Hampton Inn Los Angeles/Santa Clarita — Hotel in Santa Clarita

As a seasoned traveler and Hilton Diamond Member, I've come to expect a certain standard of service and accommodation from the illustrious brand, a standard that the Hampton Inn Los Angeles/Santa Clarita sadly did not meet during my recent visit.

To start, the state of the amenities left much to be desired. The hotel lacked the conscientious upkeep usually present in Hilton properties. On a practical level, this presented a plethora of issues. From the empty shower gel dispenser that remained unfilled despite repeated requests to the problematic room door gasket, the weary thermostat, and the incessantly loud HVAC, my experience was tainted by avoidable inconveniences.

Furthermore, the pivotal breakfast offering, a signature of the Hampton experience, was undeniably a letdown. I was met not with the usual delectable hot breakfast spread but with subpar packaged treats due to a reported 'kitchen issue.' To compound matters, the absence of even oatmeal and the empty coffee dispensers meant my morning started on a sour note. This culinary debacle compelled me to seek sustenance outside the hotel, a situation one doesn't expect when choosing Hampton Inn.

Another considerable source of frustration was the inconsistent room key, which routinely malfunctioned and necessitated frequent trips to the front desk for a remedy. This difficulty was a recurrent inconvenience throughout my stay—similarly, the recurrent absence of pool towels detracted from my enjoyment of the recreational facilities.

Cleaning services were notably absent during my stay, a deficiency that adds to the growing list of disappointments. In a time when cleanliness and hygiene are more critical than ever, such oversight is, frankly, concerning.

The most disheartening aspect of my stay, however, lay in the staff's lackluster demeanor. I did not witness the welcoming nature and courtesy I've come to associate with Hilton properties. Their lack of attentiveness and hospitality suggested a deeper systemic issue at this property and felt like an affront to the hospitality ethos Hilton is renowned for.

In conclusion, this Hampton Inn Los Angeles/Santa Clarita visit has left me considerably disappointed and dissatisfied. This property lacks the pride, attention to detail, and commitment to customer service that makes a stay at a Hilton hotel a joy. I hope that my feedback will catalyze improvement so that future guests can experience the high-quality stay that they, like myself, have come to expect from the...

Don’t trust this property with you credit card information.

Long term stay, six or seven weeks, this property pulled my personal credit card information from a previous stay and charged my personal card for multiple weeks’ worth of room and tax. When I called to have this refunded and charged to my business card, they then aggressively began charging my corporate card for varying amounts for not only the time I had been in house, but also for the remaining weeks of my stay. In total this Hampton Inn charged me over $27,000 for an $8,000 stay, and they did so with no communication whatsoever. On the three occasions I attempted to reach the office manager, I was told she was busy and would call me back. I never received a call back. Instead, I spent 30 minutes on the phone with Hilton Corporate to have the issue rectified.

Upon checkout, they now must refund the additional thousands of dollars they charged for FUTURE dates. $27,000 in charges to my personal card, which they illegally saved from a previous reservation, and to my corporate card. Zero attempts to contact me.

As far at the hotel itself: The front desk staff is too busy watching Instagram reels to proactively assist the guests. The beds are old and largely uncomfortable, and the single pane windows ensure that you hear every word of every conversation and every scream of every child playing four floors below at the pool until 10pm. The rooms don’t have closets; they have hangers stuck to the walls covered by curtains, and a casual glance at the bathroom reveals peeling linoleum with stains that probably predate the MCU.

On a positive note, the omelet isn’t terrible. It’s not good, but it’s technically edible. I wouldn’t speak for the FDA on...

Long term stay, six or seven weeks, this property pulled my personal credit card information from a previous stay and charged my personal card for multiple weeks’ worth of room and tax. When I called to have this refunded and charged to my business card, they then aggressively began charging my corporate card for varying amounts for not only the time I had been in house, but also for the remaining weeks of my stay.||||In total this Hampton Inn charged me over $27,000 for an $8,000 stay, and they did so with no communication whatsoever. On the three occasions I attempted to reach the office manager, I was told she was busy and would call me back. I never received a call back. Instead, I spent 30 minutes on the phone with Hilton Corporate to have the issue rectified. Upon checkout, they now must refund the additional thousands of dollars they charged for FUTURE dates. $27,000 in charges to my personal card, which they illegally saved from a previous reservation, and to my corporate card. Zero attempts to contact me.||||As far at the hotel itself: The front desk staff is too busy watching Instagram reels to proactively assist the guests. The beds are old and largely uncomfortable, and the single pane windows ensure that you hear every word of every conversation and every scream of every child playing four floors below at the pool until 10pm. The rooms don’t have closets; they have hangers stuck to the walls covered by curtains, and a casual glance at the bathroom reveals peeling linoleum with stains that probably predate the MCU. ||||On a positive note, the omelet isn’t terrible. It’s not good, but it’s technically edible. I wouldn’t speak for the FDA on...