La Quinta Inn & Suites by Wyndham San Marcos Outlet Mall — Hotel in San Marcos

I was recently on a business trip to the San Marcos area, and I was looking for a newer hotel with quality service because I would be spending time there more frequently and I wanted a friendly, well-managed place to stay often in the near future. As I walked in, the unshaven, untucked, very unfriendly clerk (Tristin) was sitting down and watching movies on his computer. I said hello, and stated that I had a reservation. He coldly asked for my I.D. without even saying hello, so I figured he was just an underpaid kid and didn't give it much thought. I simply asked if he might have a room on the upper floor away from the elevator, and he then said coldly that he would look. Without even looking at the computer, he just handed me a key. I asked him where the room was located. He stated with a real smart aleck tone..."I don't know, I don't stay here". I asked if he had a map of the property, and he said no. I said that I had a lot of bags to carry, so I preferred not to park too far away from the side where the room might be located and then have to try and locate it. He acted like he could care less, so at this point I asked if a manager was on duty and he said no again. I have stayed at many hotels over the years, and I have encountered some pretty sorry employees, but this kid was one of the worst I have ever run across. I told him that he had a bad attitude (especially for the hospitality industry), and I expressed to him that I would be talking to the general manager the next morning. He acted as though he didn't care whatsoever, so I went to my room to spend the night because it was non-refundable or else I would have simply asked for my money back and left. Upon checkout the next morning, I asked to speak to the manager. The manager (Justin) came out and I shook his hand before explaining the situation that had occurred the previous night. Instead of immediately apologizing for my inconvenience, and for my bad experience, he stated that he was already aware that I would be asking for him, because Tristin had already told him that I was not happy. It was pretty obvious the source of the problem was with the manager himself. I told him that I was a Diamond Rewards member of Wyndham hotels (I have spent over $120K with this chain), and he seemed to care less. Not only was this manager with the big diamond earstud making excuses for everything (including the computer supposedly being down the night before to justify why Tristin didn't bother to look for another room for me, but he said he would look at the cameras to view the interaction between us as if I was an employee to be reprimanded as well. He stated that he had been doing this for 20 years (which is what? poorly managing low level hotel properties and staffing them with any smart aleck kid with a pulse?) This moron doesn't quite get the concept of exceptional customer service, and the fact that it is so much easier to get more business out of existing happy customers than to try get all new customers every day. The result is that these idiots completely ruined my stay with just pure bad attitudes when it is soooooo easy to just be friendly!!! Why do so many companies hire people that run off all their customers? It makes NO SENSE!!! I definitely won't be back and I will tell everyone I know just how bad...

I visited this hotel in January for a youth football tournament that I had booked weeks before. When we arrived we were placed in a room and just as soon as we got settled to fall asleep my elderly mother felt something biting her. We werent able to see anything so we said we would just address it the next morning. She got another bite and we all were awaken and helped search her area of the bed. There were bugs that were crawling, we were able to video them and take pictures. My mother broke out in welps and blisters all over her face and arms. They changed our room but, I have been trying to reach the General manager Victor since that time(January 2024) and they refuse to return any of my calls or emails. They have their workers trained to only take messages, if they actually take the information down at all. The manager that night Amber was helpful with switching the room quickly but she was absolutely no help after the fact each time that I spoke with her she stated they never had this issue before. Come to find out later that she had only been there for a few weeks. I was informed by a worker that this place has had a toxic mold issue and also bed bug on the exact floor and room near where we were. We were not moved to a different floor we were moved a few doors down. This hotel allows pets but I also found out that guest sneek pets to avoid paying the fee, and staying on the pet floor in the rooms so there could have been something the pet picked up and left in the bed. If we had not been made aware of the bed bug issues, there wouldn't have been a big issue other than my mother's medical, but bed bugs are now an issue in my home even after carefully monitoring and leaving the luggage and immediately washing all our cloths in hot water. I have Never in my life experienced this and I am completely upset in the way this hotel has handled an elderly woman and her medical needs. My mom visited the Urgent care as soon as we returned to our home town and was percribed several medications including a steroid and antibiotics to help with the blisters and itching that she was experiencing for several weeks after the visit. I have waited and given Victor and any other member of management well enough time to address this and we have been ignored, this leaves me no choice but to place this VERY TRUTHFUL review for Laquinta Inn San Marcos, Texas Outlet location. DO NOT STAY HERE despite the great reviews, I thought this was a great place to stay...

If you are handicapped do not go to this motel. There are handicapped parking spaces out front but all of them were blocked off with cones when we arrived. That was just the beginning of one disaster after another. Let me explain.... I reserved a 1st floor handicapped room through the main La Quinta phone number. When we arrived in San Marcos the lady at the desk was very busy visiting with some of her friends. When she found a good stopping point she asked how she could help me. I explained that I reserved a first floor room. She said I was assigned to a third floor room. Lady at desk said there was no notation of that 1st floor request on my reservation. She finally changed me to a first-floor room. We went there and unpacked everything and then, 30 minutes later, realized the lock was broken on the door to the room (i.e. there was no way to lock the door). We asked lady at desk for another room. She told us to move to a room on second floor. We had to pack our belongings and move our own bags to the new room. This is very difficult for one who uses a walker. We went to second floor room and found that the shower was not designed for handicapped folks and that some idiot had waxed the bathroom floor. It was slippery as anything. We walked back to the lady at desk and told her about the problems. She said that room was our only choice. Therefore, 1 hour after checking in, we found ourselves stuck in a room with towels spread all over the bathroom floor because it was very, very slippery. We asked to speak to the manager and were told he would not be on site until the next day. Now 1 hour after our arrival we were in a room on the second floor and very, very, very unhappy with this La Quinta motel. The next morning we told the manager about our rigorous "run around" the night before and his lack of concern for handicapped guests was very apparent. It is very disorganized at this La Quinta. I would never recommend this hotel to anyone who is handicapped. There is an older LaQuinta here in San Marcos which is also on 35 and, if you are handicapped, I would certainly recommend you stay there. They have handicapped parking spots, have plenty of first floor rooms and bathrooms that are handicapped friendly. from Yahoo...