Mattress Firm Shreveport Outlet Center — Hotel in Shreveport

My mattress professional was Darren. He is a representative at the Shreveport Louisiana store located on W 70th street. Darren was outstanding in the following ways:

He received me into the store with a wonderful greeting and a smile. I entered the store a few minutes before opening but was unaware. Darren did not refuse me or turn me around. He was ready to assist. Darren was extremely professional and well informed. I was looking for a particular type of mattress but they did not carry the brand. Darren proceeded to show me what he thought were quality alternatives based on my needs. I had no intention to buy on this day but his service made the difference. I ultimately settled on a Tempurepedic bed. My current tempurepedic has exceeded its lifecycle. Darren clearly explained the manufacturing differences between the new pedics versus the one I bought several years ago. While sitting on one of the beds, Darren used an analogy regarding pressure and pain to help me make an informed decision. My ultimate decision was based on his comprehensive knowledge. I am a sleeper under continual chiropractic care. The quality of my mattresses are non negotiable. Darren fully grasped my needs. His service was top-notch. I highly recommend him to anyone who needs comprehensive care regarding sleep and...

Mattress Firm in Shreveport, Louisiana really came through for me today. My 90 years old mother - in - law had hip replacement surgery recently and will be coming home from rehab in just a few days. Her queen - sized bed measures about 34 inches from the floor to the top of the mattress and Mom is only about 4’ 10” - so even BEFORE surgery it was always a bit ‘dicey’ getting in and out of the bed. Derrick at Mattress Firm greeted me with a welcoming smile, a firm handshake and all the right answers. Together we selected a Sleepy’s brand foldable Bunkie Board to replace ( temporarily? ) Mom’s conventional queen - sized foundation. The all metal construction was lightweight and easy to assemble ( and I mean EASY ). Took me about 15 - 20 minutes ‘start to finish’ - including stripping the bedcovers and moving the original foundation out of the room. Price of cake - bed now measures about 22” from floor to mattress top and will be much easier for Mom to handle. Derrick handled my other inquiries professionally and I will absolutely be back soon for more ‘sleep stuff’. Thank you, Derrick and thank you Mattress Firm - mission accomplished and...

My husband and I went by Mattress Firm to look into a new mattress not planning on getting one but just to start looking into what's out there. We had in mind what we wanted to spend and had a few places where we planned on shopping. But after about an hour we walked out of there super excited having had purchased a new mattress and getting a free adjustable bed frame that will be delivered in a few days. The salesman Jonathon really listened to how we slept, why we were wanting a new mattress and educated us on why we would want the type of mattress that best suited us, our ailments and sleep habits. He was also super friendly and even though he was the only salesman on the floor made sure everyone was be tended to.My husband and I are both in the business of customer service and were both extremely impressed with this salesman and our experience as a whole at the mattress firm on 70th St.and would tell anyone what a great...