw blanket. Please lower the price and also update the whole rooms it's sad that you cannot have any visitors and then you have to pay all that money for a room that you cannot check into until 3:00 p.m. and have to leave at 11 that is not fair at all ! I would like to be accommodated with more hours paying a high price for a room is not...

Unfortunately everything is very expensive in the Bay area, and it is not different with this hotel. Not worth the price. Check in was weird. The lady at the hotel desk asked me three times if I was going to stay alone in the room. One night, coming back from work, I saw a woman offering services in front of the hotel. That is probably the concern of the lady in the front desk. Anyway, the fact that the hotel reception stays locked during the evening, with service being provided through a small window indicates that the employees think this place is insecure. I have to say, though, that I didn't witness anything dangerous or different from what can be seen these days at any place in the Bay area.

The room was dirty. Bed sheets had stains. The bathroom floor had woman hair on the floor. Bed sheets and curtains had tears. Overall very bad conservation of the room.

Cleaning service was promised for every other day, but they provided service everyday, which was a surprise. Very few amenities were provided in the bathroom, so I needed to buy some stuff at a nearby...