Residence Inn by Marriott Decatur Emory Area — Hotel in Scottdale

I have never posted a review in my life. However this experience with worth every moment of my time as this will benefit humanity and prevent any further harm to the public.

Housekeeping is virtually non existent at this location. After a week of no housekeeping, we only started receiving service when we made front desk aware no-one is coming to our room at all.

Their reply was just some strategic response on its only every other day or odd days with light refresher.

Once housekeeping started to get on track for a week, we received a horrible note from one of the housekeepers stating she could not clean our room because there were two baby shirts on our bed.?????

We contacted front desk on our room phone for inquiry on this preposterous process and Daisha, who is the most unprofessional hospitality employee you will meet, completely dismissed our concerns. She would not let us know who the manager was we could escalate concerns to and very careless on her profession.

Finally she contacted Marvin Johnson Jr. the General Manager for this location on three way. Initially I felt a moment of relief because a professional who represents the Marriott brand would surely provide that golden touch of excellence we have received for over 25 years. To my disappointment, that was not the case what so ever.

Marvin was literally a carbon copy of his subordinate front desk liaison by providing the most unprofessional, unhealthy, disgusting customer service you have ever seen in your entire life. I guarantee.

He dismissed our concern. We asked is it process to just skip a room and not service it because of a baby shirt on the bed. He did not respond and said "he would have to look in to it. What else do you want me to do?" After that condescending response I asked for his manager and he would not provide the information. We felt as though this was an imposter that Daisha called to "pretend" they were the General Manager because of the way this person had no apparent presence of conflict resolution training, or emotional intelligence to actively listen to customers to resolve issues.

Before he hung up in my face, he said muttered a threat to us stating he would fix us and call our third party payer, who was paying their bill from home insurance we have while we waited for water damage repairs.

So the next few days, after being customers at this location for 3 weeks, we receive notice that Marvin has requested us to be thrown out on the streets the next day.

When getting more details, we were told Marvin lied and stated there was a guest in our room that was aggressive and frightening staff at the front desk and also seemed to want to fight him.

We were appalled by this as that clearly was not the case. It was apparent Marvin was not only a horrible, incapable leader, he was also cowardice. Only able to resolve situations by creating outlandish tales to force unhappy guest to leave.

After stressing and being placed in hypertensive crises, anxiety onset, and other comorbidity aggregations, we were finally able to contact the VP of operations to make them aware there was a rogue person they have functioning as the General Manager of this location.

We have been displaced, my baby of 11months, my daughter of 15, and my spouse due to Residence Inn Decatur staff and Management's process to remove ANY guest who makes a complaint or awareness of their poor service.

This has been an illegal eviction as this was our place of residence. We are not processing legal remedy for our hardship caused by this location management Marvin Thompson Jr.

Other things to note:

They rudely called our room and stated to my wife, "there are noises complaints on your crying baby"

They also expect trash to build up in your room if housekeeping does not come at all.

STAY AWAY and TELL EVERYONE!! Not a true Marriott as you...

I travel for work and stayed here for 3 months due to the convenience of the location to my job. I was here within the first month of opening. The staff are all very nice, friendly, helpful, and accommodating. They have a full gym and laundry services for long term guests. Breakfast is usually pretty good and breakfast staff are very friendly! The underground parking garage is very convenient. The room I was in was similar to a 1 bedroom apartment with a kitchen and separate bedroom with a king bed. The beds are comfortable. Sheets and towels are also comfortable. The kitchen is spacious. The living room had a pullout couch which was great for extra guests. The lobby and halls were clean and smelled really nice. The elevators were clean. Some negatives are that the air conditioning cuts off if you are not moving around the room… I worked Night Shift and slept during the day so it was hot in my room with no air flow most of the time. My mobile key only worked for the first 2 weeks of my stay and never worked again. Although the engineer tried to fix it multiple times. The housekeeping service is probably the worst of all my long term hotel stays. I had house keeping service scheduled every week the same day and time due to me working nights and sleeping days, I had it scheduled for my day off….. in my entire stay they either did not clean at all, came late, or on the wrong day. They did not ever fully clean my room. Sometimes my sheets were not changed or the floors were not cleaned or my breakfast plates were not taken care of, the shower wasn’t cleaned not once in the entire stay, the rugs were not vacuumed a lot of the times. There was no consistency in the cleaning of my room. I spoke to multiple staff members about this housekeeping service issue but it was not taken care of. They would send someone if I asked but the cleaning would not be properly done either way. I’ve done long term hotel stays for work for a few years now and this hotel was overall great except for the housekeeping service being the worst I’ve experienced. If I ever came back to the area I would stay short term but not another...

I am changing my review because I believe she was having a bad day 🌟⭐️🌟⭐️🌟 All housekeepers I spoke to were great but I have 2 I would like to super thank for all there extra service and information and most of all their kindness so thank you soooo much PASHIA (Love our conversations and good mornins)& SKYY HAYES my #1 housekeepers Lady's you made this place a 5 star hotel LARON the house man thank you so much for bringing stuff to my room KITCHEN Q - Girl you do such a great job being so cheerful,remembering guest names,keeping breakfast area super clean and stocked. I appreciate you. Now for my most talked to employes Maintenance man DUANE- you took time to greet me EVERY time I seen you. Always made sure if I needed anything I knew you would help. Made great conversations and always friendly and easy to talk to. Thank you Then my personal favorite QUINCY- I spent more time out of my room thanks to you. My very high anxiety and troubles with interactions due to being isolated for pretty much 2yrs was set to ease because of you awesome personality and understanding. Thank you so much for getting me out of my room and the invitations to come down and socialize well being understanding of my situation.

Any hotel can have good rooms and locations but it is the staff that makes a hotel a 5 star hotel. THESE 6 PEOPLE ARE TRULY A BIG PART OF YOUR 5 STAR STATUS. Oh and front desk worker LORI is also amazing and I apologize I almost forgot to put her on here. She has been very helpful with my needs including getting me a bandaid (for a small cut that was my fault n nothing to do with the hotel)which is not common practice at hotel from my knowledge and I truly appreciate 🙂 Thank you again everyone 💗 💖 💓 💕 💛 I don't check out till tomorrow so if there is any other good or bad I will make sure to update . WOW CHECK OUT EASY Have to send a shout out to BOBBY in housekeeping for getting me a cart and being so kind. I wish more people were like him. Made my day and made me smile. Thank you everyone...