The Roadhouse Inn — Hotel in Snoqualmie

Tuesday, 8/6 – Friday, 8/9/2019. |My room was comfortable, except for the mattress. At not quite half the length of the mattress was a huge bump the entire width of the bed. ||The evening of 8/7 I explained the mattress problem to Eric at the restaurant. He said when he finished with his customers he would go with me to see what he could do. He apologized they were sold out & no room for me to move to. Eric and Connie went to the room expecting to flip the mattress over. They found it was a pillow top and couldn’t be flipped. They turned it head to foot instead putting the placement of the bump closer to my knees than my lower back. After turning the mattress and remaking the bed, Connie said I should call the Restaurant in the morning and leave a message for John, a co-owner.||On 8/8 I explained the mattress problem to John. I said I would be back to the Inn around 7 or 8:00 p.m. to meet him & resolve the problem. He was surprised to see the condition of the mattress. He apologized and offered compensation of letting me move to an upgraded room at no charge and credit of one night. He asked if I used a 3rd party to book. Then said that wouldn’t matter because it’s not a reservation problem it’s an accommodations problem and they’d issue a credit regardless of booking method. He said he’d explain the situation to the office manager, Cynthia, when she returned from vacation on 8/11. A credit for one night’s stay posted to my card on 8/31, as...

Tuesday, 8/6 – Friday, 8/9/2019. |My room was comfortable, except for the mattress. At not quite half the length of the mattress was a huge bump the entire width of the bed. ||The evening of 8/7 I explained the mattress problem to Eric at the restaurant. He said when he finished with his customers he would go with me to see what he could do. He apologized they were sold out & no room for me to move to. Eric and Connie went to the room expecting to flip the mattress over. They found it was a pillow top and couldn’t be flipped. They turned it head to foot instead putting the placement of the bump closer to my knees than my lower back. After turning the mattress and remaking the bed, Connie said I should call the Restaurant in the morning and leave a message for John, a co-owner.||On 8/8 I explained the mattress problem to John. I said I would be back to the Inn around 7 or 8:00 p.m. to meet him & resolve the problem. He was surprised to see the condition of the mattress. He apologized and offered compensation of letting me move to an upgraded room at no charge and credit of one night. He asked if I used a 3rd party to book. Then said that wouldn’t matter because it’s not a reservation problem it’s an accommodations problem and they’d issue a credit regardless of booking method. He said he’d explain the situation to the office manager, Cynthia, when she returned from vacation on 8/11. A credit for one night’s stay posted to my card on 8/31, as...

We had to make last minute arrangements when a medical reason made it so that we needed to stay elsewhere. We were able to find a room here, and the pictures looked good. The Roadhouse was conveniently located near our family who we were visiting, and there was nothing else available. ||We got a nice sized room with its own huge bathroom. It was clean and the bed was comfortable. |The restaurant is only open at dinner time for 2 1/2 hours, which is also the time to check in to your room. We had dinner the second night there, and the food and service were great. ||The cons: NOT HANDICAP ACCESSIBLE! |We didn’t realize there wasn’t an elevator to the second floor, and the stairs were steep. |During off hours when the restaurant was closed, (which was more than 21 hours), we had to use the back entrance. Again, the stairs were extremely steep, but not only that, they were outside and there were so many spiderwebs & creepy crawlers, it felt like going through an Indiana Jones trap. There was also a strong scent of “dairy air” (see what I did there?), behind the building where we parked, & it smelled disgusting. |Since the restaurant was only open for dinner, there was no option...