Xfinity Store by Comcast — Local services in Scottdale

I had a very interesting morning at this store when I went to exchange a modem. As I waited, I noticed—just as many reviews have pointed out—that there was no sense of urgency or respect for people’s time. One employee was helping a single customer for 30 minutes, and the entire process felt painfully inefficient. I’ve been to this store before, and unfortunately, this seems to be the norm. So, if you have an abundance of spare time and enjoy watching inefficiency in action, this is the place for you!

But the real highlight of my visit wasn’t just the inefficiency—it was the fascinating encounter I had with a very special type of person.

When I asked for the manager to voice my concerns, an employee—who had been welcoming customers at the door—responded with, "I'm business, and I don’t report to anyone in this store." Um… okay, dude, that wasn’t even my question. But if you don’t know who the manager is, maybe just say that?

As I stood there, waiting to speak with someone about how inefficient everything was, before anyone relevant could even hear me, another customer, who had been working with the employee since I entered the store—suddenly turned to me and said, "You are crazy." And then he just kept going.

At first, I actually thought he worked there. But no—he was just another customer. Who are you? Are you the manager? His comment naturally made me angry, and then this individual did something even more bizarre: he threatened to make a YouTube video of me.

A store employee was standing right there and did nothing.He didn’t ask this other customer to stay out of it, didn’t intervene, didn’t remind him that it wasn’t his place to get involved. Nothing.

At that point, I had to tell this random customer—who had verbally insulted me—that I was not engaging with him. My concern was with the store, and I was only interested in speaking with the manager.

,I finally got to meet one of those species that lurks in society, the ones who interfere in things that aren’t their business, provoke people, and then whip out their phones to film the reaction.

I had only heard about them before.

But today, I saw one in the wild.

The store needs to ensure that customers can voice their concerns without interference from others. Allowing random customers to jump in and escalate situations is unprofessional and...

I thought I would come back to add a couple of comments to my Xfinity experience after having service for the past 2 months:

1)There was a 25$ activation fee and monthly taxes and fees I was never told about when I signed up for my "free" phone & "free" service for one year. 2)Once you establish yourself as an Xfinity customer, the customer service experience literally sucks. There is no way to simply contact customer service via an 800 # and speak to someone. Xfinity forces you to go through a series of automated prompts that then send u a link on your cell phone to engage in a bot chat. Then if you make it through the hurdles you might get to chat with a representative who doesn't know what the hell they're doing and wants to sell you more products and services and ask you about your day. The process to get to actually speak to a useless live human is exhausting and frustrating, not to mention the language barrier. You will probably get transferred to the wrong department before you get to someone who can actually help with your issue.

Choose wisely. Yesterday I had the pleasure of working with Tamara. She was first of all very nice and she let me know about a promotion that was a perfect fit for me. I left with wifi and a new phone and I think I paid $12. I have free cell service for a year. The transition was tricky but she was able to get my service switched over because she knew what she was doing and didn't give up. She made sure my phone was properly set up before I left too which I appreciate so much, all my old apps and everything got copied to my new phone. I was just really impressed with the whole location. They were really busy, there was a wait when I got there, I was greeted immediately and put on the waiting list. The whole staff worked together like a well oiled machine to help everyone. They were all friendly and professional and once it was my turn I never felt rushed, they took excellent care of...

The store is very clean and modern. This is my second trip here and both times it has been a little wait but the staff is very polite and helpful as I have found with every aspect of Xfinity. I had some issues the other night and went to the chat bot ( not a fan of ) but once I got to an agent they are always nice and helpful. We worked on my issue for a while but couldn’t resolve my issue but he apologized profusely and asked me if I would like to hold on while he set up an appointment with a technician for the next day (which was actually in a few hours). The technician was awesome my time slot was from 10-12am on a Sunday morning and on Father’s Day to boot. The technician came early at 9:45 and asked if it was alright for him to be early. Even though I wasn’t quite prepared I quickly grabbed a mask, told him my issue and bing, bang boom he had my problem resolved and was leaving before my time slot even started. Wow for a young man to come out on Sunday Morning Father’s Day and be so professional and efficient. It’s something that I have not seen in other organizations. Hats off to you Xfinity you must be providing a great working environment for your employees. The staff at the store was awesome. Even though the wait is a few minutes there is plenty to look at and occupy your time. Once they call you you are in and out in a couple of minutes. Thanks again Xfinity and staff I wish that more organizations...